I’ve ordered from Escentric Molecules for a few years now and I honestly keep coming back for good reason. The website is super easy to use, and I can always find exactly what I want — plus there... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made a mistake in my order and my discount code did not go through. It made a substantial difference to the cost. Within minutes it had been rectified by Hannah who was delightful. I cannot stres... See more
Company replied
I appreciate the excellent choice of fragrances. Molecule01 is my go to scent and I’ve lost count the amount of times I’ve been stopped and asked what I’m wearing. I particularly like that it being... See more
Company replied
I accidentally ordered the wrong perfume, and I felt awful when I realized my mistake. I reached out to customer service hoping there might be a solution, and I was so lucky to be helped by such a w... See more
Company details
Written by the company
Escentric Molecules celebrates perfumery as the art of chemistry. A cult phenomenon that revolutionalised the world of modern perfumery. Shop unisex fragrances created by Geza Schoen now from the official store.
Contact info
United Kingdom
- support@escentric.com
- www.escentric.com
4.4
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Escentric Molecules
Thank you for your review! We're so glad you love our scents,
Escentric Molecules
Awesome product
Awesome product, Molecule 01. Was recommended to me by a mentor, good buy.
20 October 2025
Reply from Escentric Molecules
That's fantastic! We love that Molecule 01 came highly recommended and that you found it to be an awesome product.
Escentric Molecules
A reliable service and great product
I use Molecule No 1 as my everyday scent. Always order it online and it arrives very promptly. Well packaged.
16 June 2025
Reply from Escentric Molecules
Thank you for your loyalty to Molecule 01! We're happy to know your orders always on time and well packaged.
Escentric Molecules
I’m so pleased with this purchase!
The perfume arrived super fast, beautifully packaged, and the quality is amazing.
Highly recommend!
20 October 2025
Reply from Escentric Molecules
Thank you so much! We're pleased to hear your perfume arrived quickly, and that you're impressed with the amazing quality and beautiful packaging.
Escentric Molecules
Reply from Escentric Molecules
Thank you! We're thrilled you love our fragrance, beautiful packaging, and delivery.
Escentric Molecules
Delivery without any problems
20 October 2025
Reply from Escentric Molecules
We're delighted to hear that your delivery went smoothly and without any problems!
Escentric Molecules
Congratulations on your excellent service
I would like to congratulate you on your service. I placed an order early last week and it arrived 2 days later which was brilliant and I am blown away with the presentation I have received - it really is outstanding. I have purchased the items for my sisters 60th birthday gift as she has just discovered your 01 fragrance and absolutely loves it. I thought I would need to wrap all the items separately when they arrived but the presentation gift box I received is just beautiful. This along with your quick order process and delivery is just brilliant. Thank you so much for your excellent service. I will definitely be using uour company again and will totally recommend to family and friends.
21 October 2025
Unprompted review
Reply from Escentric Molecules
Many thanks for your kind words and warm congratulations. We're delighted your sister appreciated the gift.
EM
No customer service
The website does state that the fragrance might not be noticeable on your skin or from the bottle so I suppose you pay the money and take the risk. Obviously you won’t know until you open the bottle but by then you can’t return it so that’s £125 down the drain. I don’t care how the process is, this is a bit of a rip off
24 October 2025
Unprompted review
Reply from Escentric Molecules
Thank you for your feedback. We are sorry to hear that the fragrance has not met your expectations.
If you'd like to speak further, our Customer Service team would be happy to help at support@escentric.com.
EM
Quality downhill, rubbing alcohol scent
I have been wearing molecule 1 for around 7 years and have purchased many bottles. I realize limitations and how often people don’t recognize iso e super’s scent…. That is not this review, I know it well and love it. This recent bottle, straight from the source, is very heavy in rubbing alcohol and the iso e super is faint. I’m really disappointed. Im unsure if these are made individually or in batches, but I absolutely got a bad batch. While it sucks that I lost money, and this expensive bottle is essentially useless…. It sucks more that I don’t have a bottle of my FAVORITE scent. One star because I do smell a hint of iso e super.
22 September 2025
Reply from Escentric Molecules
Thank you for your feedback.
You have our full assurance that the formula for Molecule 01 remains unchanged since 2006. Molecule 01 has always been a quiet fragrance, its beauty lies in its minimalism and the way it interacts uniquely with each wearer.
If you'd like to speak further, our Customer Service team would be happy to help at support@escentric.com.
EM
Deceiving and disappointing
I felt cheated with the whole buying process. Your website is clumsy at best, although I would say deceiving. The price of your perfumes is not low but on top of that I ended up paying twice as much for a product I didn't need and didn't want. / As far as the perfumes go, I must say that they come in a nicely decorated box. Yet the perfumes themselves do not meet the expectations. I thought that your perfumes were simple. However, in this set of 01+ I get little of Molecule 01 and a mix of other complex scents that come out not very well balanced. Some perfumes have little of their name (like in the Mandarin or Ginger) as a top note, but developing later a neat note of "rose scent" that I don't like at all!. Some other scents, like Patchouli do develop on the clothing but not on the skin. :/ All in all they smell like cheap perfume. Very disappointing.
17 September 2025
Reply from Escentric Molecules
Thank you for your detailed feedback.
We understand your frustration and apologise if our website caused any confusion, leading to an unexpected charge. We are committed to ensuring our pricing structure is clear and regret that this was not your experience.
Regarding the fragrances, the M+ range is a specific collection designed to showcase the pure Molecule 01 (Iso E Super) alongside a complex natural ingredient. These are not intended to be simple scents, but rather complex compositions that evolve on the wearer.
If you'd like to speak further, our Customer Service team would be happy to help at support@escentric.com.
EM
Not good at all
When you spray this perfume, there’s a very strong smell of alcohol, and once it evaporates, the perfume scent isn’t really noticeable.
18 September 2025
Reply from Escentric Molecules
Thank you for your feedback.
I'm sorry to hear your purchase hasn't met your expectations, If you'd like to speak further, our Customer Service team would be happy to help at support@escentric.com.
EM
Great product beautiful fragrance…
Great product beautiful fragrance prompt delivery and also prompt followup from customer service when i had a query. Will definitely continue to order. Thank you
22 September 2025
Reply from Escentric Molecules
Thank you for your review!
We're delighted to hear you love the beautiful fragrance and found the delivery prompt. We are especially pleased that our customer service met your expectations. We look forward to your continued custom!
Escentric Molecules
Reply from Escentric Molecules
Thank you for your review!
We're thrilled that it's your favorite scent and that you found the ordering process easy. We truly appreciate your feedback!
Escentric Molecules
Favourite scent of the time🥹 it’s not…
Favourite scent of the time🥹 it’s not too strong and you forget you have it on until someone will compliment you on your scent:)
17 September 2025
Reply from Escentric Molecules
Thank you for the lovely 5-star review! We are so glad that it has become your favorite scent. It's exactly the magic of our fragrances that you forget you're wearing them until someone compliments you! We appreciate your feedback.
Escentric Molecules
Reply from Escentric Molecules
Thank you for the excellent review! We are so glad to hear you love our great products and that you experienced fast delivery. We truly appreciate your feedback!
Escentric Molecules
Reply from Escentric Molecules
Thank you for the fantastic 5-star review! We're so glad you love the smell, noticed the beautiful box, and that your order always arrives on time.
We appreciate your feedback!
Escentric Molecules
I'm obsessed with the scent
I'm obsessed with the scent, and I loved all the samples that came in the package! The box it came in was also luxurious and something I'll keep :) I'd absolutely purchase again. And despite shipping from another country, it arrived insanely fast!
23 September 2025
Reply from Escentric Molecules
Thank you for the wonderful 5-star review! We are so glad you are obsessed with the scent and loved the additional samples. We take pride in our luxurious packaging, and we are thrilled to hear that your order arrived so quickly, despite shipping from another country!
We look forward to your next purchase.
Escentric Molecules
Generous sample amounts
Generous sample amounts! These are not those tiny samples one normally gets and it’s gone after several wearings.
And I’m so happy I tried the samples before purchasing a full bottle. The one scent I thought I would purchase turned out not to be my favorite. But I found two others that I will be purchasing in the future.
23 September 2025
Reply from Escentric Molecules
Thank you for your review!
We're delighted to hear that our sample sizes were generous enough for you to truly discover your favorites. That is exactly why we offer them, so you can find the perfect scent before committing to a full bottle!
We look forward to helping you with your future purchases.
Escentric Molecules
Amazing product and packaging!
These were literally the nicest packaged products I have ever received. So much attention to detail. I love the scent itself and the additional samples are a great way to try new fragrances before buying.
23 September 2025
Reply from Escentric Molecules
Thank you for the amazing review! We are so pleased to hear that your products arrived beautifully packaged and that you noticed the attention to detail. We are delighted you love the scent and find the additional samples helpful for discovering new fragrances!
Escentric Molecules
Fragrance didn’t smell like anything…
Fragrance didn’t smell like anything molecule 01 I was expecting something other than nothing
23 September 2025
Reply from Escentric Molecules
Thank you for your feedback.
We’re sorry this experience hasn’t matched your last. The formula hasn't changed, but as a singular molecule fragrance, it can become less-easily detected over time. We recommend trying it again after a short pause to help reset your senses.
Escentric Molecules
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.