The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
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Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank y... See more
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Simple to book, affordable and efficiently done. It would have been 5 stars had the person visiting explained at the start what they were going to be doing and how some of the measurements were record... See more
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The EPC assessor contacted me directly within minutes with suggested appointment time, which I could confirm or change. Survey took about 15 minutes and was posted on the GOV.UK website the same day.... See more
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Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.4
Excellent
28K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found our service very efficient and professional. We really appreciate you taking the time to share your feedback with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found the process easy and quick. We really appreciate you taking the time to share your feedback with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Prefer not to answer this.
31 July 2026
Reply from energyperformancecertificates.co.uk
Hello Mr Hoare,
I’m really sorry to see that you’ve left us a 1-star review, and I’m genuinely disappointed that we haven’t provided you with the experience we would hope for.
We’ve emailed you directly so that we can understand what has happened and look into this properly for you.
We’d really appreciate the opportunity to hear more about your experience and, wherever possible, put things right. We’re always happy to investigate any concerns raised and do everything we can to rectify them.
I’m so sorry again that you’ve been left feeling unhappy with our service, and I hope we can speak with you directly and have the opportunity to turn this experience around.
Kind regards,
Hayley
Customer Service Manager
Fast efficient service
31 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you received a fast and efficient service from us. We really appreciate you taking the time to share your feedback!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found our team friendly, helpful and knowledgeable. It’s wonderful to know you felt well supported throughout your experience with us.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass your lovely comments on to the team!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Poor assessor but fantastic customer service
Unfortunately the assessor who came to do our EPC did not look at our gas and electric meters he was in and out of our property within 10 minutes, resulting in an incorrect report. After several calls and emails including photos of the meters the report was amended to show we had a smart electric meter, it took further calls and emails before the report was amended again showing both meters were smart meters. The customer service ladies were fantastic but I would recommend that the assessor should receive further training
28 July 2026
Reply from energyperformancecertificates.co.uk
Hello Jo,
I’m so sorry for the experience you had with your EPC assessment and, in particular, that the report was initially completed with incorrect information regarding your meters.
I completely understand your frustration, especially having to make several calls and send multiple emails and photographs before the report was finally amended correctly. You should not have had to spend your time chasing us repeatedly to get your report corrected, and I’m genuinely sorry for the inconvenience and frustration this caused.
We take the quality and accuracy of our assessments extremely seriously, and we will absolutely take your feedback regarding the assessor’s training on board. Your comments have been noted and will be addressed internally to help ensure this does not happen again.
I’m also really pleased to hear that our customer service team were fantastic in helping you get this resolved. I’ll be sure to pass your kind comments on to the team, as it genuinely means a lot to us.
Once again, I’m so sorry that your experience fell short of the standard we aim to provide. Thank you for taking the time to provide such detailed feedback — it’s incredibly valuable to us and gives us the opportunity to improve.
Kind regards,
Hayley
Customer Service Manager
Booking easy but your boast about…
Booking easy but your boast about getting back to me rapidly after payment with an appointment in a few days - unrealistic.
Not easy to go through rigmarole of setting up account so that I can read the EPC, especially as your OTP went to junk.
Agent who came very efficient and polite.
29 July 2026
Reply from energyperformancecertificates.co.uk
Thank you for taking the time to leave us your feedback. We’re pleased to hear that you found the booking process easy and that the assessor who attended was efficient and polite.
That said, I’m really sorry that the rest of your experience didn’t meet the standard we aim for. We appreciate your honest feedback regarding the appointment timeframe and the difficulties you experienced setting up your account and receiving the OTP. We completely understand how frustrating it is when something that should be straightforward becomes a bit of a rigmarole.
We’ll certainly take your comments on board, as we want the whole process — from booking through to accessing your EPC — to be as simple and seamless as possible.
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for your feedback, and we hope we can provide you with an even better experience in the future!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely 4-star review! 😊
We’re really pleased to hear that the assessor was friendly and quick, and that you had a positive experience with us. We really appreciate you taking the time to leave your feedback.
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found our heat loss calculations service fast and efficient. We really appreciate you taking the time to share your feedback with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely 4-star review! 😊
We’re really pleased to hear that your audit was carried out quickly and efficiently. We really appreciate you taking the time to share your feedback with us.
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Swift response and very easy to deal…
Swift response and very easy to deal with. They did everything they promised.
30 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you received a swift response and found us very easy to deal with. It’s fantastic to know that we delivered on our promises and provided the service you were expecting.
We really appreciate you taking the time to share your experience with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Thank you for carrying out the EPC…
Thank you for carrying out the EPC assessment so promptly.
30 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that your EPC assessment was carried out so promptly. We really appreciate you taking the time to share your feedback with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
The remedial work was shoddy at best i…
The remedial work was shoddy at best i could have done a better job. Now I will have to.
30 July 2026
Reply from energyperformancecertificates.co.uk
Hi Neil,
I’m really sorry to see that you’ve been left unhappy with the service you received from us. Please accept my sincerest apologies for the experience you’ve had.
We completely understand how disappointing it is when a service doesn’t go as expected, and we genuinely want the opportunity to understand what has happened and see how we can put things right for you.
We’ve emailed you directly so that we can look into this further, gather all the details and liaise directly with the electrician involved to get to the bottom of your concerns.
I’m so sorry again, Neil. We really do value your feedback, and we’d be grateful for the opportunity to investigate this properly and hopefully turn your experience around.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found our service very quick and well priced. We really appreciate you taking the time to share your feedback with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found our communication good, the service prompt and the whole process easy to organise. We really appreciate you taking the time to share your experience with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Great service and very quick process…
Great service and very quick process and very professional
30 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you received great service and found the process quick and professional. It’s wonderful to know that everything went smoothly for you.
We really appreciate you taking the time to share your feedback with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Wrong square meterage on certificate
Wrong square meterage on certificate
Poor communication
Still waiting for correction to be made on certificate
29 July 2026
Reply from energyperformancecertificates.co.uk
Dear Penny,
Firstly, I would like to sincerely apologise for the experience you have had with us. I completely understand how frustrating it must be to receive a certificate with the incorrect square meterage, experience poor communication, and then have to wait for the amendment to be completed.
I have personally emailed you directly and have also contacted the field worker who carried out the assessment so we can have the necessary amendments made as quickly as possible. Please rest assured that I am now overseeing this matter to ensure it is resolved without any further unnecessary delay.
We are genuinely sorry that we have fallen below the level of service we strive to provide, and I appreciate your patience whilst we work to put this right.
If there is anything further you need in the meantime, please do not hesitate to reply to my email and I will be more than happy to assist.
Once again, please accept my sincere apologies, and thank you for giving us the opportunity to resolve this for you.
Kind regards,
Hayley Seymour
Customer Service Manager
You can get the cert on the Gov sight if the app is not working once completed
The app is still saying processing but managed to get my certificate from the Gov sight.
29 July 2026
Reply from energyperformancecertificates.co.uk
Dear John,
Firstly, I would like to sincerely apologise for the frustration and disappointment caused. I completely understand how concerning it must have been to feel that you had paid for a service and had not received your certificate.
I have looked into this for you and can confirm that the certificate was completed and sent over on 29th July. However, I am very sorry that this did not reach you as expected and appreciate the inconvenience this has caused.
To ensure this is resolved, I have personally emailed the certificate directly to you again today so you now have a copy. Please check your inbox, and also your junk/spam folder just in case it has been filtered.
We are genuinely sorry for the communication issue and for the experience you have received. This is not the level of service we aim to provide, and I appreciate you bringing this to our attention so we could look into it and put this right.
If you have any issues accessing the certificate or require any further assistance, please do not hesitate to get back in touch and I will be more than happy to help.
Kind regards,
Hayley
Customer Service Manager
Still waiting for report 9 days after…
Still waiting for report 9 days after visit. I was informed by the assessor that the report would be available the next day
21 July 2026
Unprompted review
Reply from energyperformancecertificates.co.uk
Hi Mr Bhatti,
I’m so sorry that you’re still waiting for your report 9 days after the assessment. I completely understand how frustrating this must be, especially as you were advised by the assessor that it would be available the following day.
This is certainly not the level of service we aim to provide, and I sincerely apologise for the delay and the inconvenience this has caused you. We should have ensured your report was completed and made available within the timeframe you were given.
We have emailed you directly so that we can look into this for you as a priority and get this resolved as quickly as possible.
Once again, I’m genuinely sorry for the frustration and inconvenience caused, and we really appreciate your patience while we work to put this right.
Kind regards,
Hayley
Customer Service Manager
Reasonably priced
Reasonably priced, sorted quickly and the assessment didn't take too long.
28 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us your feedback.
We are really pleased to hear that you found our service reasonably priced, efficient, and that the assessment was completed quickly and smoothly.
We always aim to provide a straightforward and hassle-free experience for our customers, so it is great to hear that everything went well.
Thank you again for choosing us and for sharing your experience. We really appreciate your support.
Kind regards,
Hayley
Customer Service Manager
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