We recently purchased two estarli 20.7s and the whole experience was excellent from start to finish. We weren't sure which model we wanted to buy, so were able to arrange a test ride on both the 20.7... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After a shaky start with delivery dates - dealt with very professionally by Ben and Louis, we picked up our shiny new E20.x bikes last week. The bikes are great, well built and with quality comp... See more
Company replied
Wonderful service from Estarli. We purchased 2 e20.x bikes. We had a small issue with one of the bikes, they resolved this really quickly, efficiently and with no hassle. Love the bikes really recomm... See more
Company replied
A great bike. Nearly 1 year of ownership & we are about to hit 1k miles - our daughter loves it for the school run & is actually quicker than driving… Only the kickstand appears a little lose now the... See more
Company replied
Company details
Written by the company
The British e-bike movement. Founded by the Francis brothers in 2020, Estarli designs and builds e-bikes in the Chilterns. A self-confessed industry anomaly, Estarli deploys a lean engineering model by continually iterating their models. Estarli has a wide range of e-bikes including folders, hybrids and e-cargo. With quality assembly and empathetic customer service at its core, Estarli exists to help more people ride more. Let’s take charge.
Contact info
Unite 1 Fernbright work, Berkhamsted, United Kingdom
- 01442817374
- help@estarli.co.uk
- www.estarli.co.uk
4.6
Excellent
817 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spares for Drive train as was getting worn due to heavy usage.
Yep all good all items ordered arrived in a timely fashion and got them all fitted by the shop I originally brought bike from on annual service.
2 March 2026
Reply from estarli
Hi Jim - great to hear you are racking up the miles on your Estarli and now repaired, can add many more. Happy Riding
Good quality bike car storage bags
Good quality bike car storage bags , perfect for our folding electric bikes.
26 February 2026
Reply from estarli
Hi Andrew - Thanks for the feedback. The storage bags are designed to safely store your folding bikes for years of enjoyable riding.
Super helpful and easy to contact
Easy to contact, super helpful and knowledgeable to deal with, came back to me quickly. Would have no hesitation on using them again.
23 February 2026
Reply from estarli
Hi Amelia, thanks for the great feedback and great to hear you'd use us again. Tell your friends!! Happy Riding.
Don’t phone - email instead
Initially it was unsuccessful, as couldn’t get anyone to answer the phone, then managed to find a customer service email
Once this was done, Chloe was on the case promptly and professionally
All sorted now
4 March 2026
Unprompted review
Reply from estarli
Hi David, thanks for the feedback. Sorry we didn't pick up your call, our service and sales team are often dealing with multiple enquires. Glad you were able to get through via email and that Chloe was able to deal with your case.
excellent and very helpful customer…
excellent and very helpful customer service post-sale.
26 February 2026
Reply from estarli
Hi Patrick, thanks for the feedback. As a UK based business we pride ourselves on the not only offering great bikes but great after sales care. Happy Riding
An epic product which is an absolute…
An epic product which is an absolute joy to ride
18 February 2026
Reply from estarli
Thanks James for an epic bit of feedback. Happy riding
Reply from estarli
Thank you Nina. We're human. Nice comments from nice customers make our day. Happy riding
What a lovely bike
Excellent customer service in the ordering and delivery process and I'm dead pleased with my new bike and accessories
20 February 2026
Reply from estarli
Hi Stuart, delighted to hear you are happy with your new bike. Perfect timing with the sun coming out.
Excellent service by Lewis with prompt…
Excellent service by Lewis with prompt delivery.
Thank you.
18 February 2026
Reply from estarli
Hi Brian, thanks for your feedback. Louis is delighted with the feedback but a little sad that in his first mention in a Trust Pilot review his name was spelt wrong! We have rallied round and told him it was nothing personal and at the end of the day, what really matters is we have another happy customer! Happy Riding
Very quick response
Very quick response, fixed problem asap. Had a couple of issues, one with a switch failing due to water ingress (so bike kept turning off and on) and the stand had got loose. Both were resolved quickly by them sending parts to swap with an offer of a video if I needed help replacing.
12 February 2026
Reply from estarli
Hi Sami - Thanks for the review and feedback. It's not often we see water ingress being a problem, maybe it was non-stop rain we've had since Christmas!!! Good to know it didn't stop you getting out on the bike and now with the repairs in place you can hopefully enjoy many more miles on your Estarli. Happy riding.
Customer service
I recently had the pleasure of dealing with Estarli customer service regarding my mountain bike, and I couldn’t be more impressed with the experience.
From the very first contact, their team was responsive, friendly, and genuinely helpful. They replied quickly to my questions and took the time to clearly explain everything in a way that was easy to understand. It never felt like I was being rushed or brushed off — they really listened and made sure my issue was fully resolved.
What stood out most was their professionalism and commitment to customer satisfaction. They kept me updated throughout the process and followed up to make sure everything was working perfectly afterward. That level of care is rare these days and shows they truly stand behind their products.
It’s reassuring to know that when you invest in a mountain bike from Estarli, you’re also getting dependable, supportive customer service. I would absolutely recommend them to anyone looking for not just a great bike, but a company that genuinely values its customers. Thanks Ben
23 February 2026
Unprompted review
Reply from estarli
Hi Arran, thank you for your incredible feedback. It summarises everything we stand for here at Estarli. Great UK designed and assembled bikes, backed by a dedicated team that is here to help at every stage of your Estarli journey. Happy Riding
Battery repair
Good communication, fast action and flexible with shipping. Pleased that I bought from Estarli.
12 February 2026
Reply from estarli
Hi Danny, thank you for your feedback. Glad we could help you get back on your bike again. Happy Riding
Reply from estarli
What can we say but thank you. Happy Riding
After problems with trying to purchase…
After problems with trying to purchase on the website without any success I eventually decided to telephone which was extremely quick and the order was processed very efficiently.
The bike was delivered within a week and as yet due to the weather I have not used it yet.
My main reason for purchasing from Estarli was a friend who is a keen cyclist said it was probably one of the best cycles he had ridden.
13 February 2026
Reply from estarli
Hi Denise, really glad you managed to get through to us on the phone. If you do have a moment would you mind emailing me ben at help@estarli.co.uk as we'd love to find out a little more about. Hope you manage to make it out on the bike as the weather starts to get better. Happy Riding
Reply from estarli
Thank You Jeremy. Glad to have been of assistance
Great response from estarli service…
Great response from estarli service department:
We bought an estali longtail in November 2025, great bike, but unfortunately the front light failed last week.
Ben in their service department immediately sent a replacement front light which arrived the following morning - what a star!
12 February 2026
Unprompted review
Reply from estarli
Thanks for the review. The last thing we want is customers blasting around on their Estarli bikes with no lights. If only we could fix the weather as quickly as we solve issues with bikes. Happy riding.
Electronics replacement
The electronics and lcd screen on my L20 stopped working. Support was very quick in sending me a replacement for the screen and it was straightforward to install myself. Very happy with my bike.
2 February 2026
Reply from estarli
Hi Harry, thanks for the feedback. Glad we are able to resolve the aftermarket issue you had with the screen. The great thing is that we are able to stand by the warranty on our bikes and being a UK based builder, are able to resolve issues quickly and pro-actively.
Great warranty support
I had a broken front light and lose stand on my Longtail cargo bike (it’s had 18month of daily schools runs all year round with basically no maintenance) and when I contacted them about replacement parts they offered to cover under warranty. Couldn’t have asked for more. Parts have arrived and I fitted them easily. Thanks!
10 February 2026
Unprompted review
Reply from estarli
Hi Nick, thanks for your feedback. You've highlighted the benefit of dealing with a UK based bike company that stands by it's product and after sales service.
The products are such good quality and well designed.
The products are such good quality and well designed. I love my e20.7 Comfort which I bought two years ago and I have just purchased the storage box to house the bike in my soon to be converted compact camper.
4 February 2026
Reply from estarli
Hi Susan, great to hear you are not only enjoying the e20.7, a fantastically priced and highly capable folding bike, but also one of our most popular accessories, the storage box, which provides a simple transportation solution and packs flat when not in use. Enjoy your camping adventures. Happy riding
Excellent product as usual from…
Excellent product as usual from Estarli. These bags will be perfect to transport the bikes in our motorhome.
28 January 2026
Reply from estarli
Hi Jonathan
Thanks for the feedback. Estarli is proud to deliver not just great bikes but also accessories that help you make the most of your bikes. Happy riding (and camping).
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.