Equality Advisory Support Service Reviews 

I spoke to Rory at length, talking through a particularly challenging issue we are facing in our small not-for profit club. He was extremely knowledgeable and was able to help me think through the options open to us and I felt very reassured after the call.

Advisor was helpful. 😊

My experience with the Equality Advisory Support Service was first-class, informing me of my rights and explaining them so I could understand them and take the action needed

Today I felt verry happy about the advice I received form James.
I have previously contacted Equality Advisory Support Service and can not say it was always like today, unfortunately.
Just bare in mind, they do not help you with your issue, they can only give you advice, to help you see your situation more clear.

Used the chat feature, very helpful and informative. Excellent.

This service is highly recommended, they provided me with clear concise information I needed.

Very active

I reported an age discrimination job advert 5 days ago by email. I received a confirmation of receipt on the same day saying unresolved, but nothing more since. It also said the response time should be within 72 hours.
I tried to chase it up with online chat which gave an approx wait time of 2 mins with 2 people before me in the queue. I waited 30 mins for the queue to go down to 1 and then after waiting another 30 mins an onscreen message told me there were no agents available to chat and to try again later!
I suggest the equality advisory service should employ more people and advise longer wait times!

Quick answer and kind advisory services

Really informative, takes the time to fully understand the situation and provide relevant advice. Inform you of legislation and what you need to do to prove their has been an issues. Would highly recommend.

I just contacted ESSA the advicer Deborah is so lovely and very clear she made me feel at ease. I get nervous to express how I feel sometimes so she was fantastic how she handled it Thank you for your understanding.

Really appreciated Debbie's help this morning. At 9am on the button Debbie was armed with all the relevant information to help me with my complicated query.
A heartfelt thank you for the confidence you've given me today to tackle what is needed.

Hi I contacted your service the other day and spoke to rachel . I found the experience very through and explanatory. She went through the law clearly so it was easy to understand and interpret.

I called their advice line for some advice and support. the lady I spoke to was very polite and understanding. As I'm autistic, she took my communication needs into account. She gave me advice, and pointed me to some great resources. I would recommend this service to anyone who is in need of advice regarding discrimination.

Spoke to Jayne over the online chat for quite a while today. She was very good at keeping me updated when she was looking in to my issues and provided me with helpful information to use when I attend my grievance meeting with my employers around failure to make reasonable adjustments. Didnt seem in a rush to get me off the chat and get to the next person as Ive had at other support services.

Initially, I was nervous about reaching out to the Equality Advisory Support Service, but I'm really glad I did. James, my advisor during the live chat, walked me through all the necessary steps. Now, I feel more confident than ever to manage my situation, and I truly appreciate his help!

I appreciate that he took the time to explain the various processes and the necessary actions I need to take. He also provided me with helpful resources so I could approach my situation deliberately, rather than being left to figure things out on my own.

I also liked that there are multiple ways to get in touch, including letters, live chat, phone calls, and even British Sign Language. Their convenient opening hours give me confidence that if I ever need support again, I can reach out here again!

Absolutely fantastic advice by James very informative and has help me understand the act.
When you are dealing with a big company you need all the advice you can get.
thank you James

Excellent, understanding support from Jayne

I spoke with Jayne at the Equality Advisory Support Service today, and I wanted to say how much I appreciated her calm, understanding, and professional approach. Even though my situation was quite complicated and didn’t fall neatly within their remit, she listened patiently, asked the right questions, and pointed me in the right direction for further help.

It’s rare these days to find someone who takes the time to really listen and offer clear, compassionate advice without rushing you. Jayne did exactly that.

Thank you, Jayne — your kindness and professionalism made a stressful situation feel a lot more manageable.

I spoke to Rory today about my employer refusing to make reasonable adjustments for my disability. He listened to all my rambling and was very compassionate. He advised me on the concrete steps I can take to resolve the issue, offering several alternatives and helped me pick one that will work best for my situation. Now I feel much better. I would recommend this service and especially Rory to anyone who is facing any kind of discrimination as they will go above and beyond to help.

Excellent serive really good people