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Ernest Doe and Sons Ltd, Ulting, CM9 6QH, Maldon, United Kingdom
bought a provence calor gas heater and its beautiful,only been lit half a hour and its red hot in here,would definetly recommend buying one,very quick delivery and kept me in the know as to when it would be delivered,thank you very much
Ordered a pair of Le Chameau wellys on Sunday and they were delivered on Wednesday no fuss and £45 cheaper than anywhere else. Excellent service in the future will certainly check this site before purchasing elsewhere.
Reply from Ernest Doe On Line Country Store
Thank you for your kind review. We’re delighted to hear you were pleased with both the service and the value on your recent order of Le Chameau wellingtons. It’s great to know everything arrived quickly and without fuss. We really appreciate your support and look forward to welcoming you back in the future.
Best regards,
The Ernest Doe Team
What a fantastic service. Placed an order on the 17 December and received on the 19 December. Perfect experience.
Brought a new Holland body warmer.was posted quickly can't fault service would definitely buy from again and have a great selection of products
Really prompt processing of online order with item despatched that day and arriving the day after; impressive.
Although it says in stock it may be at another branch and a delay in getting to dispatch branch as in my case. It should have been dispatched on arrival but I had to chase.
Fantastic all the way through the order and a prompt delivery. Very happy with the bbq cover, Top quality service.
Great product, fast and informative receipt of my order. I will definitely order again.
I found some boots I wanted on the Ernest Doe website at a really good price. I’ve got to be honest, when I read the online reviews, I was nervous about ordering but went ahead anyway. Two days later, the boots have arrived and they’re exactly what I wanted. I had rung the company after placing the order to get an idea of when they would be delivered and the staff that I spoke to couldn’t have been more helpful. They told me they would make sure they would be dispatched promptly and sure enough the following day they were here. Absolutely first class service. I’m so impressed that I’m placing another order today!
Due to a computer error I was overcharged postage on a purchase. I rang ernest doe and Emily in customer services sorted the matter immediately and refunded the overpaid amount. Very happy with my purchase and also with the customer service
I ordered a seasalt waterproof coat. 3 days later received an email just to say my payment was being refunded. I haven't received cash back yet. This seems to be false marketing of goods. Will not use again. Update: no voicemail was left on my phone.
Reply from Ernest Doe On Line Country Store
Thank you for your feedback. We genuinely appreciate your understanding and patience as we address the situation. We're truly sorry to hear about the disappointment you experienced with our service.
Unfortunately, the item you purchased unexpectedly went out of stock during a very brief time window surrounding your order. Our team made every effort to reach out to you and even left a message on the provided contact number to apologise for this inconvenience.
Upon reviewing our records, you placed your order on the 2nd of November, and we promptly processed the refund on the 3rd of November. However, please keep in mind that the timeline for the funds to return to your account, typically 3 - 5 working days, is beyond our control.
Once again, we apologise for the frustration and inconvenience this may have caused you. Your feedback is invaluable to us, and we genuinely hope you will consider giving us another chance in the future. We remain committed to improving our service and ensuring a smoother experience for our valued customers. Thank you for your understanding, and please don't hesitate to reach out if you have any further questions or concerns.
I purchased from Ernest Doe via eBay a branded Miracle Gro feeder however after over 11 months this item was leaking like a sieve.
Despite the warranty nearly being up, Ernest Doe did not hesitate to replace it at no cost to me.
First class service that needs to be recognised hence this review. I do not give 5 star reviews readily.
I would happily buy again from them.
First time I’ve ever ordered from this company. Chose the item which was apparently in stock, paid and then 3 days later received an email to say no stock. Not overly impressed so won’t be using again
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