Excellent service as always from Lewis, Allan and Harvey. Always professional, polite, helpful, friendly. Great team work. Vauxhall should be proud of them!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic experience! Previously down a few months ago with Jacob, some great advice and time given to talk through options! Returned to purchase, great great experience with Alex (and Iain) - really... See more
Company replied
Directed by insurance company to use given they are an approved repairer. Received top class service and communication (including updates without us having to chase). Can not fault anything, and ca... See more
Company replied
I’ve had a service plan with Evans Halshaw Gateshead since 2019 when I got a new Corsa. Never had any issues, the team is very friendly and accommodating. They always reach out nice and early to sched... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Saint James Square, Felling, NE8 3RG, Gateshead, United Kingdom
- 0191 477 8595
4.7
Excellent
742 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service as always from Lewis
Excellent service as always from Lewis, Allan and Harvey. Always professional, polite, helpful, friendly. Great team work. Vauxhall should be proud of them!
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Happy with the new car
Happy with the new car, Alex did everything we asked for and more.
3 August 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hi Micheal,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Alex at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hello,
Thanks for taking the time to leave your review. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Evans Halshaw Vauxhall Gateshead Customer Services
Brilliant service from start to finish…
Brilliant service from start to finish with everything explained 👍
31 July 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello,Rob
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
No Problems
15 July 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
Evans Halshaw sorted over heating problem…
Evans Halshaw sorted our over heating problem on the car and kept us informed all the way
17 July 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Frank,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
I would highly recommend these guys are…
I would highly recommend these guys are so helpful and honest
Walked in test drove and left same day. Just had car back for its free service
All good
7 July 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Gateshead Customer Services
Excellent service and communication…
Excellent service and communication from my first contact with service centre to collecting my car.
22 July 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Marilyn,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Colin,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Nice, simple, easy!
Nice, simple, easy!
Alex was really helpful and accommodating making the purchasing process nice and easy.
Car purchased and collected within 24 hours
22 July 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Jonathan,
Alex will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
Car M.O.T
Car M.O.T. usual excellent service from everyone at the dealership, especially Lewis and Alan on service reception, and the technician undertaking the test, who gave great detailed feedback, thank you.
17 July 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services
Happy with the car great service from…
Happy with the car great service from Alex and Jamie
17 July 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Sarah,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Dealt with efficiency and care
15 July 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Andrew,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Being polite helpful job was done in set time always keeping me informed as job went along
Everyone was so helpful. Staff knew thier job . Always someone to ans any questions. Very much hands on.
9 July 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Walter,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Everything went as planned and promised.
14 July 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Mouna,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
I am very safety conscious..when you…
I am very safety conscious..when you have a service at Vauxhall Gateshead
You can be confident everything is checked and if needed any attention good advice is given
2 July 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Veronica,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Vauxhall Gateshead Customer Services
Reply from Evans Halshaw - Vauxhall Gateshead
Hello Edna,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Vauxhall Gateshead Customer Services
Disatisfied customer
Booked in for a service and mot ar Evans Halshaw Gateshead, the service was to provide your car being picked up and returned to your home, as I would not have taken out the service plan and gone somewhere nearer but this service sold the plan to me.I was told that the driver had been made redundant the year before, though was not advised that the service would no longer be available.Anyway booked it in for 1pm and had to wait around for it to be done, which took 4 hours of waiting, even though people came and went after their cars had been serviced, we were still sitting.My husband is 77 and I'm in my 70's plus a diabetic and had to sit for 4 hours, macdonalds was over the road so had to spend nearly £16 for something to eat.I think it was disgraceful to have us there for 4 hours.When it was finally ready all cars are supposed to be washed and valeted as part of the service, ours had not been touched.Also oil is supposed to be changed at 3 yrs old or 24000 miles, we were not asked about this and only found out when reading advisories.So this is still to be done.
They are all singing and dancing when selling you a car, but service wise they are a disgrace, I feel this poor attempt of servicing was because we got our own finance much cheaper than their interest, did not buy any of the extra add ons and only purchased the service plan because of the picking up and return of car to your home, which did not happen.The 4 tyres are nearing renewal yet we only had the car 10 months and only drive 3000 miles in a year??
I would not reccommend this place for anything they are a disgrace to the motor trade imo.
16 June 2026
Unprompted review
Reply from Evans Halshaw - Vauxhall Gateshead
Dear,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
Feeling Unwelcome After Purchasing in South
I also want to highlight how unwelcome I have felt during my visits. It is very clear that because I purchased my van from another Evans Halshaw branch, I am not treated with the same level of respect or priority as other customers. Instead of feeling supported, I feel pushed aside, ignored, and made to feel like my concerns are not important. This is extremely disappointing, especially from a dealership with a big name in the market. As a paying customer with an active extended warranty, I expect the same level of service and professionalism as anyone else — not to be treated differently simply because I bought my vehicle elsewhere.
30 June 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Dear,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
Very helpful staff and very…
Very helpful staff and very professional explained everything
26 June 2026
Reply from Evans Halshaw - Vauxhall Gateshead
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.