Naturawhite Reviews 816

Catherine was amazing and so helpful! X

Really good, communication, all training is very well explained.

I had been doing my research on products over the weeks. I decided to ring and got Catherine. Who was a complete breath of fresh air. She was very knowledgeable and helped me through my purchase process. Highly recommend. Had great service so far from start to finish. Keep up good work.

bought this and now the gdc are telling me natura whites whitening services is not approved by them and i cannot be using it other wise they will take me to court they will tell u it is but if you call gdc they will thell you different

I’ve got to say a huge thank you to Cat/Catherine, who I originally spoke to, for helping me take the step into making a great decision. From start to finish the support has been incredible. Everything was explained clearly, delivery was quick, and the quality truly speaks for itself.

I wanted to be absolutely sure my purchase was worth it and that the money was well spent, and I can confidently say the product does exactly what it says it does.

I’m so excited to be working with Naturawhite and would highly recommend them to anyone considering teeth whitening or starting their own business.

My partner attended a teeth whitening appointment on Saturday after paying £49.50 to Naturasmile and a further £49.50 to the practitioner.
On arrival, I was informed that the practitioner was not insured to carry out the treatment, so I was required to perform the entire whitening process myself. I was left unattended for most of the appointment and was not checked on at any point.
There was no proper wash or rinse facility available, and I was required to spit the solution into a bag, which felt unhygienic and uncomfortable.
Despite claims of achieving “up to 16 shades whiter,” there was no visible change in the colour of my teeth following the treatment.
I paid for a professional service but did not receive one, and overall the experience did not reflect what was advertised.

A big shoutout to Katherine for making my new adventure possible! She's amazingly responsive, available around the clock, which gave me tons of confidence. The delivery exceeded expectations, arriving promptly, and the training was top-notch with everything clearly laid out, eliminating the need for hunting down additional tips.

Such bad results. Ruining my clinic reputation with every treatment. Have stopped using them. Catherine is awful to deal with. Absolutely no help

I wanted to add teeth whitening as a service to my barber shop and naturawhite helped me bring this idea to life. My training manager Catherine was wonderful from the first conversation until now even after my training has completed. She’s been a massive help and i would definitely recommend this company.

Naturawhite has been amazing such a great help to get my new business up n running.Cat has been fantastic nothing us ever a problem and always there to help .Anyone looking to start up my advice is jump at the chance to work with Naturawhite.

The training was brilliant! Lots of information and easy to understand.
The quiz at the end was a good way to test my knowledge. Thank you 🙏🏼

Personally I wouldn't recommend. I my original delivery I was missing some items. The Customer service is not the best. I'd have to message several times for a response. In regards to the actual kit, I was sent out USA teeth whitening gels. I was told by the customer service team that the packaging is different and the gel inside is the same. This was not the case as when I compared both gels they looked different. Results vary between clients but overall the results are not the best and get no were near 16 shades whiter. Personally I would leave teeth whitening to the dentist. Or get the at home Whitening kits which pretty much do the same as this machine. Results do not last long for clients which then lead to negative reviews for my business.

Amazing company !
Amazing training throughout !
The kit well that’s absolutely amazing !!!
Do this course !!!
By the products !! Xxxxx

From my very first contact with Natura White I have been so impressed with the efficiency in the customer service from the first call with training manager Catherine through to the online training and after support. She has been amazing! So supportive and helpful and so quick to respond to any question or query. I have felt so reassured by her professional enthusiasm and I can’t thank her enough for a great introduction to the company! Thank you and I’m so excited to start my journey with Natura white!

The training was so straight forward, contained lots of great information. I was able to speak to Catherine if i had any questions or was unsure about any aspects. My kit got delivered very fast and i was able to do and pass my training straight away without waiting about.

In April 2025, I purchased a Naturawhite kit along with online training for £1,500. Within three days of receiving the kit, I raised concerns regarding the quality and effectiveness of the products. The items provided were concerning: the whitening products had no production or expiry dates, and the lamp arrived with rusty screws. I tested the system on four clients and found that the products did not work as advertised.

Throughout this period, I communicated with Catherine from customer services via WhatsApp. She repeatedly assured me that I would receive a response or follow-up, yet no meaningful action was taken. For seven months, I was continuously passed back and forth without resolution. She has been prompted for responses and now ignoring me also.

After this extended delay, Naturawhite have now claimed that I did not respond in a timely manner/comply with their returns, which is untrue. I contacted them immediately after receiving the kit and continued to follow up regularly. I even offered reasonable solutions, including sending the kit back for inspection, receiving further training, being issued a refund, or being provided with guidance to improve the results. None of these offers were acknowledged. Catherine suggested that I speak to an influencer for the company after 5 months of trying to arrange a phone call I asked if I could speak to Naturawhite direct-which also didnt happen.

I have also noted a number of overly positive reviews regarding Naturawhite’s customer service, which, given my experience, appear misleading I suspect false reviews. Additionally, my comments warning others were removed, and I was blocked from engaging with their posts within hours—ironically demonstrating far more views to entice new customers than than their customer care with their current customers. Theyve had ample chances to put this right but continue to ignore me and pass me around which is unfair and makes me question the companys authenticity.

Logistically the ‘self service’ treatment isnt practical.

The certificate can only be insured by their OWN INSURANCE-Catherine was pushy for me to get insured straight away I advised I was going to do some models first.

This entire experience has been unacceptable, unprofessional, and damaging towards my business. The product does not perform as advertised, and the peroxide content appears to be lower than that found in standard over-the-counter products. The products are not FDA approved and have no dates on them and no CE marks. As a business owner, I find it embarrassing to be associated with such poor-quality equipment, ineffective training, and inadequate products and customer service.

Amazing course to go on, easy to understand well explained and the guide was so clear.
The customer service is excellent and answer any questions you have so promptly

Great customer service and support from the minute you contact them. Great product, simple instructions and easy to follow guide with rapid response on any questions. Highly recommend

My purchase arrived promptly. Catherine is amazing when you have any questions, very approachable.
I cant wait to get started.

Biggest waste of money ever sell you the dream untill the product actually doesn’t work takes ages to see results