Never sign up with a German insurance company except you are a lawyer and fully understand the long small text. Booked an insurance for the time our trip was from my daughter in Germany to France. G... See more
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See what reviewers are saying
They handle my case quickly and efficiency regarding the airline lost my suitcase on my travel to Taiwan. Before I got my suitcase, I needed to buy some daily life stuff, such as brush tooth, toothpas... See more
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Fast reply and helped me solve an issue with my dates that I initially put wrong. I didnt had to pay a fee or buy another insurance. I really really appreciate it. Because of this I will definitely ke... See more
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Came down with the flu during my stay in Dubai, called the insurance had no issues communicating what happened and what I needed. They accommodated my requests and kept me updated with timelines for b... See more
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Company details
Written by the company
Europæiske ERV er specialiseret i rejseforsikringer og har over 100 års erfaring med at give tryghed på rejsen. Vi tilbyder skræddersyede forsikringsløsninger, der dækker alt fra ferie- og forretningsrejser til længere udlandsophold. Med fokus på tryghed, kvalitet og hurtig skadebehandling er vi en pålidelig partner før, under og efter rejsen. Europæiske ERV er en del af ERGO Forsikring A/S, som er ejet af den internationale forsikringskoncern ERGO Group AG.
Vi giver tryghed på rejsen
Written by the company
- Hos Europæiske ERV lever vi af kundetilfredshed. Det er vigtigt for os, at kunder, der f.eks. oplever skader bliver behandlet venligt, hurtigt og effektivt. Vi lægger vægt på, at man kan komme i kontakt med vores egen alarmcentral med dansk personale 24 timer i døgnet.
Contact info
Frederiksberg Allé 3, 1790 , København V, Denmark
- 33 25 25 25
- info@europaeiske.dk
- www.europaeiske.dk
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy to access
Easy to access, straight forward and transparent with an incredible price for the insurance.
2 July 2024
Reply from Europaeiske ERV
Dear Gabriel
Thank you very much for the great 5 star rating. We really appreciate you taking the time to give us feedback.
Best regards from
Katja, Customer Service
Reply from Europaeiske ERV
Dear Karen
Thank you very much for the great 5 star rating. We really appreciate you taking the time to give us feedback.
Best regards from
Katja, Customer Service
Reply from Europaeiske ERV
Hi Maurizio. Thanks for the five stars and the fine review. Kind regards. Troels, Customer Service
Totally useless in remote areas
Totally useless in remote areas. No insight of local hospitals and transport possibility. Got absolutely no help with my back pain. Could not get out of bed. Take a taxi. There are no such thing here. Take a bus. Can't get on a bus. I can't even get out of bed. Only way to get out to hospital is on a motor bike. I ask for a doctor. They can't come here they say. What's the use of an insurance that doesn't help. I needed the doctor so he can see I am unfit to fly home. I lost my flight. They will not compensate me, because no doctor can confirm my mobility. Thanks for nothing. Never again will I use this company.
27 December 2023
Unprompted review
Reply from Europaeiske ERV
Dear Jørn,
We are sorry to hear that you had a negative experience.
We are unable to look up the details of your case from your description of events, however, please do not hesitate to send an e-mail our Customer Embassy with your information, if you would like us to review your case.
We pride ourselves on having a large network worldwide, and it is important to us, that our customers feel safe on their travels. We would therefore like to look into this.
Best Regards,
Nanna, Claims Department
Europæiske ERV
Reply from Europaeiske ERV
Hi Lotte. Thanks for your fine review and thanks for the five stars. Best. Troels, Customer Service.
Reply from Europaeiske ERV
Hi Olga. Thank you very much for the fine review. Very much appreciated. Best, Troels - Customer Service.
Reply from Europaeiske ERV
Hi Gazvani. Thanks for your fine review and the 5 stars. We are happy to hear that you experienced fast, effective and helpful service. Best. Troels, Customer Service.
Reply from Europaeiske ERV
Hi Cataldo. Thank you very much for the fine words and the five stars. Thanks a lot for the recommendation. We are happy to hear that it was easy and that our prices our competitive. Have a great day. Troels, Customer Service.
Reply from Europaeiske ERV
Hi Yevhenii. Thanks a lot for the 5 stars. Great to hear that you liked out website.
Easy & intuitive navigation
Easy & intuitive navigation.
Easy to complete, pay and
You have your insurance
On mail and easily available
For possible print-outs.
4 December 2023
Reply from Europaeiske ERV
Hi Valentino. A big thanks for the fine review and the 5 stars. We are very happy that you had such a great experience.
Reply from Europaeiske ERV
Hi Martyna. Thanks a lot for the fine review and the five stars. We are happy to hear that both the page and the options were clear and concise. Kind regards.
God service
29 September 2023
Reply from Europaeiske ERV
Hej Jakob. Tusind tak for de flotte 5 stjerner. Godt at høre at du fik god service. Det er jo vores mål at yde bedst mulige service til vores kunder. Bedste hilsner. Troels, Customer service.
God service.
14 September 2023
Reply from Europaeiske ERV
Hej Kashif. Tusind tak for den flotte anmeldelse og de flotte 5 stjerner. Vi vil gerne yde god service, så vi er glade for din anmeldelse. Bedste hilsner. Troels, Customer Service.
Wrongly informed on automatic renewal of a year contract
Although we requested an insurance for one single travel in 2022, ERV gave us a solution based on annual coverage... and one year after, they forced us to pay for a second year. It seems that this was written somewhere in the small letters of the contracts... but it was clearly not explained to us.
12 July 2023
Unprompted review
Reply from Europaeiske ERV
Hi Aktiia
The annual insurance is often a cheaper solution which is why you were recommended to buy it.
When you have an annual insurance we are obliged by law to offer you a renewal of the policy. If you do not wich to renew the policy you are always welcome to cancel the insurance. If you have already paid it and which to cancel then please send your policy number and account number to Kundeambassaden@erv.dk and I will ask one of my colleagues to cancel the policy and make a refund.
Kind regards
Pia, Claims
Europæiske ERV
The service is very good and fast
27 June 2023
Reply from Europaeiske ERV
Hi Cheppy. Thanks a lot. We always strive to offer the best possible service, so we very much appreciate your review. Best. Troels, Customer Service.
Everything is very good
7 June 2023
Reply from Europaeiske ERV
Hi Seyit. Thanks for your fine review and the five stars. Nice to hear that everything was good. Best. Troels, Customer Service.
Concert Ticket Insurance
We purchased concert insurance only to have the concert rescheduled as the artist was ill. The new date however coincide with our son's wedding 4 days after the ceremony, hosting guests from abroad, and my work. Despite numerous explanations they ERV hid behind some nebulous GCI clauses and did not refund our tickets. Suffice to say this group is an absolute sham and I would not advise buying into their insurance scam. Prove me wrong and I will gladly update my review...and save your trite response of "I'm sorry you were not happy with our services." Rather than pay some student to respond to customer feedback, return money to those who purchase insurance for it's intended purpose.
Actually it does cover in the event in terms of postponement...see below direct from website.
In the event of postponements , the following insured events also apply, provided these were known at the time the postponement date was announced:
official summons as a witness or jury in court,
Graduated from military and civil defense,
already booked holidays,
business occasion,
Invitation to a wedding occasion.
17 May 2023
Unprompted review
Reply from Europaeiske ERV
Hi
Thank you for providing further information regarding your policy. We cannot see that the information you are referring to is an insurance or claim with Europæiske ERV in Denmark. Could it be with another company?
In general the ticket cancellation insurance does not cover in case the concert is rescheduled and the policy holder is not able to participate on the new concert date. The cancellation insurance covers in case of the one of the claim causes mentioned in the insurance conditions.
I would recommend the you contact the ticket office as they might be able to help you with a refund since the concert has been rescheduled.
BR
Pia, Europæiske ERV
God service.
24 April 2023
Reply from Europaeiske ERV
Hej Sophie. Mange mange tak for de fine stjerner og de rosende ord. Det bedste vi kan opleve er, når vores kunder oplever god service. Bedste hilsner. Troels, Customer Service.
Winter vacation insurance - no support at all
I chose EuropeanERV for a skiing insurance for a week, and during my vacation I suffered an accident the very first day, broke my arm and had to visit the local hospital. I filed a claim about the hospital bill and the answer I got was "The hospital bill is not expensive enough so it will not be covered as part of the insurance." I read and understood terms and conditions, but it sound ridiculous and unethical to advertise winter sport insurance and not provide any support, unless I suffer an even more serious injury. So I ended up paying for the medical bill, and for this useless insurance too, which by the way was quite expensive.
23 April 2023
Reply from Europaeiske ERV
Hi Lorant
You have purchased an insurance with a deductible regarding medical treatment. As the claimed amount was less than your deductible then claim is not covered.
We have sent an email to you explaining your cover further.
Kind regards
Pia, Claims
Europæiske ERV
Surprisingly positive experience
I never thought that I would ever write a positive review about any insurance company. I had been traveling for half a year in Asia, and I paid literally nothing for it. Everytime I had an issue (broken surfboard, sickness, lost items, etc.) they paid without a word. Communication was smooth, to make a claim is easy and quick, I'm really surprised. They did not have weird backdoors to escape their liability as I am used to with other insurance companies - including big ones. I hope they would not change this mentality. As long as they remain this reliable and easy to trust, I would definitely opt for them always as a frequent traveler. I still keep a close eye on their policy updates and track alternative companies in case of any bad experience due to profit-oriented behavior.
14 March 2023
Unprompted review
Reply from Europaeiske ERV
Dear Biró. Wow - thanks a lot for those fantastic word and the five stars. We are happy that we could assist and help. Best regards. Troels, Customer Service.
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