Enact Conveyancing Reviews 

13,653
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,841 reviews, reviewers overwhelmingly had a great experience with this company, noting smooth, fast, and completely stress-free remortgage transactions. Customers frequently praise the dedicated staff members for their exceptional helpfulness, professional conduct, and clear guidance throughout the entire procedure. People note that questions are always answered promptly, while the user-friendly online portal successfully helps track progress at every single step. However, some people mentioned experiencing slow communication, unreturned phone calls, and feeling the need to repeatedly chase staff for important updates. A few reviewers also noted difficulties getting through on telephone lines, alongside occasional administrative delays and confusing online portal messages.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the remortgage process is smooth, professional,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are exceptionally helpful,... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and efficient... See more

Customer service

Customers report expressing great satisfaction with customer service, highlighting professionalism and... See more

Response time

Customers consistently note positive experiences with response times, highlighting that staff members are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently used Enact Conveyancing for my remortgage, and I couldn't be happier with the service. Emma Atkinson handled my case and was fantastic throughout. She kept me well-informed, clearly explain... See more

Company replied

Rated 5 out of 5 stars

Really easy process, Donna Hames managed our case and was very prompt with any queries we had. Everything ran really smoothly, to be honest, so smooth to the point it felt (as someone doing their fi... See more

Company replied

Rated 5 out of 5 stars

Enact made the whole process simple and straight forward and their online portal kept me up to date with my case. I would definitely use them again and I would recommend them. Special shout out to J... See more

Company replied

Rated 5 out of 5 stars

Enact were very responsive throughout the whole process to remortgage my property. I was impressed that the agents on the chat function were able to fully deal with queries and everyone did what they... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer

About Enact Conveyancing

Written by the company

  • 20+ years of conveyancing experience
  • Available 8am until 8pm – we work around your lifestyle
  • Get real-time updates online to track your sale/purchase
  • Join over 2 million people who have completed their transactions with Enact
  • Receive a fast, reliable and stress-free conveyancing service

Established in 2000, Enact Conveyancing has been at the forefront of the conveyancing market, working with over 2 million customers since launch. Our focus is on delivering high-quality, efficient, and innovative property and conveyancing services.

Our experienced conveyancers are passionate about the work they do and pride themselves on providing you with an outstanding, personalised service from start to finish.

Moving house can be a stressful and complex process, that is why our conveyancing team is on hand from 8:00 am to 8:00 pm Monday to Friday to help you every step of the way.

We also provide you with access to our market-leading online case tracker, allowing you to view vital information, complete paperwork, and contact your dedicated case handler through secure messaging at a time convenient to you.

Visit our website to find out how we can help you, or to get an instant conveyancing quote. Visit our website Contact us


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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1-star

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4.6

All reviews

(13,653)

1,795 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything goes smoothly from start to…

Everything goes smoothly from start to completion. The tracker system really works for me. Excellent support from the staff, they have really helped to make the process of my remortgage as easy and quick as possible. I really appreciate it!

29 June 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Afternoon feng zhou, thank you for your brilliant feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Recommend for a simple remortgage.

Easy, efficient and stress free. Can definitely recommend for a straight forward remortgage.

2 July 2026
Unprompted review
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Reply from Enact Conveyancing

Good Afternoon Dale, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Good experience can see what was going…

Good experience can see what was going on every stage .

2 July 2026
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Reply from Enact Conveyancing

Good Afternoon Miss N A Hillyard & Miss A J F, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Very good service

Very good service, I could get hold of them they would call me much appreciated. Very friendly staff all went very well and smoothly..

2 July 2026
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Reply from Enact Conveyancing

Good Morning Mr Liam Johnson & Miss Clare C, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

It was a smooth transition .Thanks

It was a smooth transition .Thanks

1 July 2026
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Reply from Enact Conveyancing

Good Morning Mr Saju Thomas & Mrs Vinitha C, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Buy to Let Mortgage with BM solutions arranged via John Charcol

Very friendly approachable and efficient process.
Thank you.

1 July 2026
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Reply from Enact Conveyancing

Good Morning Petra Cleary, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect
Very good communication
Very fast answers for all my questions
Thanks

1 July 2026
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Reply from Enact Conveyancing

Good Morning Gheorghe Duta MireaCustomer, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Remortgage

Kept me updated every step of the way.
Would 100% recommend

1 July 2026
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Reply from Enact Conveyancing

Good Morning Leon Telford, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Hassle Free conveyancing

Enact have a portal with e-mail/text alerts and are on the phone if required. Really smooth and calming experience.

1 July 2026
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Reply from Enact Conveyancing

Good Morning Matt F, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Help us through the process

Help us through the process , kept us up to date .

1 July 2026
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Reply from Enact Conveyancing

Good Morning Ioana, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Excellent service

Excellent service, simple to follow and effective communication. Thank you @ Bethany Stead.

1 July 2026
Unprompted review
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Reply from Enact Conveyancing

Good Morning James Murphy, thank you for your excellent feedback, I'll also pass your comments onto Bethany. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

The experience with Enact Conveyancing…

The experience with Enact Conveyancing was brilliant from the very first contact till the finishing line.
Enact are professional at all times and make the process hands free for the customer while they do all the work, you can keep track of the progress via the online tracker also chat to a human being via online chat server if you have any queries.

25 June 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning HAX, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

1st time using Enact and we are very…

1st time using Enact and we are very happy with the service received.
Communication was great and so was their customer service.

1 July 2026
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Reply from Enact Conveyancing

Good Morning Sebastian Salaghie, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Very slick experience

Very slick experience. End to end process was very smooth completing on the exact day that our mortgage deal expired. No complaints here.

1 July 2026
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Reply from Enact Conveyancing

Good Morning Gareth Rees, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Easy to use app to track progress

Easy to use app to track progress. Messages and contact info for any questions. All answered promtly. Completed on time and kept up to date with every transaction.
Can't fault the service at all.

1 July 2026
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Reply from Enact Conveyancing

Good Morning Debbie, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

It was one of the smoothest transactions ever…

It was one of the smoothest transactions I have ever done. Their portal was so well laid out and easy to use. I can not rate them high enough. All paper work was completed about 2 months before the completeion date and all we had to do was wait for the completion date

1 July 2026
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Reply from Enact Conveyancing

Good Afternoon MRPETERKUTEYI, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 1 out of 5 stars

Issue after issue

Issue after issue. We missed our ideal completion date for remortgage and broker has to put us on a product with existing provider temporarily and we've made 1 payment more than what new deal was. Issues with portal. Hardly ever got a call or alternative method of contact overly relied on their portal which sometimes we couldn't access. Issues with verifying id.

1 July 2026
Unprompted review
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Reply from Enact Conveyancing

Good Afternoon Emma, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Abbie

Rated 5 out of 5 stars

Santander made switching my mortgage so…

Santander made switching my mortgage so easy!
Their on-line tracking service is excellent - keeps you up to date at every step.
Staff are really receptive and genuinely want to help.
General communication was spot on.
Keep up the great work team.
KR

1 July 2026
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Reply from Enact Conveyancing

Good Afternoon Kyle Hastings, thank you for your brilliant feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Harry Kennedy has been great

Harry Kennedy has been great, he kept us informed and always answered my questions with professionalism, he is an asset to the company

1 July 2026
Unprompted review
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Reply from Enact Conveyancing

Good Afternoon Aly Butler, thank you for your excellent feedback, I'll also pass your comments onto Harry. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Enact were efficient to respond to any…

Enact were efficient to respond to any queries; the online portal and especially having the chat now feature meant that everything was dealt with accurately with very little wasted time. I would highly recommend.

1 July 2026
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Afternoon Anthony Rouse, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

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