I requested a withdrawal over two weeks ago. It took over a week to verify my account and now my withdrawal is pending for 7 days. Customer support keep lying saying there is a ‘technical fault... See more
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See what reviewers are saying
I strongly advise everyone to avoid Energy Casino. I requested my first withdrawal on December 23rd, and I didn't receive my money until January 13th. During this time, I had to submit the same doc... See more
Do not fall for this awful casino site, promotion gives you 50 free spins no wagering upon £10 deposit, but your winnings can not be withdrawn without wagering £10 you deposit, unless you pay 3% fee... See more
Company replied
If you looking casino who you can trust you Need to registred by EnergyCasino Im Already 2 years play on them website and I must say they care for you witch evrything of course dont forgot to play res... See more
Company replied
Company details
Information provided by various external sources
Established in 2013, we’re one of the world’s fastest growing online casinos, driven by a passion to offer the best entertainment product and service on the market. From our Maltese base, within the borders of the European Union, we are providing one of the safest and most reliable iGaming entertainment for players who expect more. The EnergyCasino site is available in: English, German, Russian, Polish, Hungarian, Norwegian, Swedish, Finnish, Serbian, Turkish and Vietnamese. We also accept one of the widest range of payment services and are focused on a fast payouts in a case of withdrawal. Our professional multi-lingual Customer Support Team is available 7 days a week to support you and can be contacted by phone, email and LiveChat. At EnergyCasino we pride ourselves on being honest and transparent.
Contact info
Suite 109, Sir William Reid Street, GRZ1033, Gzira, Malta
- +356 9994 5112
- support@energycasino.com
- www.energycasino.com
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great collection of providers and…
Great collection of providers and slots,nice design,easy to search games.

Reply from EnergyCasino
This is one of the best casinos
This is one of the best casinos. Fast deposit and withdrawals. Lot of provider and lot of games. I love it.

Reply from EnergyCasino
Excellent and honest casino
I have been playing at Energy Casino for almost a year and I have not had one problem with them at all. Withdrawals are lightning fast and without hassle, verification smooth and quick, and lots of fun games with great customer service. Refreshing to play at an honest casino where customers are valued.

Reply from EnergyCasino
Some things right, but most things wrong
Excellent variety of Games, but the withdrawal and identification policy needs work, and is concerning.
First red flag was that they don't let you upload your identification straight away - you have to wait for them to ask for it. I play on many Casinos and waiting for ID verification is a pet hate, so i normally upload all the documents the moment i sign up, so that i can be verified to the max and if i am lucky enough to win i dont have to worry about it getting in the way and taking ages. On energy yesterday i had a small win - and went to withdraw it, only to hit the fully expected verification requirements, which then took several hours to approve. I then submitted the withdrawal request, and after several hours or no email i checked and discovered the Max 1 withdrawal a week, and 72 hour hold policy. Not good. I normally receive my withdrawals within a few hours plus or minus bank times which puts them well outside the norm. So i think i will wait for my winnings to arrive, and close my account, and would suggest to anyone reading this to look elsewhere - there are far more flexible and accommodating casinos, and i personally, will be sticking to those.

Reply from EnergyCasino
dont dont dont , dont even sign up here
oh my god , be careful people , like the below review they scammed me exactly same .
do not trust all reviews here . they scammed many people .
they take your money all good . but they never let you to withdraw . NO MATTER YOU HAVE FULLY VERIFIED Account , no matter you only deposit cash and you dont use bonus , no matter you contact them and they confirm everything is 100% ok ....
when you click on withdrawal even 100 -even£ 500 they will find a excuse on their terms and condition and they steal your money .
they simply reject withdrawal close your account .
THATS NOT IT , then you start receiving plenty of calls from india , africa (you can tell by accent of callers) to sell you things to fix your computers...!!
PLEASE THE ONLY WAY TO STOP SCAMMERS LIKE ENERGY CASINO IS TO SPREAD WORDS to let our friends know about them .
i play in many casinos it was years i didnt hear reject withdrawals .... energy casino is one of few that still play dirty .
they are one the cheapest nastiest scammers i ever bump into since 10 years
i alwasy play cash , i never deposit unless i contact casino UPFRONT few times to make sure everything is correct , all documenst all terms and conditions .
well 5 years ago yes there were some scam casinos out there but since couple of years ago i never seen or heard any casino bring old excuses to not pay your money as long as you have verified account and play cash .
but these cheap rubbers ENERGY RIP CASINO have no shame , they even break their own word their own confirmation , i am wondering how uk gambling commision doesnt stop scammers like energy casino to be active . !!!!
do not go anywhere near energy casinos . there are plenty of decent casinos out there pay your winnings in 2 hours no excuses no rip off no made up ridiculous terms and conditions copy paste and close account and share your details all over internet .

Reply from EnergyCasino
people do not trust these positive reviews
people do not trust these reviews these are the most filthiest scammers you wud ever find .
i keep depositing ONLY CASH loose no problem .
FORVERY TIME I DID WITHDRAWAL of 200 not 20000 .
guess what i received an email from these cheap filthy beggers that because you have 2 account we can not pay your winnings ENJOY PLAYING !!!!!!!!!!!!
this is whilst AS I HEARD AND I WAS SUSPICIOUS ABOUT THEEM I ALREADY CONTACTED THEM 2 MONTH AGO i already were on the phone with one of these filthy disgusting CHEAP burgulars for about an hour and i asked them : 1. IF THERE IS A ANY ACCOUNT I REGISTERED 10 YEARS AGO ,IF THERE IS ANY LACK OF DOCUMENTS , IF THER IS ANYTHING WHICH BREAK YO0UR TERMS AND CONDITION i am here today to sort it and fully verify my account . an hour on the line sent all documents and the guy SAID YOU HAVE OTHER ACCOUNT WHICH YOU NEVER USED so WE CLOSE IT TODAY so YOU WONT FACE ANY ISSUE in future.
so 2month ago i did what no other player even do . i contacted them myself i asked them to check everything BEFORE I START KEEP DEPOSITING ...and they confirmed your account IS FULLY VERIFIED NO ANY OTHER ISSUE YOUWCAN WITHDRAW FREELY IF YOUWIN ...
I am playing in many online casinos iu never seen or heard such cheap hungry disgusting rubbers and their scam system . stay away people

Reply from EnergyCasino
Underrated casino
My experience with this casino is extremely good and have had no inconveniences withdrawing my money, although I want to share sometimes it takes 2/3 days for my payout to land in my bank account.

Reply from EnergyCasino
I am happy here
I am happy here. I just come for the slot bonuses. Just since I constantly keep mentioning to other casinos please speed up your withdrawals, I know you can do better. Make it instant

Reply from EnergyCasino
Fair casino
Fair casino. Good selection of games. Slots don’t payout the best from my perspective but I assume they will at some point for me or other players. Withdrawals take average time compared to other casinos mine being 3 days. I don’t receive any notification in my emails with pending withdrawals for some reason. Also the fee after 1 withdrawal in a week is wrong and shouldnt be a thing but I guess you could get around it with patience. Overall 7/10 comparing it to other casinos

Reply from EnergyCasino
Can’t Complain at all
Very impressed to be honest, made a new account, And as always I am very skeptical with online Casinos that are not high-street or the other major players. I won £900 within a few days, and withdrew to bank account via bank transfer. I expected the withdrawal to be pending for a day or so before they requested everything from me, but literally within 12 hours of clicking withdraw the money was in my bank! No documents requested, no long pending, almost instant bank transfer, highly recommend, good variety of games i enjoy.

Reply from EnergyCasino
Mixed bag
Mixed bag but good overall. The positives are: good range of games, good responsive customer service, quick turnaround on verification process and clear timeframes on withdrawals. The negatives are: immediately setting a monthly deposit limit on me (not a fan of casinos doing this) when I have already set my own limits, and only allowing one withdrawal per week and then charging a fee for any other withdrawals in same week (who else does this?!).

Reply from EnergyCasino
Read the bad reviews before joining…
Read the bad reviews before joining this con. They are all the basically the same. Casino doesn’t pay. And same thing happened to me. Took the welcome bonus ($200 for $150 deposit). Actually won. $3000. Great. So I check the wager requirement, i know it’s usually a lot, was approx $10000, so I started grinding at it, buying bonus’s to speed it up. Got there and when requirement was meet actually had a bank of $6000. Great! Happy! Tried to withdraw $4000. Next day get a response saying “Sorry, betting didn’t meet requirements for the bonus, not only that we’re taking all your winnings and putting your account back to $150.” If that’s not a scam, I don’t know what is. If I wasn’t meeting wager requirement, why was wager requirement going down as I played?... And even if it didn’t, how does it justify taking all the winnings. They should have reset the requirement. It’s a scam people. A lot of bad reviews I wish I read. And I’d bet the good reviews are fake. Avoid it!
scam
i put 25 euro . i requested 250 euro withdrawal and they just delete it put back 25 euro . this is the worse website ever played .

Reply from EnergyCasino
Energy Casino rating
Energy Casino is one of the best, most advanced casinos. They are game centric, fair and their bonuses and VIP program are unbeatable. Responsible gambling is important to them. Their customer service is fast and helpful. Keep it up!!
Üdv: jaaazsika (VIP member)

Reply from EnergyCasino
As a new user I tried the welcome bonus…
As a new user I tried the welcome bonus (get 150 percent bonus funds to match your deposit). I found it extremely misleading and unethical.
You can only play the funds on slot games (I never play slots, the odds are horrible). And there is so many restrictions and unfair fine print that there is absolutely no way to end up ahead.
I ended up losing a 100$, there is no way that the promotion was presented to me in a fair and ethical manner. It was predatory and just a money grab. I'm going to be glad when the pandemic is over, and I can just play with real people. Instead of a computer system that is just designed to take advantage of people.
I tried to talk to customer service, they gave me advice that was not in my best interest. Making everything worse. This online casino, is just a scam.

Reply from EnergyCasino
I really need help here
I really need help here. Recently joined deposited a total of £3000 and won £3341. A profit of £341 I have since verified all documents taking 72 hours. Now numerous emails coming back and forth saying please retry withdrawal due to tech issues and my account t has been suspended I can no longer log in..can someone help here? A
It says below you have processed my withdrawal but I have had no confirmation on this I have since attached payslips
I have since been on live chat and Sophie from energycasino has been amazing, she has managed to sort out my withdrawal concerns and it was manually processed by payments team so now just awaiting for it to reach my account. No confirmation email has been sent regarding this but I’ll just wait now..she has definitely eased any concerns I had.

Reply from EnergyCasino
HONEST OPINION FROM A VERY BAD EXPIRIENCE !
I wish i had checked the rewievs in here before i was register on This casino !
I have opened an account i had to wait 3 days to verify my identity , and when they verify-d my account i made my first deposit , GUESS WHAT THEY BLOCKED IT AGAIN !
And i had to wait another 2 days to start to play .
At that point i was like ,be honest they have to be sure my age everithing is ok ...
BUT when i start playing , my favorite game Who wants to be a millionaire Megaways , i was shocked how unfair and unbalanced this website is !
Let me start with that i had to deposit and LOOSE 350£ to have my first bonus game , that is insane . And guess what it paid 8£ on a 1 £ bet
Than i had my second bonus game another 100£ gone and that is paid . Hang on there on a 1£ bet 0.13 £
That is after loosing 450£
At present i have lost 595£ With not a single chance to get any little win . Or try to cash out , i cant even dream about it .
Anyway , they just ruined my expirience , with my favorite slot .
They definetley not a CASINO who likes to keep their customers .
There is FAR better websites out there where u can actually WIN / LOOSE but most importantly enjoy playing . On ENERGY CASINO , in my expirience u can LOOSE but not win !
Kind Regards , a very dissapointed custoner !

Reply from EnergyCasino
I was given wager free spins I won £50…
I was given wager free spins I won £50 then they cancelled my account for no reason and said they will only give my £10 deposit back! Worst casino ever!

Reply from EnergyCasino
Hate this casino
Hate this casino
I opened an account and in beginning everything was fine and approved all of my documents but after few months they send me to send them prove for SOURCE OF MY MONEY!!!!!!! What the helllll!!!!!thanks god I didn't have any fund in my account and I wrote them is not your business where is my source of money...I think this is private question
I playing to other casino sites and never happen for me these b...hit questions
But if you want I will say size of my dick???interested ENERGYFAKE

Reply from EnergyCasino
Just joined energy casino and really…
Just joined energy casino and really enjoyed playing was lucky to have a win i withdrew part and played the rest ,winnings was in my bank account following day no problem at all ,will continue playing have set my monthly amount to play on my favourite slots

Reply from EnergyCasino
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