Employing good tradesmen which makes a difference in this day and age!!!! They explained everything they were going to do as they went around the house and carried out the work. When finished they e... See more
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Review summary
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A thorough survey was conducted without any attempt to hard sell the MVHR unit. Envirovent both manufactures and instals the units. We were given a clear estimate of the cost. The price was compet... See more
Company replied
We've had EnviroVent extractor fans installed for a few years now. Taking the cover off one to clean the fan, the plastic lugs that the cover screws go into had cracked, so the cover wouldn't reattach... See more
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Wasn't sure about buying something I hadn't seen; but the company had a good informative website ; so I contacted them for a free survey. Well , surprised to be very quickly phoned by George (Wannel... See more
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Company details
Written by the company
EnviroVent is the UK's leading manufacturer, supplier, and installer of energy efficient and sustainable domestic, commercial and industrial ventilation products. We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould and damp problems. We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health.
Contact info
EnviroVent Ltd, Harrogate West Business Park, Unit 1 Bardner Bank, Killinghall, HG3 2SP, Harrogate, United Kingdom
- 01423 810 810
- complaints@envirovent.com
- www.envirovent.com
4.5
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Engineer arrived earlier than expected…
Engineer arrived earlier than expected and was very helpful
19 March 2026
Reply from EnviroVent
Good morning Helen,
Thank you for your positive feedback we’re so pleased to hear the engineer was helpful and arrived promptly.
The envirovent Customer Care Team.
Worth the hassle
We have now had the vent and bathroom fan installed for two weeks and are happy with them both. Running costs seem to be in line with what we were told.
The actual installation by Envirovent’s own installers was really good. In fact they turned round a process that had become quite fraught, not helped by the salesman’s attitude and local roofers being unwilling to fit the specialist vent we were sent. In fact we were on the point of cancelling and only went ahead because we actually wanted a system.
Payment was not easy. The company we had to pay had a Spanish bank so all the usual payment methods didn’t work. We ended up having to pay over the phone by card, but this itself took five phone calls and two emails to the person at “Envirovent”.
I believe we had been dealing with franchisee rather than Envirovent when buying and paying for the system. And it really was a tale of two parts. Everything handled by the franchisee was unsatisfactory, everything handled by Envirovent was more than satisfactory.
This use of franchisees is not made clear. In fact everything is done to make them look like part of the company and at no point were we told different. Just the opposite, they use Envirovent’s email system and apply all of Envirovent’s award logos to the bottom of their emails.
Would I recommend them. Yes because the system is worth the hassle, but be prepared for the hassle.
16 March 2026
Reply from EnviroVent
Dear Duncan,
Thank you for taking the time to share your experience. We are really pleased to hear that you are happy with the vent and bathroom fan, and that our installation team were able to turn things around and deliver the level of service you expected.
We are sorry that the earlier stages of the process caused frustration, particularly around communication and payment. Your feedback about the franchise setup and clarity around who you were dealing with is extremely valuable, and we will make sure it is passed on so we can improve this part of the customer journey.
We are glad the system itself is performing well for you, and we appreciate your honest recommendation. Thank you again for your review.
The envirovent Customer Care Team.
Reply from EnviroVent
Dear Janet,
Thank you so much for the kind words. I am glad you were pleased with the work.
The envirovent Customer Care Team.
Everything was explained well
Everything was explained well, they turned up on time and did a great job. Also cleaned everything up and left no mess.
13 March 2026
Reply from EnviroVent
Dear Marie,
Thanks for the lovely feedback. We are pleased you were happy with the job and the clean finish. It was a pleasure to help. We appreciate you choosing us.
The envirovent Customer Care Team.
Efficient service
Efficient service. Engineer on time and very well done replacement leabing everything tidy.
12 March 2026
Reply from EnviroVent
Good morning Jan,
Thank you so much for your kind feedback. We’re delighted to hear that the engineer arrived promptly and completed the replacement efficiently leaving everything neat and tidy.
It’s great to know you were happy with the overall service. We really appreciate you taking the time to share your experience.
The envirovent Customer Care Team.
No problems getting a minor fix under the warranty
We've had EnviroVent extractor fans installed for a few years now. Taking the cover off one to clean the fan, the plastic lugs that the cover screws go into had cracked, so the cover wouldn't reattach properly, so given the seven year warranty on our fans, we gave them a call. They came out within a few days, and the engineer replaced the fan cover, and even sorted us out a new remote for the other fan that had got lost. Great service.
10 March 2026
Reply from EnviroVent
Dear Richard,
Thank you for the great review. We are really pleased to hear that our team were able to help quickly and get everything sorted for you. It is great to know your fans are working well again. We appreciate you taking the time to share your experience.
The envirovent Customer Care Team.
Very efficient and good customer…
Very efficient and good customer service also the job was done excellent. Thank you keep the good job.
6 March 2026
Reply from EnviroVent
Dear Trust Chiwundura,
Thank you so much for your kind words. We are really glad to hear you found our service efficient and our customer care excellent. It means a lot to us. We appreciate your support and look forward to continuing to deliver great work for you.
The envirovent Customer Care Team.
Reply from EnviroVent
Dear Mim,
Thank you so much for the 5‑star review!
We are delighted to hear you found our customer service polite and respectful. It means a lot to us. We are always here if you need anything in the future.
The envirovent Customer Care Team.
Friendly and competent service
Friendly and competent service. Never make a mess. All good.
6 March 2026
Reply from EnviroVent
Dear CJ,
Thank you so much for your kind words. It is a pleasure to provide friendly, reliable service, and we are glad to hear everything has been consistently smooth for you. We truly appreciate your support and look forward to helping again in the future.
The envirovent Customer Care Team.
He was polite and he tidied up after him
19 March 2026
Reply from EnviroVent
Dear Mr McQueeney,
Thank you so much for your review. I am really glad to hear you found him polite and that he made sure to tidy up afterwards. We always aim to provide a smooth, respectful service, and it’s great to know that came across. We appreciate you taking the time to share your experience.
The envirovent Customer Care Team
I strongly recommend Envirovent to everyone.
Been using EV fans & whole house units for years in all our investment properties not just this latest installation as it stops condensation & mould dead in its tracks. I recommend EV to everyone.
18 March 2026
Reply from EnviroVent
Dear Laura,
Thank you for your fantastic review. We really appreciate your loyalty and are delighted that our products continue to work so well for your properties. Your recommendation means a lot to us.
The envirovent Customer Care Team.
Great job
The fitting was quick and efficient plus the extractor is effective and quiet.
17 March 2026
Reply from EnviroVent
Dear Ramoneur,
Thank you for your kind feedback! We are really pleased to hear that you found the fitting process quick and efficient, and that the extractor is both effective and quiet. It is great to know it is making a positive difference for you. If you ever need any further assistance, we are always here to help!
The envirovent Customer Care Team.
Reply from EnviroVent
Good morning Peter,
Thank you so much for your feedback. We’re delighted to hear that you found our service professional and friendly, we really appreciate you taking the time to share your experience.
Kind Regards,
The envirovent Customer Care Team.
Reply from EnviroVent
Dear Donna,
Thank you for your kind feedback! We are really pleased to hear that you were happy with the work and that everything was left clean and tidy. It was a pleasure completing the job for you, and we truly appreciate you taking the time to share your experience.
The envirovent Customer Care Team.
Very pleased
Very helpful from start to finish. Excellent communication with office and installed quickly after deciding to purchase.
2 March 2026
Reply from EnviroVent
Dear Marie,
Thank you so much for your kind words! We are really glad to hear you had a smooth experience from start to finish. Our team takes pride in clear communication and efficient installation, so it is great to know that came through. We truly appreciate your support!
The envirovent Customer Care Team.
excellent service from James
James turned up on time and undertook the job expertly and without mess which I thought was an incredible feat given the depth of the concrete wall he needed to drill through. He explained everything clearly to me and was very friendly. I would have awarded 6 stars if it was available!
16 March 2026
Reply from EnviroVent
Dear Tina,
Thank you so much for your incredibly kind review! I am really glad you were happy with the work and that everything met your expectations. Drilling through that wall was definitely a challenge, so I appreciate you noticing the effort to keep things clean and tidy.
It was a pleasure working with you, and I am always happy to explain things along the way. Thanks again for your support—and I will take those 6 stars as a huge compliment!
The envirovent Customer Care Team.
Scott turned up on time and fixed the…
Scott turned up on time and fixed the problem very quickly.
11 March 2026
Reply from EnviroVent
Hello Isabel. Thank you for your review in regards to the experience you have received. Great feedback for our engineer and we are happy to hear everything was corrected swiftly and working as intended.
Many thanks, The envirovent team.
First class job
Operative turned up on time. Everything was explained beforehand and they even tidied up afterwards. First class job.
11 March 2026
Reply from EnviroVent
Hello. As a company we pride ourselves in the service we provide to all customers and your review shows a reflection of the dedication our team uphold. Thank you for taking the time to leave your kind comments!
The envirovent team.
Great product
Great product. We had a PI ventilation system installed, after very cold winter has resolved our condensation problem completely.
Surveyors and installation team very prompt and efficient. Time between initial survey and completion of install less than 3 weeks.
27 October 2025
Unprompted review
Reply from EnviroVent
Hello Al. Your feedback is valuable to us and because your air matters, we are delighted to hear the PIV system has made a difference within your property. We work hard to fulfil customer requests and installations as soon as possible within peak times and provide a high quality service with our knowledgeable team.
Many thanks, The envirovent team.
A good and Reliable job was carried out…
A good and Reliable job was carried out for which we are very pleased with.
10 March 2026
Reply from EnviroVent
Dear Mr Paul Gosling,
Thank you for your kind review. We are glad you are pleased with the job and really appreciate your feedback.
The envirovent Customer Care Team.
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