Easyto select esure through a comparison site. Cheaper that current renewal and current insurer said they were unable to budge so why not change A few extra clicks and policy completed and deliver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did have some questions about my application but as you cannot speak to a human you have to rely on how you answer the questions. Also, I would like a paper copy of my certificate of insurance plus... See more
Company replied
Easy to navigate the website. Price reasonable. One problem, the automatic renewal is ticked yes. I spent hours yesterday trying to change it without success,tried phoning again very difficult withou... See more
Company replied
It was fine if a little 'clumsy'. Pity we missed notification of policy renewal and had to start a new process all over again. But we have stuck with Esure!
Company replied
Company details
Written by the company
To see what we can offer you on our 5 Star Defaqto rated car, home, and travel insurance get a quote at www.esure.com . You might save some money! Founded in 2000 by direct selling pioneer Sir Peter Wood to initially provide car insurance on the internet, plenty has changed over the years. Now we’re a one stop shop taking care of most of your insurance needs. Fast forward to today, and we have over 2 million customers, providing great customer service to policy holders up and down the UK. All of our call centres are full of friendly staff, happy to help when you need them.
Contact info
The Observatory, Castlefield Road, RH2 0SG, Reigate, United Kingdom
- 0345 045 1000
- customer.services@esure.com.
- www.esure.com
4.3
Excellent
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfied Purchase
In comparison to other insurance companies it was a lot easier to navigate around your website and make a purchase.
Other insurance companies were confusing, even though they were cheaper, and was unsure what I was buying
23 June 2026
Unprompted review
Reply from esure
We are pleased to hear this Raphael. Thank you for the kind review. Welcome to Esure!
Absolutely shambolic
Absolutely shambolic, had an accident over 4 weeks ago now, still awaiting feedback with reference to the mechanics review. Terrible i would not recommend this company to anyone.
3 July 2026
Unprompted review
Reply from esure
We are sorry you have been left feeling this way, we would ask that you email your review and policy details to us at, trustpilot.feedback@esure.com and we can raise this with the relevant team. Thank you for taking the time to leave us a review.
Insurance cover
Ease of obtaining insurance coverage at a competitive price
3 July 2026
Unprompted review
Reply from esure
Thank you very much for the review. We appreciate the feedback. Welcome to Esure!
Reasonable renewal quote.
Easy renewal, wanted to stay with Esure so was pleased that their quote was competitive.
2 July 2026
Unprompted review
Reply from esure
Thank you for the review!
Home Insurance
Easy to renew my home insurance and pay without an issue. Email received quickly as to how to access documents.
2 July 2026
Unprompted review
Reply from esure
Thank you for the review Jenny.
The process was straight forwatd
The process was straight forwatd, and custormer service was beutiful and pleasant
29 June 2026
Unprompted review
Reply from esure
We are pleased to hear this Onyinye. Thank you for the kind review. Welcome to Esure!
Accessed via a comparison website
Accessed via a comparison website. Forms completed quickly with a quick response in terms of the quote.
30 June 2026
Unprompted review
Reply from esure
Thank you for the review!
Insurance with ease
Insurance with ease, great cover, great price - fully recommend
29 June 2026
Unprompted review
Reply from esure
Thank you for the review Jacqueline!
Quick and easy process
Quick and easy process. Good value for money, would recommend
26 June 2026
Unprompted review
Reply from esure
Thank you for the kind review Theresa!
STAY CLEAR
Thought they were good. I accepted an online quote with a new car registration, which it asked me to confirm, and provided me with a much cheaper quote.
Doing it online "didn't sync" with their system, and without communication, they tried to charge me over double the cost.
I've told them I won't be renewing with them unless this is fixed.
2 July 2026
Unprompted review
Reply from esure
We appreciate you sharing your experience. We apologise for any inconvenience.
We kindly suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can assist you further.
Reply from esure
Thank you for the kind review!
Very competitive quote with many extras…
Very competitive quote with many extras included
27 June 2026
Unprompted review
Reply from esure
Thank you for the kind review!
It was fine if a little 'clumsy'
It was fine if a little 'clumsy'. Pity we missed notification of policy renewal and had to start a new process all over again. But we have stuck with Esure!
2 July 2026
Unprompted review
Reply from esure
Thank you for the review Christopher!
Not really 5⭐️s
I’ve given this company 5⭐️s as more potential customers are likely to read them rather than the 1⭐️ reviews which are the ones you need to read!
I was thinking of insuring my home with ensure until I read the dreadful reviews and stress customers undergo trying to get claims resolved. The worst thing I read was esure’s answer to their reviews. Just telling them to send an email which, according to one lady, didn’t even get acknowledged or answered.
No thanks, I’ll steer clear of this company.
2 July 2026
Unprompted review
Reply from esure
Thank you very much for the review Shirley. We appreciate the feedback.
Great website easy to use
Great website easy to use, price is good so was the cover. I hope with any insurance I don’t need to contact you in the next 12 months 👍
1 July 2026
Unprompted review
Reply from esure
Thank you for the kind review!
easy but have to do any amends via on…
easy but have to do any amends via on line chat and cannot have the same email address for home and car insurance which is odd.
24 June 2026
Unprompted review
Reply from esure
Thank you for the feedback Roz.
Great value, easy process.
Beat my renewal price even with a couple of extras added on. Great value, easy process.
30 June 2026
Unprompted review
Reply from esure
Thank you for the review Pauline.
Easy to use online portal
Easy to use online portal, very informative with great prices
30 June 2026
Unprompted review
Reply from esure
Thank you Nicola!
Yet again Esure flex has amazed me with…
Yet again Esure flex has amazed me with the third reduction in 3 consecutive years I am more than impressed so thank you Esure team regards John.
1 July 2026
Unprompted review
Reply from esure
Thank you for the review John.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.