esure Reviews 

Absolutely terrible company. Avoid them if you expect any level of support when you actually need to make a claim.

My car was parked at the time of the incident, yet after a clear non-fault situation, they turned what should have been a straightforward process into a complete nightmare.

It takes them 14 weeks just to confirm liability with the third-party insurer, despite me providing clear evidence: photographs showing paint transfer between the vehicles, damage measurements, details identifying the driver responsible, and supporting information regarding the circumstances.

For the last month, I have repeatedly had to call them myself just to chase updates on third-party liability. They do not proactively contact you, provide updates, or even send a simple email to explain what is happening. You are left completely in the dark unless you keep chasing them.

Instead of taking action and resolving the matter efficiently, they delayed, complicated the process, and left me dealing with unnecessary stress.

When I requested a cash settlement, they refused to simply process it and instead tried to push me towards their chosen repairer. They also applied a significant excess despite this being a non-fault claim.

After being a customer for more than 5 years, I find this level of service extremely disappointing. A company’s true value is shown when something goes wrong — and in my experience, they failed completely.

I was extremely happy with all the service and support I received during the process to complete the insurance application for my car.

Very easy to get the quote I needed and the website was clear and straightforward

The site was efficient to use, and the cost for the home and content insurance was value for money.

My experience with Esure in pass was great

Very easy to manage your policy and excellent service

Don't even think 1 star should be awarded a complete bunch of clowns sent me a cheque in the name of my deceased uncle and have asked to get it made out to a executor so can cash it .but cannot get through to them after sending about 8 emails stating this and all I get is cannot help there good at taking your money same old rubbish

Insured my car, no problem. Happy with that. Trying to get through their AI voice recognition is a night mare. When will companies realise that it is so off-putting to customers and the reason why i won't use them again.

Straight forward form to complete to gain quote, quote instant and very competitive

I already was with esure they sent me a renewal which was £369 but I wanted to change my bank details they couldn’t do it so I had to cancel and start up another which was another £100 pounds more pretty poor to be honest

it was very easy to do .. quick and to the point and everything was very seamless

We have insured our home with esure for a number of years !! However this year out of the blue they have decided that due to underwriters decisions that they won't provide a renewal quotation . We have contacted esure who are not under any obligation to advise us why they don't want our custom! The advisor was rude and not helpful at all! We have not made a claim in our insurance since being with them , so we are completely flabbergasted why they won't provide a renewal quotation . We will never buy any products from you ever again you've lost our custom after being with you for 10 + years total rubbish experience and sharing our experience with anybody that wants to listen!! Loyalty means absolutely nothing today ..

Wow been with esure for 4 years and i had an accident that wasnt my fault i had everything from dash cam front rear and the huge lorry that hit me the drivers details and vehicles details. First they were going to support and help me with my claim but for some reason they couldnt find the 3rd parties vehicle details on their system would keep asking a for licence number again and agin then whats the model make. Later i was told it was registered in europe or something. So what you deal thats why i pay insurance. Later i was told o send the evidence so i did pictures videos diagrams everything had to send it 3 times as they lost the evidence at one point. Later they said o we cant fix ur car its too old costs. You mean you wearnt getting a piece of the pie so they decided to take my car quickly had copart (another awful company ) to take my car had to book 6 times for co part to collect for inspection no one came and they jus decided it was a total loss. Jus a bumper off. Then esure sed we think you need to contact the 3rd party. What why do i contact the 3rd party or their insurer so now i am doing esures work. Thy i had to send my eveidence to them which i did. Bak and forth for a month then 7th time with copart they took car and that was it. I went bak and forth with esure to over turn the decision as they sed it was my fault i askd if they saw the evidence which thy had not and when askd if thy had contacted the third party they sed no. But other times they would say o we r paying for the lorry to be fixed what fix it didnt even have a scratch its huge i could have been killed. I put a complaint in and cameron suddenly agreed and admitted esure was wrong to have me contact the 3rd party or their insurer. But after that nothing still waiting 4months on and i dont have that car anymore and the insurance expired. Now its time to contact the financial ombudsman all services seem to be awful as ppl jus dont care and no pride in their work jus awful

If you read any reviews its more issues when a claim is made as they show ther truth how they really are if you dont claim no real issue as long as you dont tick auto renew

A separate point for anyone reading these reviews: in my experience, there is little point replying to the email address esure posts on Trustpilot. I did so and received neither an acknowledgement nor a reply.

That rather sums up my experience overall. The issue has dragged on for months, my car still has not been repaired, and attempts to get clear answers or meaningful action have repeatedly gone nowhere.

What has stood out most is the lack of ownership. Delays are one thing, but being left to chase, repeat yourself and hear nothing back is quite another.

I now have more than enough evidence to support my complaint to the Financial Ombudsman Service, and I fully intend to pursue it.

Based on my experience, I would not have confidence that raising concerns through Trustpilot will lead to any real engagement or resolution. The Trustpilot response appears more performative than helpful.

After a few in depth questions, the cover was easily obtained at a very competitive price.

Really good service, fast , many options...

I've been with them before and I've never had problems with them