This company does not ship expedite. Do Not Pay Extra For Any Premium Service They Have Or Offer As They Will Not Provide Additional Benefit. When you don't get your order, and you won't without many... See more
Company replied
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See what reviewers are saying
Purchased on 9/1. Product didn't leave Salt Lake City until 9/8! As of 9/10 still hasn't been received by USPS. (Apparently it goes from esupplements to DHL and then to USPS.) Saved $3 by using esu... See more
I was actually ready to place an order here yet I don't care to play Russian roulette with my packages here. I'd rather pay $10 extra then put up with a company as unorganized and as careless as this... See more
Ordered on 06/19 and received order on 06/30 - no tracking that worked. When order was received today the two 5 lb containers of ON Protein we dented in on all 4 sides. Not slightly but dented go... See more
Company replied
Incredible prices, accurate shipment fulfillment, definitely a return customer.
Unbelievably good prices on the products I purchased. First time customer that will certainty be returning. The only caveat is average shipping time from the carrier - not necessarily eSupplement's note but a note nonetheless. I will absolutely be purchasing again.
23 July 2018
Unprompted review
Waiting on it love it so far
23 July 2018
Unprompted review
The delivery service keeps getting held…
The delivery service keeps getting held up so it takes much longer with unusual delays like 3 days to get out of Utah then another 3 days in the Houston Post Office
18 July 2018
Unprompted review
Reply from Esupplements
John,
I am so sorry that you haven't received your order yet. Orders with the free shipping method are delivered within 3-7 business days. Business days are calculated Monday through Friday so it can take up to a week and a half from the time it was shipped out. I wasn't able to find your order through the information given but if your order is past the timeframe, please contact our customer support at support@esupplements.com and we will be happy to assist you further with your order. Thank you so much for your patience!
Thank you,
Jessica
Have more payment options
Wish they had the option to purchase with multiple gift cards
17 July 2018
Unprompted review
Reply from Esupplements
Lisandro,
Thank you for bringing this to our attention. The website should have this capability but we are having our website engineers run some tests on this today to make sure that it's working correctly. Thank you again for letting us know and please let us know if there is anything that we can further do for you.
Thank you,
Jessica
Omg why the hell would you email me…
Omg why the hell would you email me every day. I hate that!
14 July 2018
Unprompted review
Reply from Esupplements
Matt,
I apologize that you're subscribed to our email list. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email that we send you. Thank you for your input! Please let me know if there is anything that I can further do for you.
Thank you,
Jessica
I did receive the package in a timely…
I did receive the package in a timely fashion. Just started taking them so too soon to know how well they work.
10 July 2018
Unprompted review
Reply from Esupplements
Jimmy,
I'm glad to hear that you received your order in a timely manner. Let us know how you like them!
Thank you,
Jessica
The purchasing process was simple and…
The purchasing process was simple and clear. All good.
8 July 2018
Unprompted review
I have used this site for several…
I have used this site for several years. I have found it to be very informative, reliable, great quality....
5 July 2018
Unprompted review
Came just as promised.
29 June 2018
Unprompted review
Received the order in a timely manner
Received the order in a timely manner, very happy about that.
20 June 2018
Unprompted review
Esupplements was an easy and efficient…
Esupplements was an easy and efficient process. Solid description of the products, purchasing and shipping was on point.
20 June 2018
Unprompted review
I placed my order for cellucore…
I placed my order for cellucore vanilla. I recieved a receipt for chocolate. I sent them 2 messages telling them they are sending me the wrong thing and to make it vanilla or cancel it. no response until 2 days later and they shipped me chocolate. 3 days later i placed an order for vanilla. The vanilla came no chocolate delivered. I emailed them and they said its out of their hands no attempt to find it no apology. I told them to cancel it. 3 days later it shows up. I think they realized they didnt shop it and despite being told to cancel it they still shipped it out late no apology, no explanation, nothing. very poor customer service.
15 June 2018
Unprompted review
Reply from Esupplements
Wayne,
I apologize for the poor experience that you had with us. We were closed on Memorial Day, which is why we were unable to answer your email until that Tuesday. We answer all emails within 1 business day (not including Saturdays, Sundays, or National Holidays). I have escalated the issue with the flavor of your protein to our website team to see what could have gone wrong.
As for the order, we want to make it right to you so I have refunded you fully for the chocolate COR-Performance Whey and you'll be receiving a refund confirmation email shortly. I understand if the issues with your order left you with a bad taste in your mouth and even if you don't purchase from us again, we want to make things right. Please let us know if there is anything that we can further do for you.
Thank you,
Jessica
It was supposed to be 3-7 day shipping
It was supposed to be 3-7 day shipping. I received it on day #11. Terrible service!!!!!!
13 June 2018
Unprompted review
Reply from Esupplements
Donnie,
I am so sorry that you did not receive your order when you expected. Our shipping time frame is in business days, which is Monday through Friday and does not include holidays. If you ever need your products faster, we do offer expedited shipping methods.
I see that your order was placed on May 18th (Friday afternoon) so it was shipped on Monday, the 21st and delivered to you on the 29th. Because of Memorial Day, you actually received your order on the 5th business day. Again, I apologize if this was unclear when you placed your order with us. If you have any further questions or concerns, please let me know.
Thank you,
Jessica
Wish they used someone other than DHL…
Wish they used someone other than DHL to ship with. Fantastic protein powder.
11 June 2018
Unprompted review
Two weeks to arrive...Everything as…
Two weeks to arrive...Everything as ordered, but took just under 2 weeks to arrive. Otherwise no problems.
9 June 2018
Unprompted review
I have taken them everyday as directed…
I have taken them everyday as directed and I don't feel any difference. I tried taking the 3 together for an "immediate” response... Got nothing but some really weird dreams... :( Maybe it's just not for me...
2 June 2018
Unprompted review
Reply from Esupplements
Hello,
I am so sorry that the product didn't work for you and we'd be happy to send you the return instructions so you can receive a refund for this product. Please feel free to email us at support@esupplements.com with your order number or the name on your order and we'll be able to assist you further with this. Thank you so much for your input! If you have any further questions or concerns, please let me know.
Thank you,
Jessica
Was a bit set off from the website…
Was a bit set off from the website offering numerous items at up to 75% off, but then discovering when trying to actually put them into the virtual cart that hundreds of the items were already sold out (should have been removed from the sale link).
The one item I found was processed appropriately and came a day later than I expected (took over 48 hours for the "ticket generated" to update with actual delivery information). The product was received intact and left on my doorstep.
Will likely shop here again, though give myself extra time before expecting to use the product.
23 May 2018
Unprompted review
Great prices and quality products
Great prices and quality products. I received my order promptly.
23 May 2018
Unprompted review
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