Equip2clean Reviews

1,941

•

4.3

Cleaning Products Supplier

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Review summary

Created with AI, based on recent reviews

Considering 519 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting their effectiveness and reliability across various items. Many people highlight the speedy and efficient delivery service, with orders often arriving promptly and well-packaged. The customer service is frequently commended for being helpful, supportive, and responsive, ensuring a positive overall experience. However, some customers also noted issues with orders, such as missing parts or items not being delivered as expected. A few other people also felt that certain products experienced breakdowns or arrived with broken components. Additionally, some reviewers were not happy with the customer support when trying to resolve these specific problems.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality and effectiveness of... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and easy ordering... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick and efficient assistance... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Consumers find order experiences to be ambiguous, with many reporting quick and easy ordering processes,... See more

Reviews shaping this summary

Bought a new generator, arrived on time, well packaged, Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should n... See more

Company replied

Hi all who read this I was buzzing to get this purchase I drove to there store to speak with them before I purchased asked questions was told they come with a makita battery. Missled information... See more

Company replied

I bought a machine from Equip2Clean back in January, but had mixed results from it in terms of it’s reliability. I contacted them and they gave me guidance on how to self remedy it. When it... See more

Company replied

I brought a bundle deal few months ago, not a fault with the equipment everything works how it should. If i ever need something & something not working like battery charger they was quick sending out... See more

Company replied

Company details

About Equip2clean

Written by the company

Founded by Eric Paxton, a Merchant Navy Veteran, who left in 1960. Using the skills gained through his service, he manufactured industrial cleaning equipment and started a family-run business.

Equip2clean has built a reputation for providing excellent customer service, competitive pricing, and a wide range of products to meet the needs of any cleaning application.

At Equip2clean we understand the importance of having the tools and equipment to get the job done effectively and efficiently. That's why we offer a comprehensive selection of cleaning equipment and supplies, including pressure washers, vacuums, gutter vacuum systems, sweepers, scrubber dryers, carpet cleaners, and much more.

Whether you're a small business owner, a large industrial facility, or a homeowner looking for the best cleaning solutions, Equip2clean has the expertise, products, and services to meet your needs. Contact us today to find out how we can help you achieve your cleaning goals.

BUSINESS START-UP PACKAGES

PRESSURE WASHERS

GUTTER VACUUM SYSTEMS

CARPET CLEANING MACHINES

WINDOW CLEANING SYSTEMS

FLOOR CARE EQUIPMENT

HOSES & ACCESSORIES

The 1st Choice of Cleaning Pros

Written by the company

Over 50 Years in the Trade!: Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.

Always Happy to Help.

Great Quality Gear at The Best Prices!

12 Months Warranty.

Contact info

Kiam House, L33 7TD, Liverpool, United Kingdom
0151 548 5500
support@equip2clean.co.uk
www.equip2clean.co.uk

4.3

Excellent

2K reviews

5-star

4-star

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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All reviews

(1,941)

468 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May 3, 2026

Very helpful advice on the phone

Very helpful advice on the phone, quick service and delivery. One item not sent but quickly rectified with apology and received next day.

14 April 2026

Reply from Equip2clean

May 7, 2026

Hi Paul,

Thank you for the great review — we really appreciate it. I’m glad to hear the advice, service and delivery were all up to the mark, and that the missing item was sorted quickly for you.

If there’s anything we could have done to turn this into a 5‑star experience, I’d genuinely love to hear it. We’re always looking for ways to improve and your feedback really helps.

Thanks again for choosing us.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

May 2, 2026

Easy ordering and prompt delivery made…

Easy ordering and prompt delivery made my purchase easy. I have not used my new filter yet but prresume it to be as good as the previous one.

20 April 2026

Reply from Equip2clean

May 7, 2026

Hi Paul,

Thank you for the brilliant 5‑star review — really glad to hear the ordering process and delivery were nice and easy for you. I’m pleased we were able to get the missing item sorted quickly as well.

I’m sure the new filter will perform just as well as your previous one once you get the chance to use it, but if you ever need any help or advice, we’re always here.

Thanks again for choosing us.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

May 2, 2026

Very bad service

Very bad service. I bought some things and they didn't arrive on time, and what was missing was sent 3 weeks later. They didn't give any compensation, and communication with the customer service center is terrible.

25 April 2026

Unprompted review

Reply from Equip2clean

May 7, 2026

Hi Alfonso,

I’ve seen your review and I’m really sorry you feel let down — that’s never how we want anyone to experience our service.

I understand the delay with the missing item was frustrating, and I apologise that it took longer than expected to reach you. Before I close this off, can you let me know whether you still need anything from us, or if everything has now arrived and is working as it should? If there’s anything outstanding, I’ll sort it straight away.

Thanks,
Jon Raven
Head of Customer Service
Equip2Clean

May 2, 2026

16 April 2026

Reply from Equip2clean

Apr 27, 2026

Hi Russell,

I’m really sorry for the delay and for the frustration this has caused. We’ve been investigating this with FedEx and, unfortunately, the parcel was delivered to the wrong address — something completely outside of our control.

Stephen has been speaking with you today and has confirmed that FedEx are now correcting the mistake and delivering it today.

Please let us know as soon as it arrives so we can make sure everything is in order for you.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Apr 26, 2026

Great service

7 April 2026

Reply from Equip2clean

Apr 27, 2026

Hi Nick,

Thank you for the great 5‑star review — really glad to hear you were happy with the service.

If you ever need anything else, we’re always here to help.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Apr 26, 2026

I purchased the Equip2Clean backpack…

I purchased the Equip2Clean backpack sprayer for a new job I had taken on. I’d never used a sprayer before, and the price in their sale was excellent. Unfortunately, the delivery was delayed, which pushed my work schedule back thanks royal mail, so I contacted customer service to find out what was happening.

Their support team was outstanding. They checked the tracking and noticed the parcel had been sent to a warehouse in Liverpool even low my address for N.Ireland was on it. As soon as they spotted the issue, they immediately arranged a replacement and assured me they would deal with Royal Mail directly. I had nothing to worry about.

My replacement backpack arrived within two days. Absolutely brilliant service. I can’t recommend this company enough — 5 stars.

16 April 2026

Unprompted review

Reply from Equip2clean

Apr 27, 2026

Hi Paddy,

Thank you so much for the brilliant 5‑star review. I’m really glad the backpack sprayer worked out for your new job, and I appreciate your patience while we got the delivery issue sorted.

I know the delay with Royal Mail pushed your schedule back, so I’m pleased our team were able to step in quickly, spot the routing error, and get a replacement sent straight out to you. Great to hear it arrived within two days and you’re happy with the service.

If you ever need anything else, we’re always here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Apr 26, 2026

Excellent service

Excellent service. Could not fault it at all. Would highly recommend. A++++++

15 April 2026

Reply from Equip2clean

Apr 27, 2026

Hi Ken,

Thank you for the excellent 5‑star review — really appreciate your feedback. Great to hear everything went smoothly and that you’d highly recommend us.

If you ever need anything in the future, we’re always here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Apr 24, 2026

Good product Good service

14 April 2026

Reply from Equip2clean

Apr 27, 2026

Hi Allan,

Thank you for the great 5‑star review. Really pleased to hear you’re happy with both the product and the service.

If you need anything else at all, we’re always here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Apr 24, 2026

Good communication when enquiring about a specific item i needed etc and was delivered in good time 🙋‍♂️

7 April 2026

Reply from Equip2clean

Apr 22, 2026

Hi Stephen — thank you for the 5‑star review. I’m really glad the communication was helpful when you were checking the item you needed, and it’s great to hear everything arrived in good time.

Jon Raven
Head of Customer Service
Equip2Clean

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