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Energie Fitness - Eltham Reviews 153

TrustScore 3.5 out of 5

3.3

99 Well Hall Rd,, SE9 6SU London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent gym clean and hygienic high quality equipment and a very good variety of equipment. The atmosphere is very welcoming and the other members are friendly and kindhearted same goes for the staf... See more

Rated 5 out of 5 stars

I've only recently joined and only been a few times but so far I am enjoying being a member. The facilities and equipment seem to be well maintained and the staff are friendly and helpful. This week... See more

Rated 5 out of 5 stars

Where do I start. This gym is nothing but class, staff friendly, equipment is state of the art, prime location and it’s also filled with friendly public. I would recommend it highly. It’s definitely b... See more

Rated 5 out of 5 stars

I have only just start my membership with this gym it's a great place to work out.. The staff helpful. I love the equipments they have, I have been looking to do the rope exercise and another full bo... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

3.3

Average

TrustScore 3.5 out of 5

153 reviews

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Rated 5 out of 5 stars

In and out

I like to get in do a couple of hours then go, but if I wanted to do classes the staff have been really helpful in advising me which ones to do

24 November 2023
Rated 2 out of 5 stars

Currently a member

Currently a member. Terrible smell in the gym as you walk in like damp and mould

No ventilation so very uncomfortable to work out in.

23 November 2023
Unprompted review
Energie Fitness - Eltham logo

Reply from Energie Fitness - Eltham

Hey Petra,

I hope you're well.

We at énergie Fitness are really sorry here of the issues regarding ventilation in your gym. We want all our members to feel comfortable when working out and it seems we will have to improve to reach this goal. Please speak to a member of staff regarding your concern and they will be more than happy to provide you with an update. We sincerely hope this issues gets resolved asap.

Thanks for taking the time to leave a review, we really appreciate it.

Best wishes,
énergie Fitness Central Team

Rated 4 out of 5 stars

Great Gym

The facilities and the staff are excellent; you have everything you need to improve your body no matter your level.
If I don't give 5 stars is because there are no paper cups for drinking water, there is only one fountain in the ground floor, and there are no many clocks on the walls where you can track your exercises (there is only one on the first floor, digital, only hours and minutes, but no seconds.

10 November 2023
Rated 3 out of 5 stars

Only 4 showers 2 hot 2 cold

Not enough Hot showers or Toilets. Only four showers in men’s changing rooms, two hot two cold showers. Changing rooms always too dark

27 October 2023
Energie Fitness - Eltham logo

Reply from Energie Fitness - Eltham

Hey Mick,

I hope you're well.

We appreciate that there are certain aspects of our gym that could be improved and your feedback will certainly help us to deliver the perfect fitness experience. We also appreciate the kind words you have left and will continue to deliver on those fronts.

Thanks again for taking the time to leave a review, it really helps us.

Have a great day,
énergie Fitness Central Team

Rated 2 out of 5 stars

I cancelled literally a few days after…

I cancelled literally a few days after I joined well within their 14 day cool off period (and they approved the cancellation) but I've already received an email from harlands (their debt collection agency) threatening me about the money plus a 20 pound charge. Avoid this gym at all costs.
Edit: Changing my review to 2 stars because calling harlands helped to cancel this but ridiculous that this is the procedure for this.

6 October 2023
Unprompted review
Energie Fitness - Eltham logo

Reply from Energie Fitness - Eltham

Hey Shuvo,

I hope you're well.

We at énergie Fitness are very sorry to hear you are unhappy with some of the payments that you have incurred throughout your membership. We assure you that all fees are clearly stated in your membership T & C's however, if you feel this is incorrect please contact your énergie gym immediately.

Thanks for leaving feedback, we always appreciate it!

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

Great place for everyone

Very great little gym, where all the staff makes you feel like you’re at home.
Regular classes as well and follow up if needed for you fitness journey. Shoutout to the PTs that makes us come back every week to sweat during the classes :)

7 September 2023
Rated 1 out of 5 stars

Such arrogant and annoying management…

Such arrogant and annoying management with lack of privacy and confidentiality breach.

Since very first sign up mislead with gym membership and cancellation policy.

After visiting their premises in Eltham I refused to train in this gym and had to pay cancellation fee even never trained there.

I paid the fine and asked to delete my data from their system and never contact me.

They are still sending me emails and text messages about their offers and memberships.

A huge concern with data protection!

Stay away from this company!

7 September 2023
Unprompted review
Energie Fitness - Eltham logo

Reply from Energie Fitness - Eltham

Hi Kristina,

I hope you're well.

We're very disappointed to hear you are unhappy with the level of service you have received in your énergie gym. We aim to provide a service and environment that drives our members to reach their goals, it seems we have fallen short on this occasion and for that we sincerely apologise. We hope to vastly improve in the near future and regain your trust as a valued member.

Thank you for taking the time to leave a review, we really appreciate it.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

Friendly And Welcoming

The Staff Is Friendly And Welcoming,Was Happy To Help In Any Support If Was Needed,When I Am Able To Attend The Gym I Am Able To Go On Equipment And Use It Till I’m Finished Which Is Always Nice.It A Very Clean Gym And See There Is Cleaning Spry To CleN Equipment Once Finished,Very Happy When I’m Able To Visit

6 July 2023
Rated 5 out of 5 stars

The atmosphere of the gym is great…

The atmosphere of the gym is great members are friendly and helpful members of staff are brilliant very encouraging and are always there when you need them they also make you feel at ease as well as feeling good, well done keep up the good work

17 August 2023
Rated 5 out of 5 stars

Friendly

The staff are very polite, and helpful when I made enquiries about joining. They explained the process and showed me and my daughter around the gym and explained what they do there and the classes they have, they made the process easy for me as I'm 58 and we both joined

3 August 2023

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