Bought used car 22/08/2026 - was asked to pay upfront £5k before I had even seen it or got to the dealership. I drove home, turbo failed 2 hours after. Was told it cannot be repaired until September... See more
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Arnold Mupakasa was professional, friendly, and knowledgeable about the car I was interested in. Arnold was patient and explained each step and product clearly. We unfortunately weren't able to comple... See more
Company replied
I bought a 3 year old car from Evan’s Halshaw Vauxhall Middlesbrough, the experience at the start was friendly and was given a coffee straight away. Our salesman was Arnold, a young and very polite y... See more
Company replied
Always a pleasure using Evans Halshaw Middlesborough for my car servicing. Angela Gardner always goes above and beyond in getting my car booked in at a date and time that suits me. I do a lot of miles... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Cambridge Road, Cargo Fleet, TS3 8AG, Middlesbrough, United Kingdom
- 01642 253666
4.6
Excellent
564 reviews
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Worst Car Hand Over EVER
Car has scratches on it that were not reported, burns in the carpet and mats, seats and interior dirty, no fuel. No Handbook or Staff the most unhelpful you could ever ask for
When called up to speak to the dealer principal they refused to speak to me
Cant believe a firm as big as Evans Halshaw can behave like this
NEVER BUY A SECOND HAND CAR FROM THEM
31 January 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi Michael,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
Vehicle service
Took car in for a service and had brakes pads changed good service and communication and not over priced
28 January 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi Andrew,
We're pleased to hear you were happy with the service and communication you received.
Evans Halshaw Customer Services
Booked car in for heater matrix under…
Booked car in for heater matrix under warranty. Got a call on Friday afternoon saying that they have ordered a replacement and hopefully would be arriving that afternoon or on Saturday ready to start fitting on Monday. After no communication I rang Tuesday afternoon and was told I’d receive an update. No update received so called Wednesday morning, again told someone would call !! No call so rang again late afternoon only to be told that they haven’t even started the work and that it was planned in for Monday. After a lot of fobbing off and being told the same rubbish I was told that I’d receive a call back in 5 minutes which never happened. Got a call the following morning saying that they have got car in workshop and are working on it. Feel as if I’ve been fobbed of and lied to. Only decided to take action after I chased them
17 January 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hello Robin,
We understand your frustration with the recent issues you've encountered with your warranty.
We value your business and strive to provide excellent service.
We appreciate you bringing this to our attention and will ensure your feedback is shared with the management team.
Evans Halshaw Customer Services
Great service polite efficient sent me…
Great service polite efficient sent me video of the checks being done very impressed
20 January 2025
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi Mrs Ivison,
Thank you for your kind words and 5-star rating!
We are delighted to hear you were impressed with our service.
Evans Halshaw Customer Services
Excellent service from the Servicing…
Excellent service from the Servicing Team on my recent visit for an MOT test. Lift organised to bring me home and also on return was much appreciated.
17 December 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi James,
We appreciate your kind words and are thrilled to hear about the positive experience you had with our servicing team.
We strive to provide excellent customer service and are glad that our efforts were recognised.
Evans Halshaw Customer Services
Great service
Great service and very very nice and easy to deal with. Fantastic from picking up the phone and speaking with them to picking up my fully cleaned and fixed van. Great staff. Highly reccomend
13 December 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi Mark,
Thank you for your kind words.
We are delighted to hear that you had a positive experience and found our staff to be helpful and friendly.
We appreciate your feedback and are glad you were happy with the service you received.
Evans Halshaw Customer Services
My service was due on my car and a…
My service was due on my car and a lovely lady helped me get it sorted within 2 days. I dropped my car off at 9.15 and it was ready by 12.30, it had been cleaned inside and out which was great. Definitely recommend vauxhall Middlesbrough.
5 December 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi Lauren,
Thank you for your kind review.
We are delighted to hear that you had a positive experience and found our service team helpful and efficient.
We appreciate your feedback and are glad you were happy with the service you received.
Evans Halshaw Customer Services
Bought a car from the Middlesbrough…
Bought a car from the Middlesbrough branch, failed to tell me a 12 month old car only had one key, contacted them via email several times with no response and called to speak to salesman several times with no return to my calls. Shocking service. Seriously consider buying here if you want good customer service
7 October 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi Jenny,
We understand your frustration with the experience you had at our Middlesbrough branch.
We strive to provide excellent customer service and it's disappointing to hear that your expectations weren't met.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
Car in for Service.
Car in for Service.
Car collected & returned by Garage.
Car returned Cleaned.
Excellent Service.
15 November 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi Kenneth,
We appreciate your kind words and are thrilled to hear you had a positive experience with our service team.
We strive to provide excellent care for our customers and their vehicles.
Evans Halshaw Customer Services
Service on car.
Service on car.
Car collected and returned by garage.
Full service and car cleaned
18 November 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hello Pam,
We appreciate your feedback and are glad to hear that you were satisfied with our service.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi Charlotte,
Thank you for your kind words and five-star rating!
We appreciate your continued support.
Evans Halshaw Customer Services
My car was picked up at time stated for…
My car was picked up at time stated for its service. The driver was very polite. Vehicle sorted and returned in a few hours.
12 November 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi Valerie,
Thank you for your kind words.
We're delighted to hear you were happy with the service you received.
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Annual service and MOT
Annual service and MOT done on the car earlier this week. The service was efficient and helpful and the car was noticeably better to drive.
12 November 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi Brenda,
We're delighted to hear your car is running smoothly after its service and MOT.
We appreciate your kind words about our team's efficiency and helpfulness.
Evans Halshaw Customer Services
Booked for Annual service...
I had my car booked in for it's annual service through Motability. The garage is a welcoming and clean place and you can help yourself to refreshments.. Everyone is friendly, especially the service staff, they are so polite and welcoming. Angela looked after my husband and I. She is so lovely, friendly and always greet you with a smile. Nothing is a problem for her as I had a hospital appointment late that afternoon and she helped to make everything go through no worries. She really goes above and beyond for everyone she meets. The service went really well and the technician sends a video for you to see what he has done and if anything is needing attention. In our case a tyre. All was done and a clean car came back to us and we made my hospital appointment. I would highly recommend this garage.
13 November 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hello Mrs Blake,
Thank you for your kind words and five-star rating! We are thrilled to hear about your positive experience with our service department.
We are delighted that you found our garage welcoming and clean, and that you appreciated the friendly and helpful service you received. We are especially pleased to hear about your positive interaction with Angela, and her commitment to providing exceptional customer service. We are proud of our team and their dedication to going above and beyond for our customers.
Take care,
Evans Halshaw Customer Services
Had my car serviced recently through a…
Had my car serviced recently through a service plan have been using EH for years now staff are so polite and friendly and very helpful would highly recommend
2 November 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi Amanda,
Thank you for your kind words about our service and staff.
We are delighted to hear that you had a positive experience and that you would recommend us.
We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services
Had a service done
Had a service done a great job car is running so much better, gave my car an exterior wash as well so a bonus. Staff are very polite.
2 November 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi Josh,
Thank you for your kind words about our service.
We are glad to hear that you had a positive experience.
We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services
Fantastic from start to finish.
I have a service plan which covers service and MOT (I would recommend this as it spreads the cost over the year), and from the initial booking right up until the follow up call I could not have asked for anything better.
Yes, needed some work doing to the car which cost, but that is the pleasure of car ownership - and she is 11 years old so I cant complain.
Ella was courteous and her communication was excellent, even when due to late part delivery they allowed me to have the courtey car for a further day.
30 October 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi Mark,
Thank you for your kind review and for highlighting your positive experience with our service plan.
We are delighted to hear that you found Ella's service and communication to be excellent, especially during the unexpected delay with the part delivery.
We appreciate your understanding and your recommendation of our service plan.
Evans Halshaw Customer Services
Booked for my annual service
Booked for my annual service. Very good experience Angela was very polite and helpful she made the whole process very easy and straight forward. A couple of issues were picked up with the car both addressed one covered by manufacturers warranty that I didn't know I had. Highly recommend.
28 October 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hello Neil,
We appreciate you taking the time to share your positive experience.
It's wonderful to hear that you found the service process easy and straightforward, and that you were impressed with Angela's helpfulness and politeness.
We're glad that the issues with your car were addressed promptly and that you were able to take advantage of the manufacturer's warranty.
Evans Halshaw Customer Services
Very polite and helpful sales team
Very polite and helpful staff, and Peter answered all my questions. Would recommend their garage for a new or used vehicle.
Thank you.
25 October 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi Robert,
We appreciate your kind words about our staff.
We strive to provide excellent customer service and are glad you found our team helpful.
Evans Halshaw Customer Services
Service
Staff very friendly & efficient. I was informed when my vehicle would be ready & when I got to the garage it was waiting for me.
17 October 2024
Unprompted review
Reply from Evans Halshaw - Vauxhall Middlesbrough
Hi,
Thank you for your kind review.
We're delighted to hear that you had a positive experience with our staff and that your vehicle was ready on time.
Evans Halshaw Customer Services
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