We recently purchased two estarli 20.7s and the whole experience was excellent from start to finish. We weren't sure which model we wanted to buy, so were able to arrange a test ride on both the 20.7... See more
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Review summary
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After a shaky start with delivery dates - dealt with very professionally by Ben and Louis, we picked up our shiny new E20.x bikes last week. The bikes are great, well built and with quality comp... See more
Company replied
Wonderful service from Estarli. We purchased 2 e20.x bikes. We had a small issue with one of the bikes, they resolved this really quickly, efficiently and with no hassle. Love the bikes really recomm... See more
Company replied
A great bike. Nearly 1 year of ownership & we are about to hit 1k miles - our daughter loves it for the school run & is actually quicker than driving… Only the kickstand appears a little lose now the... See more
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Company details
Written by the company
The British e-bike movement. Founded by the Francis brothers in 2020, Estarli designs and builds e-bikes in the Chilterns. A self-confessed industry anomaly, Estarli deploys a lean engineering model by continually iterating their models. Estarli has a wide range of e-bikes including folders, hybrids and e-cargo. With quality assembly and empathetic customer service at its core, Estarli exists to help more people ride more. Let’s take charge.
Contact info
Unite 1 Fernbright work, Berkhamsted, United Kingdom
- 01442817374
- help@estarli.co.uk
- www.estarli.co.uk
4.6
Excellent
818 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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A** service
A**. Bike purchased at a great price through cycle to work scheme. Excellent post purchase service. Today have taken bike back for a repair. Repaired for free and Estarli even replaced the pedals and a crank for free. Really great bike and fantastic service. Thank you!
6 February 2026
Unprompted review
Reply from estarli
Hi Tim - thanks for your wonderful feedback. I think you've summarised everything that is great about buying a bike from Estarli. Enjoy many happy miles of riding and if you have a moment, check out the Estarli Rider Club on facebook.
Great after care
I have had the longtail for 14 months now. We’ve had a few hiccups along the way but nothing that hasn’t been resolved by the after care team. The stand was wearing and loose so I thought I’d purchase a new one. To be told they’d replace under warranty. Lovely to be reassured the after care is there so we can carry on our daily commute safely.
4 February 2026
Unprompted review
Reply from estarli
Hi Dawn, thanks for the feedback and your patience with the 'hiccups'. As a UK based company we stand by our customer to deliver a robust after sales support service in line with our 2 year warranty. Happy riding
Rear wheel fault
After sending first email, I had an email to say it has been received and they will send another email to ask what the problem is. After submitting photos on the email to answer questions I was offered a new back wheel which I bought. After chasing dispatch a couple of weeks later, wheel was finally in my hands. Apologies from estarli for delay.
27 January 2026
Reply from estarli
Hi Geoff, apologies for the delay in getting the wheel back to you. Hopefully you are now back on the bike and racking up some hassle free miles. Happy riding.
Excellent service
Excellent service
Customer service helped me sorce a replacement part and it was received the following day.
22 January 2026
Reply from estarli
Just one of the many advantages of purchasing an Estarli bike from a UK based business. We aim to keep all our riders rolling. Happy Riding
Impeccable customer support
Estali have serviced my 4yo fold up EV bike. They have been nothing but helpful, gone above and beyond to get the bike back to me without affecting my commute.
I’m a massive fan of these bikes, they can get me up incredibly steep hills with a child on the back.
30 January 2026
Unprompted review
Reply from estarli
Thank you....Thank you for buying into a company that exists not only to provide great e-bikes, whether your a commuter, cargo hauler or recreational rider, but that has been established to offer the aftercare support that allows you and all our customers to travel many miles, safely and reliably. Happy riding
Rapid response time and delivery of…
Rapid response time and delivery of replacement part
20 January 2026
Reply from estarli
Hi John - As a UK based company we pride ourselves on providing a quick follow up service to ensure our Estarli community can keep on pedalling. Happy Riding
Superb bicycle
Chose the e28.X after talking with estarli at the NEC caravan & motorhome show and purchased through the Cycle2Work scheme. Ordered mid December and delivered mid January. Bike is really well made, rides very smoothly and looks good. Appreciated the tool kit and instructions for how to set up out of the box. Very pleased - thank you!
20 January 2026
Reply from estarli
Hi David - Glad you found us at the NEC event and were able to make use of the Cycle2work scheme to purchase your Estarli e28.X. Hope you get many miles of enjoyment from your bike. Happy riding.
Have had my E20.8 for a few years now…
Have had my E20.8 for a few years now and have had no problems with it at all. I just get it serviced each year to keep it in peachy condition. I recently needed something from Estarli and it arrived a few days later. An excellent company to deal with.
20 January 2026
Reply from estarli
Hi Annie - thanks for your feedback. You raise an important point that all bikes, electric or not, benefit from maintenance and servicing. Its why as a UK based company we pride ourselves on being able to offer ongoing support for our customers and their bikes via our head office or our extensive network of dealers. Happy riding
3 Estarli in the family and very happy with them
We bought our first Estarli folding bike in 2023 and shortly after a second. In 2025 we bought a full size 28.9. We've done over 5000 miles in total in bad weather, mud and extreme hills. We're very happy with the performance of the bikes and have had excellent support from Estarli. With a factory in the UK, any problems have been quickly resolved. And when parts wear out, they are typically not expensive to replace.
22 January 2026
Unprompted review
Reply from estarli
Hi Steve
Sounds like you are really making great use of your Estarli bikes and it's always wonderful to know that a positive experience with one leads to another purchase. Here's to another 5000 miles. Happy riding.
Reply from estarli
Hi Michaela
Glad we could be of assistance. Being a UK based business means that we are here not only to sell great bikes but also ensure that should issues arise, we are here to help you get back on the road / cyclepath / woodland trail or where ever you take your Estarli. Happy Riding.
Hi Team just sort note
Hi Team
Estarli E.27. as been very reliable from day one Enjoying every time go for a bike ride took it to wales in middle of some stormy weather even rode through a flooded road,it kept going impressive in the rain. looking forward to some Sunny Days 🙂
22 January 2026
Unprompted review
Reply from estarli
Like you, we are also looking forward to some sunny days, but as you have clearly indicated, the Estarli bikes are more than capable of dealing with wetter weather. Here's to some sunny rides. Happy Riding.
Reply from estarli
Hi Sophie. Pleased to hear you are enjoying your cargo bike. It is a superb option for hauling around everything from small kids to the weekly shop with a level of ease, comfort and dependability we pride ourselves on.
Rear wheel removal
Excellent help and assistance from Ben regarding removal of the rear wheel on the 28.9 ebike.
Very much appreciated.
16 January 2026
Unprompted review
Reply from estarli
Hi Mark, we do pride ourselves on after sale assistance to ensure your Estarli experience is the best it can be. Happy Riding.
ALWAYS an absolute pleasure to deal…
ALWAYS an absolute pleasure to deal with!!!
A rare company that ACTUALLY care !!
8 January 2026
Reply from estarli
Thank you Dave - This is the kind of review we love to receive.
Estarli ebike E29 Pro
Very pleased with Estarli bike E29 Pro. Very well put together with quality components throughout. Did have a little charging issue, but Estarli have very helpful UK service.
29 December 2025
Reply from estarli
Hi Tony, thanks for your feedback. When there is an issue we pride ourselves on getting it resolved as soon as possible so you, like other satisfied Estarli customers can enjoy many miles of cycling on the excellent E29 pro. Happy riding
The staff were courteous and attentive
The staff were courteous and attentive, providing outstanding service. The design and quality exceeded my expectations, leaving me very satisfied.
2 January 2026
Unprompted review
Reply from estarli
Thanks very much Margaret. We really appreciate the review and we're delighted you love the design - we put heaps of effort into the design and componentry and we build all the bikes here in Hertfordshire. Happy riding and please check out the riders club on facebook if you can.
Good product, but a bit of delay
There was a bit of delay in getting this order, but once I contacted Estarli, they were very helpful and quick to sort out the hitch, The e bike accessory arrived fast, and we are happy with the item.
22 December 2025
Reply from estarli
Hi Lynda. Many thanks for your kind review and apologies for the delay. Now that you have the cargo bike accessory we hope you get many years of use from it and the bike. Happy Riding
Sorted problem
Problem at first, but great customer service once they realised there was an issue.
4 December 2025
Reply from estarli
Thanks for sharing Lucy and glad it was resolved easily enough.
Brilliant service
Brilliant service. Lovely member of staff.
So glad I bought an Estarli.
2 December 2025
Reply from estarli
Great to hear thanks Angela. Hope you have an amazing time on two wheels!
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