EnergyCasino Reviews 

446
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I requested a withdrawal over two weeks ago. It took over a week to verify my account and now my withdrawal is pending for 7 days. Customer support keep lying saying there is a ‘technical fault... See more

Rated 1 out of 5 stars

I strongly advise everyone to avoid Energy Casino. I requested my first withdrawal on December 23rd, and I didn't receive my money until January 13th. During this time, I had to submit the same doc... See more

Rated 2 out of 5 stars

Do not fall for this awful casino site, promotion gives you 50 free spins no wagering upon £10 deposit, but your winnings can not be withdrawn without wagering £10 you deposit, unless you pay 3% fee... See more

Company replied

Rated 5 out of 5 stars

If you looking casino who you can trust you Need to registred by EnergyCasino Im Already 2 years play on them website and I must say they care for you witch evrything of course dont forgot to play res... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Casino

Information provided by various external sources

Established in 2013, we’re one of the world’s fastest growing online casinos, driven by a passion to offer the best entertainment product and service on the market. From our Maltese base, within the borders of the European Union, we are providing one of the safest and most reliable iGaming entertainment for players who expect more. The EnergyCasino site is available in: English, German, Russian, Polish, Hungarian, Norwegian, Swedish, Finnish, Serbian, Turkish and Vietnamese. We also accept one of the widest range of payment services and are focused on a fast payouts in a case of withdrawal. Our professional multi-lingual Customer Support Team is available 7 days a week to support you and can be contacted by phone, email and LiveChat. At EnergyCasino we pride ourselves on being honest and transparent.


Contact info

You should know

2.0

Poor

TrustScore 2 out of 5

446 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(446)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is one of the best casinos

This is one of the best casinos. Fast deposit and withdrawals. Lot of provider and lot of games. I love it.

17 September 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Molnár,

Thank you for your 5 star review. Enjoy the weekend.

EnergyCasino

Rated 5 out of 5 stars

Excellent and honest casino

I have been playing at Energy Casino for almost a year and I have not had one problem with them at all. Withdrawals are lightning fast and without hassle, verification smooth and quick, and lots of fun games with great customer service. Refreshing to play at an honest casino where customers are valued.

11 September 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Diamond,

Thank you for your kind words.

Your enjoyment will only strive us to work harder. We'd like further information from you in order to validate this experience and get in touch with you.

EnergyCasino Team

Rated 3 out of 5 stars

Some things right, but most things wrong

Excellent variety of Games, but the withdrawal and identification policy needs work, and is concerning.
First red flag was that they don't let you upload your identification straight away - you have to wait for them to ask for it. I play on many Casinos and waiting for ID verification is a pet hate, so i normally upload all the documents the moment i sign up, so that i can be verified to the max and if i am lucky enough to win i dont have to worry about it getting in the way and taking ages. On energy yesterday i had a small win - and went to withdraw it, only to hit the fully expected verification requirements, which then took several hours to approve. I then submitted the withdrawal request, and after several hours or no email i checked and discovered the Max 1 withdrawal a week, and 72 hour hold policy. Not good. I normally receive my withdrawals within a few hours plus or minus bank times which puts them well outside the norm. So i think i will wait for my winnings to arrive, and close my account, and would suggest to anyone reading this to look elsewhere - there are far more flexible and accommodating casinos, and i personally, will be sticking to those.

10 September 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Tony,

We're sorry to hear about your negative experience. We take all our customers feedback seriously and we are constantly improving our services.

Usually withdrawals are reviewed by our dedicated team within 3 business days and processed within this time frame. However, unexpected factors may arise which can generate delays. When a withdrawal is requested, this transaction enters a queue of priority, which will be monitored accordingly.

We encourage you to contact our support via email or chat and request advise on which instant payment method to use as this can make a difference.

Best regards,

EnergyCasino Team

Rated 1 out of 5 stars

dont dont dont , dont even sign up here

oh my god , be careful people , like the below review they scammed me exactly same .
do not trust all reviews here . they scammed many people .
they take your money all good . but they never let you to withdraw . NO MATTER YOU HAVE FULLY VERIFIED Account , no matter you only deposit cash and you dont use bonus , no matter you contact them and they confirm everything is 100% ok ....
when you click on withdrawal even 100 -even£ 500 they will find a excuse on their terms and condition and they steal your money .
they simply reject withdrawal close your account .
THATS NOT IT , then you start receiving plenty of calls from india , africa (you can tell by accent of callers) to sell you things to fix your computers...!!

PLEASE THE ONLY WAY TO STOP SCAMMERS LIKE ENERGY CASINO IS TO SPREAD WORDS to let our friends know about them .
i play in many casinos it was years i didnt hear reject withdrawals .... energy casino is one of few that still play dirty .
they are one the cheapest nastiest scammers i ever bump into since 10 years
i alwasy play cash , i never deposit unless i contact casino UPFRONT few times to make sure everything is correct , all documenst all terms and conditions .
well 5 years ago yes there were some scam casinos out there but since couple of years ago i never seen or heard any casino bring old excuses to not pay your money as long as you have verified account and play cash .
but these cheap rubbers ENERGY RIP CASINO have no shame , they even break their own word their own confirmation , i am wondering how uk gambling commision doesnt stop scammers like energy casino to be active . !!!!
do not go anywhere near energy casinos . there are plenty of decent casinos out there pay your winnings in 2 hours no excuses no rip off no made up ridiculous terms and conditions copy paste and close account and share your details all over internet .

9 September 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Hamid,

We hope you are well.

First of all we are sorry about this situation. It is clearly frustrating to be waiting for your deserved winnings.

In regards to your statement, we would never confiscate any generated winnings without an obvious breach of terms & conditions or violation. Your fair-earned money is yours and nobody else's. We would appreciate if you could elaborate why you believe we rejected your withdrawal, with factual evidence.

We also encourage you to provide us more information, not only to validate this experience but to assess your account and initiate an investigation to help you effectively and find a solution. You may also get in touch via live chat or email: support@energycasino.com.

Looking forward to your reply.

EnergyCasino Team

Rated 1 out of 5 stars

people do not trust these positive reviews

people do not trust these reviews these are the most filthiest scammers you wud ever find .
i keep depositing ONLY CASH loose no problem .
FORVERY TIME I DID WITHDRAWAL of 200 not 20000 .
guess what i received an email from these cheap filthy beggers that because you have 2 account we can not pay your winnings ENJOY PLAYING !!!!!!!!!!!!
this is whilst AS I HEARD AND I WAS SUSPICIOUS ABOUT THEEM I ALREADY CONTACTED THEM 2 MONTH AGO i already were on the phone with one of these filthy disgusting CHEAP burgulars for about an hour and i asked them : 1. IF THERE IS A ANY ACCOUNT I REGISTERED 10 YEARS AGO ,IF THERE IS ANY LACK OF DOCUMENTS , IF THER IS ANYTHING WHICH BREAK YO0UR TERMS AND CONDITION i am here today to sort it and fully verify my account . an hour on the line sent all documents and the guy SAID YOU HAVE OTHER ACCOUNT WHICH YOU NEVER USED so WE CLOSE IT TODAY so YOU WONT FACE ANY ISSUE in future.
so 2month ago i did what no other player even do . i contacted them myself i asked them to check everything BEFORE I START KEEP DEPOSITING ...and they confirmed your account IS FULLY VERIFIED NO ANY OTHER ISSUE YOUWCAN WITHDRAW FREELY IF YOUWIN ...
I am playing in many online casinos iu never seen or heard such cheap hungry disgusting rubbers and their scam system . stay away people

7 September 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Ahurad,

The situation sounds frustrating and I can only imagine how you feel.

We understand your disappointment, however, we have explained to you via several communication channels that creating multiple accounts goes against our T&C. ​We always encourage our customers to get familiar with our Terms & Conditions as all practical information and restrictions can be found.

We wish you the best of luck in the future and should you have any additional questions or concerns, please do not hesitate to contact us directly via email or LiveChat.

EnergyCasino Team

Rated 3 out of 5 stars

Underrated casino

My experience with this casino is extremely good and have had no inconveniences withdrawing my money, although I want to share sometimes it takes 2/3 days for my payout to land in my bank account.

6 September 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Steven,

We appreciate your feedback.

We assure you that all withdrawals are reviewed and processed within that 3 working days (or 72 hours) time frame.

Should you have any other suggestions or queries please let us know.

EnergyCasino Team

Rated 4 out of 5 stars

I am happy here

I am happy here. I just come for the slot bonuses. Just since I constantly keep mentioning to other casinos please speed up your withdrawals, I know you can do better. Make it instant

24 August 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Thomas,

Thank you for taking the time to leave a review about Energy Casino.

We strive for unique gaming experience and we still have a lot more to offer. Regarding your withdrawal concern, it has been forwarded to the relevant team and we will try to tackle this issue.

Should you have any other suggestions please let us know.

EnergyCasino Team

Rated 3 out of 5 stars

Fair casino

Fair casino. Good selection of games. Slots don’t payout the best from my perspective but I assume they will at some point for me or other players. Withdrawals take average time compared to other casinos mine being 3 days. I don’t receive any notification in my emails with pending withdrawals for some reason. Also the fee after 1 withdrawal in a week is wrong and shouldnt be a thing but I guess you could get around it with patience. Overall 7/10 comparing it to other casinos

15 August 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi J,

Thank you for taking the time to leave a review about Energy Casino.

Your constructive feedback is appreciated greatly, because of it, we proactively strive to become better everyday.

You mentioned slots don't tend to pay out the best, it can be frustrating to experience this, however, we can assure EC only showcases licensed and genuine slot providers who comply with the latest licence, fair-play and industry requirements. Given our wide variety of slot games, we advise you to surf through them until you find the appropriate one.

Regarding your withdrawal, we usually advise 3 business days as we need to approve and assess everyone manually. However, we try our best to speed up this process. We only notify when withdrawals are approved, but not (yet) when there's a pending payment, unfortunately. It will definitely be considered.

Last but not least, I'm afraid we do charge minuscule withdrawal fees due internal policies and legal measurements.

Should you have any other suggestions or queries don't hesitate to get in touch.

Have a great day!

EnergyCasino Team



Rated 5 out of 5 stars

Can’t Complain at all

Very impressed to be honest, made a new account, And as always I am very skeptical with online Casinos that are not high-street or the other major players. I won £900 within a few days, and withdrew to bank account via bank transfer. I expected the withdrawal to be pending for a day or so before they requested everything from me, but literally within 12 hours of clicking withdraw the money was in my bank! No documents requested, no long pending, almost instant bank transfer, highly recommend, good variety of games i enjoy.

13 August 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hi Mark,

Thank you for taking the time to share your feedback about Energy Casino.

First of all, congratulations on your win! We are glad you had a positive experience with Energy casino, we work hard every single day to ensure all our players experience a lifetime sensation with us, therefore, such feedback is much appreciated.

Regarding our withdrawal time frame, we ensure all transactions are processed within 3 business days, however, we do our best to process withdrawals immediately, like in your case.

Should you have any questions feel free to contact us anytime.

Have a great day,

EnergyCasino team

Rated 4 out of 5 stars

Mixed bag

Mixed bag but good overall. The positives are: good range of games, good responsive customer service, quick turnaround on verification process and clear timeframes on withdrawals. The negatives are: immediately setting a monthly deposit limit on me (not a fan of casinos doing this) when I have already set my own limits, and only allowing one withdrawal per week and then charging a fee for any other withdrawals in same week (who else does this?!).

6 July 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hello Nick,

we would like to thank you very much for your feedback and hope you are doing well!
It is really great to hear that you are happy with our products and services. This is very important to us.
Regarding the limits, we would like to inform you that we are sorry you are not satisfied with the limit setting. Nevertheless, being a fully licensed operator, we follow the UKGC requirements, also in terms of affordability checks. It is recommended that gambling is funded from a separate budget pool set aside for entertainment purposes and accumulated from regular, disposable income. Thus, in order to protect our players and ensure they do not go beyond their affordable budget, we set deposit limits based on evidenced regular income. We can review the possibility to increase the limit on the basis of additional documentation demonstrating your financial capability to play at a higher level in a safe and responsible manner.
Please let us know if you have any further questions and we will get back to you.

Best Regards,
Christina

Rated 1 out of 5 stars

Read the bad reviews before joining…

Read the bad reviews before joining this con. They are all the basically the same. Casino doesn’t pay. And same thing happened to me. Took the welcome bonus ($200 for $150 deposit). Actually won. $3000. Great. So I check the wager requirement, i know it’s usually a lot, was approx $10000, so I started grinding at it, buying bonus’s to speed it up. Got there and when requirement was meet actually had a bank of $6000. Great! Happy! Tried to withdraw $4000. Next day get a response saying “Sorry, betting didn’t meet requirements for the bonus, not only that we’re taking all your winnings and putting your account back to $150.” If that’s not a scam, I don’t know what is. If I wasn’t meeting wager requirement, why was wager requirement going down as I played?... And even if it didn’t, how does it justify taking all the winnings. They should have reset the requirement. It’s a scam people. A lot of bad reviews I wish I read. And I’d bet the good reviews are fake. Avoid it!

29 June 2021
Rated 1 out of 5 stars

scam

i put 25 euro . i requested 250 euro withdrawal and they just delete it put back 25 euro . this is the worse website ever played .

24 June 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Dear Mert,

Thank you for your review.

We understand your disappointment, however, we have explained to you the reason behind the cancellation of your winnings.
Every bonus and promotion has its standard Terms and Conditions and we always encourage customers to read it in advance to get to know all practical information and restrictions that apply. In your case, you have wagered your bonus funds with overbets and the winnings came from the breaching spins.

We wish you the best of luck in the future and should you have any additional questions or concerns, please do not hesitate to contact us directly via email or LiveChat.

Kind regards,
EnergyCasino Team

Rated 5 out of 5 stars

Energy Casino rating

Energy Casino is one of the best, most advanced casinos. They are game centric, fair and their bonuses and VIP program are unbeatable. Responsible gambling is important to them. Their customer service is fast and helpful. Keep it up!!

Üdv: jaaazsika (VIP member)

31 May 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Hello Laszlo,

first of all we hope you are doing well!
We can't thank you enough for your kind words about our product and services.
The satisfaction of our customers is very very important to us by which we orient ourselves and strive for the better.
We wish you a lot of fun, good luck and a great day!

Regards,
EnergyCasino Team

Rated 1 out of 5 stars

As a new user I tried the welcome bonus…

As a new user I tried the welcome bonus (get 150 percent bonus funds to match your deposit). I found it extremely misleading and unethical.

You can only play the funds on slot games (I never play slots, the odds are horrible). And there is so many restrictions and unfair fine print that there is absolutely no way to end up ahead.

I ended up losing a 100$, there is no way that the promotion was presented to me in a fair and ethical manner. It was predatory and just a money grab. I'm going to be glad when the pandemic is over, and I can just play with real people. Instead of a computer system that is just designed to take advantage of people.

I tried to talk to customer service, they gave me advice that was not in my best interest. Making everything worse. This online casino, is just a scam.

13 May 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Dear Colin,

Thank you for taking the time to leave a review about EnergyCasino.
We are extremely sorry that you haven't had a good experience with us. Please rest assured that we take the feedback of our customers seriously and we do our best to improve accordingly.

Please let us explain that our website offers different sections for casino slots, live casino, and sports betting. If you were offered a casino bonus, we always encourage our customers to get familiar with our Terms & Conditions and T&C of each promotion as all practical information and restrictions can be found. We also include the most important info about the promotion in our mailings. Wagering requirements are also visible on the account balance as well as the possibility to cancel the bonus as you were offered by our Customer Support team, however, you have already used your funds on slots.
Please rest assured that we are a licensed casino and regulated by the Malta Gaming Authority and our promotions are fully compliant with their guidelines.
We are sorry however, you weren't satisfied with our services and we wish you all the best in the future.

Kind regards,
EnergyCasino Team

Rated 3 out of 5 stars

I really need help here

I really need help here. Recently joined deposited a total of £3000 and won £3341. A profit of £341 I have since verified all documents taking 72 hours. Now numerous emails coming back and forth saying please retry withdrawal due to tech issues and my account t has been suspended I can no longer log in..can someone help here? A

It says below you have processed my withdrawal but I have had no confirmation on this I have since attached payslips

I have since been on live chat and Sophie from energycasino has been amazing, she has managed to sort out my withdrawal concerns and it was manually processed by payments team so now just awaiting for it to reach my account. No confirmation email has been sent regarding this but I’ll just wait now..she has definitely eased any concerns I had.

1 April 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Dear Aasim,

Thank you for reaching out here.
Please remember that our Customer Support Team can be contacted via email and LiveChat.

We have checked your case and you have been fully informed about your situation via email and your withdrawal has been processed as well - please let us correct that we had no technical issues with it. To protect your privacy we will not disclose more information about your situation, however, we would appreciate if you could update your review based on complete experience.
UPDATE:
Thank you very much for updating your review and please do not hesitate to contact us should you have any further questions or concerns.

Thank you very much in advance,
Kind regards,
EnergyCasino Team

Rated 1 out of 5 stars

HONEST OPINION FROM A VERY BAD EXPIRIENCE !

I wish i had checked the rewievs in here before i was register on This casino !
I have opened an account i had to wait 3 days to verify my identity , and when they verify-d my account i made my first deposit , GUESS WHAT THEY BLOCKED IT AGAIN !
And i had to wait another 2 days to start to play .

At that point i was like ,be honest they have to be sure my age everithing is ok ...

BUT when i start playing , my favorite game Who wants to be a millionaire Megaways , i was shocked how unfair and unbalanced this website is !

Let me start with that i had to deposit and LOOSE 350£ to have my first bonus game , that is insane . And guess what it paid 8£ on a 1 £ bet
Than i had my second bonus game another 100£ gone and that is paid . Hang on there on a 1£ bet 0.13 £
That is after loosing 450£

At present i have lost 595£ With not a single chance to get any little win . Or try to cash out , i cant even dream about it .

Anyway , they just ruined my expirience , with my favorite slot .

They definetley not a CASINO who likes to keep their customers .

There is FAR better websites out there where u can actually WIN / LOOSE but most importantly enjoy playing . On ENERGY CASINO , in my expirience u can LOOSE but not win !

Kind Regards , a very dissapointed custoner !

31 March 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Dear Erik,

Thank you very much for your feedback.

We are sorry to hear that you are not satisfied with your gameplay and verification process.
We do appreciate every feedback and we are doing our best to provide support and entertainment, that our players are looking for.

Please rest assured that we are a fully licensed casino with MGA and UK Gambling Commission licenses. As gambling is purely a game of chance, please remember that casino games should be used for the sole purpose of entertaining, and the winnings are not guaranteed. All games in our Casino come from licenced game providers and go through a range of extensive tests including functionality, load & fairness testing.

Should you have any further questions or concerns, please do not hesitate to contact our Support team via email or Livechat.

We wish you the best of luck,
Kind regards,
EnergyCasino Team


Rated 1 out of 5 stars

I was given wager free spins I won £50…

I was given wager free spins I won £50 then they cancelled my account for no reason and said they will only give my £10 deposit back! Worst casino ever!

11 March 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Dear Amy,

Thank you for taking the time to write your review.
We are sorry your experience with us was not as you expected.

During your player account checks we have found some irregularities which we have informed you about, however to protect your privacy, we prefer not to comment further right here.

Should you have any pending questions regarding your situation, please contact us directly via email or LiveChat.

Kind regards,
EnegrgyCasino Team

Rated 1 out of 5 stars

Hate this casino

Hate this casino
I opened an account and in beginning everything was fine and approved all of my documents but after few months they send me to send them prove for SOURCE OF MY MONEY!!!!!!! What the helllll!!!!!thanks god I didn't have any fund in my account and I wrote them is not your business where is my source of money...I think this is private question
I playing to other casino sites and never happen for me these b...hit questions
But if you want I will say size of my dick???interested ENERGYFAKE

31 January 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Dear Ali,

Thank you for your feedback. We are very sorry you have such strong emotions towards our casino and our source of funds enquiry.

Please let us explain that every licence casino has a responsibility to verify source of funds of players upon certain threshold. We appreciate the fact that this may feel instrusive, however the information is kept fully secured on your account with limited access internally. Depending on your activity level, we must ask certain questions to ensure that you are betting within a level that you are financially comfortable as well as remain fully compliant as an audited and licensed operator.
You can find additional information here: https://energycasino.com/en/terms-and-conditions/know-your-customer-source-of-funds-checks

Hope this clarifies.
Should you have any other questions or concerns, please feel free to contact our Support Team via email or LiveChat.

All the best,
EnergyCasino Team

Rated 5 out of 5 stars

Just joined energy casino and really…

Just joined energy casino and really enjoyed playing was lucky to have a win i withdrew part and played the rest ,winnings was in my bank account following day no problem at all ,will continue playing have set my monthly amount to play on my favourite slots

24 January 2021
Unprompted review
EnergyCasino logo

Reply from EnergyCasino

Dear Ann,

thank you for taking the time to write your review.
We are very happy to hear your feedback about winnings, payout speed and we are glad to see you are using Responsible Gaming tools we are offering.

Remember our Customer Support Team can be contacted via email or LiveChat should you need any assistance.

Best of luck!
Kind regards,
EnergyCasino Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look