Commend service rep I spoke with, Gail. Very patient and listened intently and confidently confirming I’ll get the part I need. First order, both parts needed a return Second order, one par... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
part was available, part was shipped on time, part meets specification when received. Sticker shock, not a part cost, but shipping cost. 2X the part cost. Fine less cost shipping methods unless custom... See more
Company replied
I was skeptical before ordering, but ereplacementparts was the only place I could find the part I needed for an older miter saw. I had never ordered from them before, despite seeing them come up in th... See more
Company replied
Talking to a human ! Tammy was pleasant and assembled the order immediately This was after wasting almost an hour with the Sears “virtual assistance” system To say the Sears process... See more
Company replied
Company details
Information provided by various external sources
Need to fix your power tool? We offer power tool parts, accessories, diagrams and repair advice for all major brands to make your tool repairs easy.
Contact info
United States
- www.ereplacementparts.com
4.3
Excellent
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The part fit perfectly and were shipped…
The part fit perfectly and were shipped quickly. I will use them again.
31 July 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the great feedback! We’re glad to hear the parts fit perfectly and arrived quickly. We truly appreciate your business and look forward to helping you again!
Tamara D was very helpful with my…
Tamara D was very helpful with my problem and she took care of it to my satisfaction. Very helpful, well pleased.
13 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your feedback! We’re so glad Tamara D was able to help resolve your issue to your satisfaction. We truly appreciate your kind words and are happy to hear you had such a positive experience with us!
Online order help!…
I was trying to place a order online and it would not go through, I called the number on the website and I got to speak with Dawn, who was very polite and helpful. Dawn was able to complete my order for me which helped me out a lot.
13 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We’re sorry you ran into trouble placing your order online, but we’re so glad Dawn was there to help. It’s great to hear she was polite, helpful, and able to get your order completed. We truly appreciate your business and your kind words about Dawn!
Stephany MacDow saved the day
Stephany MacDow saved the day! She went above and beyond to help me understand what was necessary to get my backpack EGO leaf blower fixed. I really appreciate her understanding, patience and help!
12 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that Stephany was able to help you get everything figured out for your EGO backpack leaf blower. Her patience, understanding, and willingness to go above and beyond are exactly the kind of service we strive to provide. We truly appreciate your kind words and will be sure to share them with Stephany!
Brittine
Brittine, WAS SUPER HELPFUL AND PROVIDED ME WITH THE INFORMATION THAT WAS NEEDED.
13 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your feedback! We’re thrilled to hear that Brittine was super helpful and provided all the information you needed. We truly appreciate you taking the time to recognize her excellent service!
Very helpful and optimistic!
Very helpful and optimistic!
Hope my items are as great as Heather!!
13 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much! We’re thrilled to hear Heather was so helpful and left you feeling optimistic. We hope you love your items just as much as you loved the service she provided!
Great Service Krystin and Kimberly
The representatives Krystin and Kimberly were excellent and provided superior service and went the extra mile for me! I was looking for a bail cable for my Snapper mower which has been very difficult to find and they came through for me! I will be doing business with eReplacementparts again because of your great employees and product availability! Thanks.
Greg Hermes
Victoria, TX
13 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We’re thrilled to hear that Krystin and Kimberly went the extra mile to help you find the hard to locate bail cable for your Snapper mower. We truly appreciate your kind words about their service and our product availability. We look forward to helping you again!
That there is customer service you contact
The quick response and follow-up was superb
10 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the wonderful feedback! We’re so glad our team was able to provide a quick response and great follow up. We truly appreciate you taking the time to share your experience with us!
Great Service.
Great Service.. Had the Parts I Needed. Timely arrival.
10 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the great review! We’re glad we had the parts you needed and that they arrived on time. We appreciate your business and look forward to helping you again!
Easy access
Easy access, to look up a part was nice . No questions. Diagrams very visible.
13 August 2026
Reply from Ereplacementparts
Hello,
Thank you for sharing your feedback! We’re glad to hear that finding the part you needed was easy and that the diagrams were clear and helpful. We appreciate you choosing us and look forward to helping you again!
Great experience
Pleasant to talk to and quick action to fix the issue I had.
13 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the great review! We’re so glad our team was pleasant to work with and able to get your issue resolved quickly. We truly appreciate your feedback and your business!
The agent
The agent, Kyrstin, was very good, and I am happy that the two parts for my old Milwaukee Hole Shooter are still available.
12 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your feedback! We’re so glad Krystin provided you with great service and helped you find the parts you needed for your Milwaukee Hole Shooter. It’s always a win when we can help keep a trusted older tool going. We truly appreciate your business!
Super fast and perfect part and fit
12 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the great review! We’re so glad your part arrived quickly and was the perfect fit. We appreciate your business and look forward to helping you again!
Kimberly was on point
Kimberly was on point. I explained what I needed. She found it. I had trouble logging in was the reason I called Csr service. Glad I did.
12 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We’re so glad Kimberly was able to quickly find exactly what you needed and help turn a login issue into a positive experience. We truly appreciate you reaching out and giving our Customer Service team the opportunity to assist!
WAS TRYING TO ORDER PARTS ONLINE BUT…
WAS TRYING TO ORDER PARTS ONLINE BUT COULDN'T CAUSE I AM IN ALASKA. SO I CALLED AND KRYSTIN WAS VERY HELPFUL IN GETTING THE PARTS I NEED SHIPPED TO OUR FREIGHT FORWARDER IN TACOMA AND WAS ABLE TO BILL THE CARD THAT HAD A BILLING ADDRESS OF ALASKA. VERY HELPFUL AND PLEASANT TO TALK TO HER. WILL BE CALLING AGAIN IF IN NEED.
12 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We’re glad Krystin was able to help get the parts you needed shipped to your freight forwarder and make the ordering process easier. We truly appreciate your kind words about her helpful and pleasant service, and we look forward to helping you again whenever you need us!
Great customer service supplied by Heather
Spoke to Heather about a replacement part. She was knowledgeable and quickly identified the part I needed. But more than that, she was genuinely interested in helping. That is rare in today’s customer service industry. I am grateful for her help.
12 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for sharing your experience! We’re so glad Heather was able to quickly identify the replacement part you needed while providing the genuine, caring service we strive for. We’ll be sure to share your kind words with her. We truly appreciate your feedback!
Ordering / Returns
Part look up and ordering on line are easy and efficient. I had a part get lost in the mail. Tamra D. assisted me with the process to reorder the part, received it in 4 days. A month later my original part order was delivered. Tamra handled the return and I received a total refund. Very professional, friendly and helpful customer service. Thank you.
11 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience! We’re glad to hear ordering was easy and efficient, and that Tamara was able to help get everything sorted out when your original package was delayed. We truly appreciate your kind words about her professional, friendly, and helpful service. Thank you for choosing us!
Reply from Ereplacementparts
Hello,
Thank you for the kind words! We’re glad we could deliver on our promise and provide an honest, reliable experience. We truly appreciate your business!
Tamra was very helpful
Tamra was very helpful
ohh for crying out loud you don’t need my life story to leave a review
11 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you for the feedback! We’re glad Tamara was able to help. And we hear you on the review process, leaving a review should be quick and easy, not feel like you’re writing your autobiography. We appreciate you sticking with it and sharing your experience!
I wanted a refund because the part didn’t fit
I wanted a refund because the part I ordered did not fit my grass trimmer. The person I talked to was Tamra D.
She listened and with no hassle immediately said she would refund my whole amount to my credit card. I was
Expecting maybe 1/2 so was more than pleased to get the whole amount. I would recommend your company to any one
11 August 2026
Unprompted review
Reply from Ereplacementparts
Hello,
Thank you so much for sharing your experience with us! We’re thrilled to hear that Tamara listened to your concerns and made the refund process quick and hassle free. We truly appreciate your recommendation and are grateful you chose us. We hope we can help you again in the future!
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