EternateReviews 

The customer service was excellent, personal, and the people I spoke with were so kind and helpful. Thank you!

Fast Delivery, Very Helpful with being Quick to Respond if help needed, Great quality in products.

These rings were so expensive and they look so cheap. The band is incredibly thin and I asked for Ruby and it looks pink.

My husbands wedding ring is incredible quality and the Eternate team was a pleasure to work with. Personal engraving and great communication. My husband loved! I'll be recommending everyone!

The ring is beautiful, but it’s smaller than I thought it would be.
Shipping took about 2 1/2 weeks.

Ring is just as described, customer service was great

Being able to contact, and receive correspondence from customer service in a timely fashion is huge for me. Trying to secretly buy jewelry for my wife isn't easy, but Eternate sure has been helpful during this process. Mia, who I've been in contact with, has also been great handling my case.
Quality and Value are also two words that come to mind when I hold this ring in my hand. Very happy with the price point and craftsmanship in the ring design I chose. Happy customer for sure.

My future daughter in law loves her engagement ring. Shipping worked out perfect and we were very happy with the purchase.

I purchased a necklace and a bracelet…. And received the word “stunning” on both! Great first impression with ordering from Eternate.

Quick and easy, fast delivery. Item purchased looks amazing

I needed my ring fixed and customer service worked with me and when it was decided I needed to purchase a new one the experience was very easy. I needed to return for a different size and the return was flawless. Great experience! Great company!

Rings include a thick string tag that you must remove if you want to try the ring on and get an accurate fit. Then they charge you for removing the tag if you want to return it. It cost me $50+ to return the ring (even though I purchased another one through them). Very disappointing.

I got my boyfriend a promise ring but unfortunately it was a bit small so I needed to exchange it. Eternate has made that process super easy and they communicated with me in a timely manner. Very efficient. Highly recommend! Ps in love with the ring!

The quality of your jewelry is amazing! My daughter gifted me a necklace for Christmas, I had not taken it off. I even shower with it and it is still beautiful. I even bought a necklace for my sister. I will continue to purchase from your company in the future.

They were very great with responding to my concern in a timely manner and had my ring back to me ASAP for my bridal shower!! 10/10!

Great customer service! Needed to switch out a ring and they were beyond helpful!

Thinking about buying from Eternate? Don’t.

Bought ~$2,000 in wedding bands. Tried them on (like anyone would), removed the tag to check sizing… never wore them.

Returned within the 30-day window and got hit with a 20% restocking fee ($400) + $30 shipping.

Why? Because the tag was cut.

What they don’t clearly tell you on the product page is that removing the tag = automatic penalty, even if the rings are unworn. You have to dig through fine print to find that.

A “30-day return policy” shouldn’t come with hidden fees like this.

Save yourself the headache and buy from a company with transparent policies.

Love my ring, I wear it every day. Comfortable, cute, and quality!

I had ordered the wrong size and the communications team got back to me right away and let me exchange both the rings! The rings now are perfect and beautiful