Etisalat UAE Reviews 

Worst home internet wireless connection service always down the network, not worth paying the amount...

The worst operator, but we have to deal with them by force. everytime i need to call them, i feel suffocated from their AI assistant until i am able to convey my issue. the worst call of the day, they should remove it. their system is very annoying and they enforce it on you. such a huge company and are unable to make a simple proper system for their customers, sooooo annoying. and their team have no chioce or authurization, they need to follow the defected system, which renders the service useless. i use DU for my mobile since i have a choice and the diffrence is very big in service quality. i hope i can shift my landline anytime soon.

Logistics is horrendous. I ordered a device and delivery is not based on customer requirements it’s Etisalat and their courier agency who decides when to deliver . Worst experience . will never go for device order on Etisalat again..

hi dear etisalat nowadays the etislathEsim having issues on the network .
i hope the etisalath will take action on it
thank you
asees
0507683665(this number have issues)

We would like to formally report an unacceptable and highly unprofessional experience with one of your delivery riders, Arsalan Waris.
Upon delivering a SIM card ordered under our company name, we requested that he wait briefly due to an EID-related issue. Despite this being a reasonable request, he refused to wait and spoke to us in a raised and aggressive manner. From the outset, his approach was rude, disrespectful, and completely lacking in basic customer service etiquette.
Such behavior is entirely unacceptable and does not reflect the standards expected from your company. We found this incident extremely disappointing and expect this matter to be taken seriously, investigated thoroughly, and addressed with appropriate action.
We look forward to your prompt response and assurance that this will not be repeated.

CONTRACT EXPIRED - I WAS ON A CAL WITH ETISALAT MEMEBER AND ASKED TO CANCEL THE CONTRACT SO I WONT BE CHARGED. ETISALAT MEMEBER LIED THAT THE CONNECTION WAS CANCELLED - TWO MONTHS LATER I GOT A BILL - THE CONTRACT WAS STILL GOING AND I WAS BEING CHARGED - WHEN I ASKED TO CANCEL AGAIN THEY SAID I NEEDED TO PAY THE REMAINING MONTH EVEN THOUGH IT WAS ONLY THE 4TH OF DECEMBER - I HAD TO PAY THE FULL DECEMBER AMOUNT !

After 1 month of home internet subscription with e&, I GLADLY paid AED 1,900 to cancel my account. They are the worst service provider on earth - even worse than 3rd world country ISPs that I used. It's NEARLY impossible to get on a call with a support agent, they NEVER called back, they never responded to complaints, they force to chat with a ai "lol" chatbot, their self-troubleshoot feature on the app does not work. I asked them to cancel, they said someone will call me today to resolve the issue, and they did not. I got fed up and cancelled my subscription. I do not recommend them at all.

I would like to e=rate etisalat cutomer servive as -5* if possible(minus 5*).The most horrific customer service on tele system, It is a nightmare.I could not get hold of any human customer service person in 8005800.The IVR system is completely useless just interested in new business.

Etisalat’s business system is extremely weak and seems impossible to fix, causing significant issues for our operations. Unfortunately, no one seems to listen or address these problems. Everyone, including the managers, is strictly following the rules without offering real solutions.

I truly hope they work on improving everything—most importantly, the staff knowledge. It’s unacceptable that the staff at the service center give one answer while customer service provides a completely different one. How can this happen within the same company?

I also hope someone can contact me to discuss this further so you can improve your services. Today, I visited a Wasel centre for the second time, and nothing was resolved.

I’m facing a problem with E&t I visited office as well and i summit complaint also but no response my complaint about when I change my sim in ESIM I can’t dial any code like a balance check and even I’m not receiving sms also.. and I try to call but they r in holiday.. what is the meaning of help line or customer now I really need help but they r closed.. customer means should be available all the time .. now m suffering I really need to booked the ticket and m not receiving OTP wt nonsense.. so irritate

It’s holidays and I am trying to get some sleep, they called me twice I disconnected the call and tried to get back to sleep, again they called I told them am tired and am trying to sleep, there has to be some sort of understanding for working people needs to rest on holidays, it’s very hard to fall a sleep and when I do they just keeps calling, if I want your services I know how to reach out, I have the app and it’s amazing, you want to advertise use online ads if interested I’ll subscribe, now I’ll make sure to block every number from them and I will write this review again in every government complaint platform to make sure that no calls for ads or sales on holidays.

It’s great experience......

Don't get any service from this there service is not good very very bad even the agents, technician, and customer service they only care about money, but once you have a problem with the service, they will just keep saying that they will call back, but no one will call you back they will not do anything to fix the issue just kept saying that they will call back. Don't trust this provider you will just waste your money

ETISALAT HAS THE WORST SUPPORT EVER, NOTHING SOLVED AND THEY KEEP YOUR MONEY WITH NO SOLUTION, IMPOSSIBLE TO TALK WITH A REAL AGENT

Special thanks to Mr Harsh for his professionalism, amazing attitude & his great assistance. Highly appreciated. Shahrbanoo Golmihamadi

TRAI/TDRA needs to regulate Etisalat’s business partners immediately.
As soon as any contract approaches its end, customers are bombarded with endless calls and WhatsApp messages from Etisalat’s partner companies pushing plans, renewals, and promotions. Many of them make false promises just to close a deal, misleading customers into signing up for things that are not even included. There is absolutely no control or accountability, and Etisalat seems to have left these partners roaming freely like wild dogs preying on customers. It’s disruptive, frustrating, and extremely unprofessional.

On top of that, Etisalat’s 24-month contract system is completely unfair. The contract price includes charges for devices that are only covered under 12 months warranty. These routers rarely last the full contract period. In the last six months, the WiFi connection becomes unstable, speeds drop, and the devices weaken significantly.

When issues start, instead of supporting the customer, Etisalat tells you to buy a new router or renew another 24-month contract just to get a replacement device. This clearly feels like a tactic to force customers into renewing contracts repeatedly so Etisalat can continue making profits, instead of providing equipment that lasts for the duration we are paying for.

Overall, the experience is extremely inconvenient, intrusive, and unfair. There must be a proper regulatory system to stop the harassment from sales agents and ensure that customers receive quality service throughout the contract they are paying for.

Very disappointed. I wanted to cancel my Home wireless account and I tried via app, but there is not section to do it. So I searched online and found a number. They told me to pay 627AED, but couldn't explain how it summed up. Anyway I was happy to pay it, but they couldn't send me an email with the breakdown and the link, they just told me to go to the website and search for the option. I did find it and paid and when I received the bill, there was no breakdown of what I paid. And there was no option to set the cancellation for a later date, so from today I have no internet, even if I leave the country in 2 weeks and have paid a lot of money of penalty. You should be ashamed of the experience you offer your clients

If I could put a zero I would have. They are just stealers. I have been with Etisalat for 21 months, I use to have the e life and used to pay 460 aed per month/ already a rip off for the bad connection But worst… When I wanted to close my account as I moved to a flat where I had to have wireless. They asked me to pay 2600 aed for earlier closer. I couldn’t at that time. I have been paying since August for a service that I don’t use for the past 3 months!!! Shame!!!

Terrible customer service, unable to subscribe to a new plan, recharged cash and it's just stuck there with no refund

I applied for etisalat new fusion plan for AED 799. With that plan I should get: Router, tv box, landline phone, home zone service (extra router for villa coverage). But I did not get any device at all! I applied for cancellation the same day it was installed. As per law there is a 14 days trail period.
I called like 20 times 101 and was all the time informed that they will call back. they informed me that I need to pay cancellation fee, which against the law.
today I made the payment for the time of use. At the help line they stated that they will cancel now!

but so far no confirmation.