Commend service rep I spoke with, Gail. Very patient and listened intently and confidently confirming I’ll get the part I need. First order, both parts needed a return Second order, one par... See more
Company replied
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Review summary
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part was available, part was shipped on time, part meets specification when received. Sticker shock, not a part cost, but shipping cost. 2X the part cost. Fine less cost shipping methods unless custom... See more
Company replied
I was skeptical before ordering, but ereplacementparts was the only place I could find the part I needed for an older miter saw. I had never ordered from them before, despite seeing them come up in th... See more
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Talking to a human ! Tammy was pleasant and assembled the order immediately This was after wasting almost an hour with the Sears “virtual assistance” system To say the Sears process... See more
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Company details
Information provided by various external sources
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Contact info
United States
- www.ereplacementparts.com
4.4
Excellent
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Ereplacementparts
Hello,
Thank you for your feedback. We are glad to hear you found the parts you needed and that our website was fast and easy to use. We appreciate you taking the time to share your experience and look forward to serving you again.
Sandra was very helpful in insuring I ordered the correct part.
Sandra was very helpful in insuring I was getting the correct part. She was very patient with me as I am somewhat hard of hearing. Her customer focus was greatly appreciated. Andy Kopelwitz Ocala Florida.
31 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for taking the time to share your experience. We are delighted to hear that Sandra was able to help you find the correct part and that she provided the patience and care you deserved throughout the process. Delivering attentive, customer focused service is very important to us, and we will be sure to share your kind words with Sandra. We truly appreciate your feedback and thank you for choosing us.
Still waiting for order status
I placed an order and paid for 2 day shipping.
2 days later it still hasn't shipped.
There is no customer service.
Automated phone system, can't speak to a human
Where is my part. I expect status and a tracking number.
#28078581
27 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
We sincerely apologize for the frustration this has caused. We understand how disappointing it is to pay for expedited shipping and not receive an update on your order.
Could we please get your order number so we can look into this for you? Once we have it, we will review the status of your order, provide an update, and share tracking information if it has shipped. We appreciate the opportunity to make this right and look forward to assisting you.
Reply from Ereplacementparts
Hello,
Thank you for your great feedback! We are glad to hear that ordering was easy, your parts arrived quickly, and everything was exactly what you needed. We appreciate you choosing us and look forward to helping with your future parts needs.
Abilityto get exactly the correct parts…
Abilityto get exactly the correct parts I needed at a "Fair" price
24 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your feedback. We are so glad you were able to find the exact parts you needed at a fair price. Providing a wide selection of genuine OEM parts at competitive prices is something we work hard to deliver, and we truly appreciate you taking the time to share your experience. We look forward to serving you again!
Dawn was very helpful in answering my…
Dawn was very helpful in answering my questions and leading me in the right direction to achieve a resolution..
31 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your experience. We are so glad to hear that Dawn was able to answer your questions and guide you toward a resolution. We will be sure to share your kind words with her. We appreciate your feedback and thank you for choosing us.
The new part is better than the…
The new part is better than the original version and was simpler to install
25 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your experience! We're thrilled to hear the new part exceeded the original and that the installation was even easier. Feedback like yours is incredibly valuable, and we're glad we could help make your repair a success. We appreciate your support and look forward to serving you again!
Quality Part - Delivered as expected
Looking for a lawnmower part and was directed to their site. Was able to verify the replacement part I needed was correct. Ordered and received it within the time frame given- maybe even a couple days early. Part fit and worked as expected. Nothing fancy, just good reliable part and good service. Easy to search on their site. Pleased with overall process and product.
30 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your experience! We are so glad our site made it easy to find and verify the correct lawn mower part. It's great to hear your order arrived even earlier than expected and that the part fit and worked perfectly. We truly appreciate your kind words about our service and reliability, and we look forward to helping you with any future parts needs!
Item shipped quickly
Item shipped quickly, came on time and fit exactly.
22 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thanks so much for your great feedback! We’re delighted to hear your order shipped quickly, arrived on time, and fit exactly as expected. We truly appreciate you choosing us and look forward to helping you with your future parts needs. Have a wonderful day!
Came overnight just like I wanted
Came overnight just like I wanted. Parts were oem and worked perfect
20 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your great feedback! We are so glad your order arrived overnight just as expected and that the OEM parts fit and worked perfectly. We truly appreciate you taking the time to share your experience, and we look forward to helping with any future parts needs.
The agent was very good 👍
The agent was very good 👍. She was professional besides being very helpful. Great employee!
30 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience. We will be sure to share your feedback with our agent, she will be delighted to know her professionalism and helpfulness made such a great impression. We truly appreciate you taking the time to recognize her efforts, and we look forward to serving you again!
Brittne made the experience workable…
Brittne made the experience workable and pleasant. Although this was a difficult order, she was able to help find a part that would work. I am very pleased with the service I got for this order.
30 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your experience. We are so glad Brittne was able to make a difficult order a workable and pleasant experience. Finding the right part can sometimes be challenging, and it is great to hear that her knowledge and dedication helped get you what you needed. We truly appreciate your kind words and are grateful for the opportunity to assist you. Thank you for choosing us, and we look forward to helping you again in the future.
Brittney was very friendly and helpful…
Brittney was very friendly and helpful been trying for 4 days to order part got it done in 5 minute's
29 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We are so glad Brittney was able to step in and help after you'd been trying to place your order for several days. It's wonderful to hear she got everything taken care of in just a few minutes. We truly appreciate your patience and your kind words, and we will be sure to share your recognition with Brittney. Thank you for choosing us!
Sandra 😇was very helpful and…
Sandra 😇was very helpful and knowledgeable. I enjoyed talking to her and making some small talk. She sent me information I could relay to my customer , but was not pushy on making a sale. I will making a purchase as soon as I get the OK from my customer. 😊😊
Butch maritato. Liberty SC.
28 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We are thrilled to hear that Sandra provided such helpful and knowledgeable service. It is wonderful to know she took the time to answer your questions, share useful information, and make the conversation enjoyable, all while giving you the space to make the best decision for your customer.
We truly appreciate your kind words and look forward to helping you again when you receive the go ahead. Thank you for choosing us, and we hope to work with you again soon!
This was the only place I could find…
This was the only place I could find the filter for my overhead range vent hood. The local stores such as Lowe's, ACE, etc. did not carry the filter. I found the filter replacement number on the overhead vent hood and I was able to locate the filter on Ereplacementparts website. Ordering the filter was easy, the filter was shipped in a reasonable time and it fit.
29 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for taking the time to share your experience! We are so glad you were able to find the exact filter you needed when it was unavailable locally. It is great to hear that our website made it easy to identify the correct replacement part, and that your order arrived in a reasonable time and fit perfectly. We truly appreciate your feedback and look forward to helping you with any future repair projects!
Mary Ellen was an excellent employee…
Mary Ellen was an excellent employee and answered all of our questions and helped us way more than the previous time that I called. This is the best experience I've had with your service.
27 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thanks so much for taking the time to share your feedback. We’re thrilled to hear that Mary Ellen provided such excellent service and took the time to answer all of your questions. It’s especially meaningful to know this was the best experience you've had with our team. We truly appreciate your kind words and will be sure to share your recognition with Mary Ellen. Thank you for choosing us, and we look forward to continuing to provide you with the same level of service in the future.
you always have the parts we need
28 July 2026
Reply from Ereplacementparts
Hello,
Thank you for the great feedback. We are glad to hear you can count on us to have the parts you need. Keeping a wide selection of in stock parts available is a top priority, and it is great to know that makes a difference for your business. We truly appreciate your support and look forward to serving you again.
Mary-Ellen was very helpful with assistance.
Mary-Ellen was very helpful and pleasant. I placed a new order and it was very smooth. Thank you for your time, I am a happy customer.
28 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We are thrilled to hear that Mary-Ellen was able to provide such helpful and pleasant service. It is wonderful to know your new order went smoothly and that we could make the process easy for you. We truly appreciate your kind words and your support. Thank you for choosing us, we look forward to serving you again!
She was pleasant and took care of my…
She was pleasant and took care of my order in a timely fashion.
Now
28 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for your kind feedback. We are so glad to hear that you had a pleasant experience and that your order was handled promptly. We truly appreciate you taking the time to share your experience and look forward to serving you again.
service was tremendous also the parts…
service was tremendous also the parts needed were available. also women who helped me knows parts. thank you have a great day
2 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for your kind words! We are thrilled to hear you had such a great experience and that we had the parts you needed. It is especially rewarding to know our team member was able to provide knowledgeable assistance and help you find the right parts. We truly appreciate you taking the time to share your feedback, and we look forward to helping you again in the future. Have a wonderful day!
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