The EPC technician (Luke) who surveyed our property, firstly was on time, polite, considerate and he took time to explain how the system worked based on the efficiency ratings of all areas, from boile... See more
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Propcert EPC Assessors are very Punctual to their schedule & every detail clear with advices for improvement if any needed. I really appreciate their sincere & Prompt actions to their tasks . Thank y... See more
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Simple to book, affordable and efficiently done. It would have been 5 stars had the person visiting explained at the start what they were going to be doing and how some of the measurements were record... See more
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The EPC assessor contacted me directly within minutes with suggested appointment time, which I could confirm or change. Survey took about 15 minutes and was posted on the GOV.UK website the same day.... See more
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Company details
About energyperformancecertificates.co.uk
Written by the company
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Contact info
182a High Street, BR3 1EW, Beckenham, United Kingdom
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4.4
Excellent
28K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found our service prompt and courteous, and that everything was very satisfactory. We really appreciate you taking the time to share your feedback with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Electrician carried out inspection and…
Electrician carried out inspection and advised a couple of points that I had to have rectified...I was quoted just shy of £1200 for them to carry out the work...and they would then issue a certificate...I obtained 2 more quotes of less than half of what they wanted..I asked if they would view the work and then issue certificate within the 20 days time frame where they wanted the full price of inspection again just to check the remedial work had been done..Will never use them again and be very weary of their rip off prices
14 July 2026
Reply from energyperformancecertificates.co.uk
Hello MR D,
Thank you very much for taking the time to leave your feedback, and I’m genuinely sorry to hear about the experience you have had with us.
I completely appreciate how frustrating and disappointing this must have been, particularly when you have been presented with a quotation for the remedial works that you feel was significantly higher than the other quotes you subsequently obtained. I can absolutely understand why this would leave you feeling unhappy and questioning the value of the service you received.
I’m going to email you directly so that I can obtain the relevant details and personally look into this for you. I’d really like the opportunity to understand what happened from your perspective and see whether there is anything we can do to address your concerns and improve the situation.
Please accept my sincere apologies for the frustration, inconvenience and disappointment this experience has caused. We genuinely value our customers and take feedback like this very seriously, particularly where someone has felt that the service or pricing provided has not been fair or reasonable.
Thank you again for bringing this to our attention and, importantly, for giving us the opportunity to investigate it properly.
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found the assessment thorough and that your report came through quickly. We really appreciate you taking the time to share your experience with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Good job
Simple to book, affordable and efficiently done. It would have been 5 stars had the person visiting explained at the start what they were going to be doing and how some of the measurements were recorded. Having said that, I would strongly recommend the service. We received our report the very same day of the assessment.
23 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely 4-star review! 😊
We’re really pleased to hear that you found the service simple to book, affordable and efficiently carried out, and it’s fantastic to know that you received your report on the very same day as your assessment.
We really appreciate your constructive feedback regarding the assessor explaining the process and measurements at the beginning of the visit. We’ll certainly take this on board, as we want our customers to feel fully informed and comfortable throughout the assessment.
Thank you also for recommending our service — it genuinely means a lot to us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Kind regards,
Hayley
Customer Service Manager
Good service
27 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely 4-star review! 😊
We’re really pleased to hear that you received good service from us. We really appreciate you taking the time to share your feedback and support our team!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Extremely straight forward from…
Extremely straight forward from booking, representative arriving on time and completion of certificate
27 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that everything was extremely straightforward, from booking through to the representative arriving on time and completing your certificate.
We really appreciate you taking the time to share your experience with us, and we’re so pleased everything went smoothly from start to finish!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
very polite easy information
3 August 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found our team very polite and that the information provided was clear and easy to understand. We really appreciate you taking the time to share your feedback with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
The engineer that came was outstanding…
The engineer that came was outstanding he even helped the tenant unblock the toilet even tho he had a busy schedule
31 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear that the engineer was outstanding and went above and beyond to help the tenant, even with a busy schedule. That level of care and willingness to help is exactly what we love to hear!
We’ll be sure to pass your lovely feedback on to the engineer — it will mean a lot to them. Thank you so much for taking the time to share your experience and for your kind recommendation!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Quick response.
26 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We’re delighted to hear you were happy with the quick response and efficient service. We really appreciate you taking the time to leave us your feedback!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Very professional
Very professional, courteous,polite and efficient......highly recommend 🌟 🌟🌟🌟🌟
2 August 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 🌟
We’re absolutely delighted to hear that you found our service professional, courteous, polite and efficient. It’s wonderful to know you would highly recommend us too!
Thank you so much for taking the time to share your lovely feedback — it really is appreciated by the whole team.
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We’re delighted to hear you found our service great and really efficient. We truly appreciate you taking the time to share your feedback with us!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
A Great Service.
A great, professional service was received for our ECP certificate. He also kept us informed of everything he had to do & where he had to go within the house. Same day result too which was very helpful.
1 August 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We’re delighted to hear you received a great and professional service and that the assessor kept you informed throughout the assessment. It’s wonderful to know that receiving the result on the same day was particularly helpful too.
We really appreciate you taking the time to share your experience and your kind feedback!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Extremely knowledgeable assessor who…
Extremely knowledgeable assessor who outline how the scoring works, its limitations, and next steps in terms of identifying improvements which would make sense for our property
2 August 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you found the assessor extremely knowledgeable and that they took the time to clearly explain how the scoring works, its limitations, and the improvements that could make sense for your property.
It’s brilliant to know you found the assessment informative and useful. We really appreciate you taking the time to share such lovely feedback!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
I previously left a one star review due…
I previously left a one star review due to the appointment being cancelled 3 times at really short notice. However everyone on the customer services side and especially Hayley, have been very helpful in rectifying this. I previously had very good experience with the company. Customer services and everyone I have spoken with at the company were very helpful.
3 August 2026
Unprompted review
Reply from energyperformancecertificates.co.uk
Hello,
Thank you so much for taking the time to update your review — we really appreciate it!
I’m genuinely so pleased that we were able to turn things around for you and get everything resolved. I’m especially grateful for your kind words about our Customer Service team and for mentioning me personally. It really means a lot, and I’m so happy I could help get things back on track for you.
We’re sorry again for the inconvenience caused by the cancelled appointments, but it’s fantastic to hear that your previous positive experience with us has been restored. Your patience and understanding throughout the process are hugely appreciated.
Thank you again for giving us the opportunity to put things right and for taking the time to share such lovely feedback. It really does mean a lot to the whole team!
If there is anything else we can do, please email info@propcert.co.uk.
Best wishes,
Hayley
Customer Service Manager
Quick and easy ordering process EPC was…
Quick and easy ordering process EPC was completed within a week of the order
30 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found the ordering process quick and easy, and that your EPC was completed within a week of placing your order.
We really appreciate you taking the time to share your experience with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
The person on the phone was very…
The person on the phone was very patient and knowledgeable about possible scenarios. She was able to help me see the path ahead regards to the law changing.
29 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your lovely 4-star review and for taking the time to share your experience! 😊
We’re really pleased to hear that our team member was patient, knowledgeable and able to help you understand the possible scenarios and upcoming changes to the law. It’s fantastic to know that you felt supported and had a clearer idea of the path ahead.
We really appreciate your feedback and will be sure to pass your kind comments on to the team member involved.
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us, and we hope to have the opportunity to assist you again in the future!
Kind regards,
Hayley
Customer Service Manager
Great experience getting an EPC
Great value, communication was very good and friendly assessor arrived bang on time after calling me to give an ETA. EPC was ready within good time.
30 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found our service great value and that the communication throughout was friendly and helpful. It’s also fantastic to hear that the assessor arrived bang on time, gave you an ETA beforehand, and that your EPC was ready promptly.
We really appreciate you taking the time to share such lovely feedback with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Great experience
Great communications from the off from the team, and Neil who came to do the survey. Very professional too. Thank you.
30 July 2026
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you received great communication from the team from the very beginning, and that Neil provided a professional service when carrying out your survey. We’ll be sure to pass your lovely feedback on to Neil and the team.
It’s always wonderful to hear when our customers have had such a positive experience, so thank you for taking the time to share your feedback with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found our service very efficient and professional. We really appreciate you taking the time to share your feedback with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
Reply from energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! 😊
We’re delighted to hear that you found the process easy and quick. We really appreciate you taking the time to share your feedback with us!
If there is anything else we can do to help, please don’t hesitate to email us at info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us!
Kind regards,
Hayley
Customer Service Manager
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