I’ve ordered from Escentric Molecules for a few years now and I honestly keep coming back for good reason. The website is super easy to use, and I can always find exactly what I want — plus there... See more
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Review summary
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I made a mistake in my order and my discount code did not go through. It made a substantial difference to the cost. Within minutes it had been rectified by Hannah who was delightful. I cannot stres... See more
Company replied
I appreciate the excellent choice of fragrances. Molecule01 is my go to scent and I’ve lost count the amount of times I’ve been stopped and asked what I’m wearing. I particularly like that it being... See more
Company replied
I accidentally ordered the wrong perfume, and I felt awful when I realized my mistake. I reached out to customer service hoping there might be a solution, and I was so lucky to be helped by such a w... See more
Company details
Written by the company
Escentric Molecules celebrates perfumery as the art of chemistry. A cult phenomenon that revolutionalised the world of modern perfumery. Shop unisex fragrances created by Geza Schoen now from the official store.
Contact info
United Kingdom
- support@escentric.com
- www.escentric.com
4.4
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 48 hours
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Best customer service support I have…
Best customer service support I have received, thank you Hannah! Superb ordering experience. Will be a returning customer. Thank you again!
15 April 2026
Unprompted review
Reply from Escentric Molecules
We're thrilled to hear you were pleased with your ordering experience and the service! Thank you for taking the time to leave us a review.
EM
I finally found you!
I understand that the distribution of goods from your country to Slovakia can be complicated, but nevertheless I was very pleasantly surprised and certainly satisfied
24 March 2026
Reply from Escentric Molecules
Many thanks for sharing your experience and we're so pleased it was a positive one!
EM
My daughter was thrilled receive…
My daughter was thrilled to receive this gift from me for her birthday. Thank you!!😊
24 March 2026
Reply from Escentric Molecules
We hope your daughter had a lovely birthday and thanks so much for taking the time to leave a review!
EM
Reply from Escentric Molecules
Thank you so much for taking a moment to share your review!
EM
Get the Discovery package first
Great experience, good communication, product was as described. I love that each fragrance is different depending on your body chemistry
23 March 2026
Reply from Escentric Molecules
We really appreciate you taking the time to leave us a review and thank you for your kind words!
EM
Reply from Escentric Molecules
Thanks so much for taking the time to share your positive comments.
EM
LOVE THIS BRAND
amazing! fast shipping and my favorite signature scent since 2015! Will repurchase.
24 March 2026
Reply from Escentric Molecules
We're delighted to hear it's your favourite!
EM
I ordered samples and half of them were…
I ordered samples and half of them were not working, perfume is not dispensing, extremely disappointing
23 March 2026
Reply from Escentric Molecules
We're really sorry to hear this and our Customer Service team have reached out to help put this right.
EM
I ordered something entered my bank…
I ordered something entered my bank details only to find the confirmation was sent to my niece in the Isle of Wight with her address and bank details. Something very wrong with this company re payment details.
23 March 2026
Reply from Escentric Molecules
We apologise for the concern caused here and will ensure the relevant team look into it further. Our Customer Service team have contacted you to understand some more details.
EM
Incredible scent and company
Incredible scent and company. From ordering to receiving, this really was an absolute treat for myself and my olfactory senses. My order was impeccably packaged and delivered super quickly. I have a little obsession with scent, spanning 50 plus years, never have i encountered such an experience as I have with Escentric Molecules. I first encountered them within a Harrods Beauty Gift with purchase. Instantly, I was intrigued to find out more. The layers to their scent are quite sublime. I purchased Escentric 05 Body lotion and Escentric 05 EDT. Just beautiful. Within my parcel were samples of Molecule 01 + Patchouli (2ml) and Escentric O3 Body lotion (10ml) The Molecule 01 + Patchouli is on my wish list. It gently transports me to balmy Summer evenings, warm,sun bathed skin and delicate, earthy, patchouli filled air. It's absolutely
beautiful. Thank you Escentric Molecules, you have created magical scents. I look forward to building my collection.
23 March 2026
Reply from Escentric Molecules
We're delighted to read such warm words about our fragrances and thank you kindly for taking the time to leave us a review.
EM
Reply from Escentric Molecules
Thank you so much for your review and we're so happy you were pleased with your order.
EM
My partner love's this perfume and I…
My partner love's this perfume and I buy her it twice a year, keep up the quality
19 March 2026
Reply from Escentric Molecules
We certainly will! We really appreciate you taking the time to share your review.
EM
Reply from Escentric Molecules
Many thanks for taking the time to share your warm feedback.
EM
I know the product since years and it…
I know the product since years and it is the best scent which I ever had. First time I bought it directly from EM.
I never before received such a beautiful pack.
If I only could give 6 stars I would do it
19 March 2026
Reply from Escentric Molecules
We're thrilled to hear you love the packaging and our fragrances. Many thanks for taking the time to share your thoughts.
EM
Outstanding customer service
Outstanding customer service. The fragrance I purchased, Molecule 02 is unreal. Overall, happy with my experience and purchase.
16 February 2026
Reply from Escentric Molecules
Thank you so much for the fantastic 5-star review!
We are thrilled to hear that you had a great experience with our customer service team and that you are loving the 'unreal' scent of Molecule 02.
We truly appreciate your support and hope you continue to enjoy your fragrance!
EM
Love molecule 01
Love molecule 01. The simplicity for me is the best part. And the packaging they sent my order in was very tastefully done.
19 February 2026
Reply from Escentric Molecules
Thank you for your wonderful feedback!
We are so glad to hear that you appreciated the care we put into our packaging.
Enjoy your signature scent!
EM
Reply from Escentric Molecules
Thank you for the wonderful review! We always aim to provide a seamless experience from start to finish, so it is brilliant to hear your ordering process was easy, your delivery was prompt, and that you loved the packaging.
We hope you absolutely love your purchase!
EM
Great Parfum
19 February 2026
Reply from Escentric Molecules
Thank you so much for the 5-star rating and kind words!
We hope you are thoroughly enjoying your fragrance.
EM
Great product
18 February 2026
Reply from Escentric Molecules
Thank you for leaving us a 5-star review! We are so pleased to hear that you are enjoying your purchase. Thank you for your support!
EM
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