empower-retirement.com Reviews 

If I could give negative stars I would. The worst company for on time status, customer service & all around platform. Zero accountability which is probably why they’re having issues in 2 major States. Pitiful straight up pitiful. I submitted documentation for changes February 2026 to date it’s still not corrected/changed! The people that answer the phones after going thru all the automated prompts then the employee ask you the same questions all over again with screaming kids in the background or they sound like they’re in a barrel or simply don’t have good English command comprehension skills. Did I already say “PITIFUL”?

Trying to receive guidance for a death claim… i’ve been dealing with this since april. i spoke to a wonderful girl named dominique in may and every time i’ve called since then it’s some guy who acts as if i’ve ruined his day by making him do his job. his huffing and puffing. just waited 20 min to get in touch with someone just for that guy to hang up. calling back currently and still waiting…..

This company is trash they make you add your husband as beneficiary 100% I don’t want a do that u wait add my kids 50/50 still doesn’t let me do that I have to put 100% on each child if I want to change anything I have to fill out the form I can not do it on the app

Empower manages my 401 K. I never call to trade but I do like checking in on-line. Forget it! The app stinks. I leave messages for the guy Jason and he never calls me back. I have call the main number and complain and moan before I get a response. Terrible service. I’ve taken a loan out against my retirement account and that was easy to do. I would love to keep track and feed their numbers into ChatGPT for analysis but their system is so poorly designed that I can’t get to my information…If you have a choice go somewhere else.

Empower Financial has held my deceased aunts 403b investment for 6 months since our attempt to cash it out. We are the beneficiaries. All documents requested were provided. Many calls to Empower have been on hold for an hour with promises to get the the reimbursement to us with no results. The employer doesnt even know about a form they are supposed to sign. Starting to look like a scam

I had a simple question and had to go through the automated prompts for nearly 10 minutes twice to speak with a live person to ask what happens when I leave a company that I have my account with them. They wanted all my personal information before answering. I refused and adamantly refused to tell me anything. I asked for a supervisor and both persons whom I spoke with refused, even telling me they are not allowed to call a supervisor. That is such a problem I promptly closed both my accounts and am willing to pay the IRS tax for early withdraw

Over a month just to get my own money out of an annuity account. Hit a problem, called them up and got completely wrong information, followed it to the letter and wasted an entire week going nowhere. My money sitting there and I can't reach it without jumping through hoops that lead to dead ends. I am happy I have most of capital working for me over at #tra do vern...com#. They never give me any issue taking out my money.

their platform doesn't work at all I would highly recommend you to stay away from them they took over personal capital and drove it literally into the ground you. the connections dont work you cant see account data its literally the worst tech product ever. and they want us to use their advisors???

21 days and counting to complete a withdrawal with Empower. No one returns telephone calls, customer service personnel are unable to communicate due to language barrier, and they are unable to answer basic questions. Awful experience and issue still not rectified.

My father passed away and named me the beneficiary of his retirement account. After reading all the negative reviews I was very worried. It is true, they communicate mainly through fax and mail, which can be frustrating, however I asked them to email me forms and they obliged. The entire process has been pretty seamless and they have processed my requests very quickly. I was notified of the account 3 weeks ago and the entire process from sending in the paperwork for death notification to setting up an account in my name and requesting a withdrawal is complete as of today. Everyone I spoke with was extremely friendly and helpful. I called in to check on the progress multiple times and they were always willing to help.

Made a bad decision going with Empower. Was clearly told I can switch state sponsored 457b to empower IRA and Roth IRA and that was the only factual truth. My guarantee rate went down, I was unable to add funds to roth or regular IRA and my other investments were not accepted. Thank goodness this is only 100 k we’re discussing. Will just take loss and - next time - go with Fidelity or trusted company. Shame on u Empower! Hope to take both out when I am 59.5

This has to be a scam at the highest level. They told me I can't have access to my money until I'm 59 years old or something drastic happens What in the hell

Bottom line- Get FINRA involved right away-I made a request to move my Empower IRA to my Empower 401(k). I was told the transaction would take one to three business days. The transaction took eleven business days. My target account went up by 2%, and I missed about $10k in gains. I complained repeatedly, no action. I filed a FINRA complaint. Suddenly, they woke up and back-dated my transaction, so I got my ~$10k back. Absent filing that complaint, they would not have done anything.

Trying to get a 401k inheritance disclaimer form is a nightmare here. Told to submit everything via mail, no uploads available like at Capitize and the staff knew nothing about the actual disclaimer. They just said the back office would handle it. I'm still waiting and very concerned after reading other negative reviews. I didn't realize how behind their tech was until I saw how easy other firms make this.

I requested a withdrawal on May 8th. Empower received it and said it would take one business day to process and the then five days to get to me by mail. It's 5/22 and they have done NOTHING. I called Christine who works from home and she said she can do nothing to help me and that "my money" was invested until today and they will get the money and cut a check and then mail it. The LIED! I should have had my money before now. Do NOT use this company.

Over a month just to get my own money out of an annuity account. Hit a problem, called them up and got completely wrong information, followed it to the letter and wasted an entire week going nowhere. My money sitting there and I can't reach it without jumping through hoops that lead to dead ends. Capitize gets my money moving the same minute I ask, didn't realise how rare that was until I spent a month fighting for what's already mine.

These people need to be sued. Poor customer service and staff. What a disgrace and disservice. Nothing gets done but they enjoy taking your money.. a Run around get ready for lots of none ending laps.

Stay away from this company. It has taken them months to transfer an IRA to another brokerage company in spite of sending them all the documentation requested months ago. Now they claim the check was lost in the mail and it is the fault of the post office. Now they are insisting that I pay them a large fee to wire the money and telling me that will take another 10 days to do that.

GARBAGE SCAM 401K PROVIDER I CAN'T EVEN LOG IN TO THIS GARBAGE

Just terrible. Basically, they just want your information so they can cold call you. Meanwhile, you can't login because it constantly says the username and password don't match. When you look up why it does that, it suggests using your e-mail instead of login. Sometimes it works, most of the time it doesn't. I'm going to have them remove my information from their system. If they can't get an app/website to work why would I allow them to handle my money.