Wow! After attempting my own efforts with online frames etc for other relatives, I was blown away by the care and respect for my Grandfather’s WWI medal ribbons. Yes there’s a long processing time bu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Empire medals have provided myself an excellent service, they managed to turn around my order extremely quickly due to a surprise 90th birthday for my dad. Becki from their customer services was fa... See more
Company replied
Really pleased with the workmanship and overall look of medal ribbons. Got one for myself and 3 others for my comrades who served with me. A surprise gift for them.Im sure they will wear with pride on... See more
Company replied
This company is absolutely fantastic 🙌I asked if they could frame my London Marathon Medals and they couldn’t have been more helpful. Great bunch of people, beautifully framed medals and all round st... See more
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Company details
Written by the company
The Empire Medals brand pays homage to our great military heroes past and present to whom we salute and remain ever proud to serve. The replica medal collections are manufactured in Birmingham’s famous Jewellery Quarter using methods and skills dating back to the very first medals ever to be struck in the United Kingdom. In addition to this we also retail engraving gifts, embroidered clothing plus much more.
Contact info
B10 Leasows Court, Queensway, TF1 7AF, Telford, United Kingdom
- 01952 327571
- info@empiremedals.com
- www.empiremedals.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Excellent service
Excellent service! Good care taken of the medals involved. Kept in touch. Beautifully mounted medals. All posted very securely. Inexpensive service, considering the emotional nature of the contents.
17 June 2026
Reply from Empire Medals Ltd
Thank you for your wonderful review.
We're delighted to hear you were happy with the service you received and that you felt your medals were well looked after throughout the process. We understand how much these items mean to our customers, so we always take great care when handling them.
It's also great to know you were pleased with the communication, the finished mounting and the secure packaging.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
Long service medal and miniature.
The experience of making the order of the items was easy from the start, they gave me a delivery date and the items where delivered on time, the items are made to a very high standard and ready to wear.
17 June 2026
Reply from Empire Medals Ltd
Thank you for your great review.
We're delighted to hear that you found the ordering process straightforward and that your Long Service Medal and miniature arrived on time. It's also wonderful to know you were pleased with the quality and that they arrived ready to wear.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
Reply from Empire Medals Ltd
Thank you for your kind review.
We're delighted to hear you were happy with the quality of your order and felt it offered great value for money. It's also great to know it arrived in good time.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
Reply from Empire Medals Ltd
Thank you for your kind review.
We're delighted to hear you were happy with the service you received. Your feedback means a great deal to the team.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
Reply from Empire Medals Ltd
Thank you for your review.
We're delighted to hear that your order arrived quickly and that you were happy with our prompt service. We always aim to dispatch orders as efficiently as possible.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
Very reliable and quick posting for the…
Very reliable and quick posting for the purchase.
17 June 2026
Reply from Empire Medals Ltd
Thank you for your review.
We're delighted to hear you were happy with the speed of delivery and found our service reliable. We always aim to dispatch orders as quickly as possible while maintaining the highest standards.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
Love this company!
Love this company!
Great products for replacements or multiple issues, without all the hassle.
20 March 2026
Reply from Empire Medals Ltd
Thank you for your wonderful review.
We're so pleased to hear you love our products and found it easy to replace or add to your medals without any hassle. Making the process as straightforward as possible is exactly what we aim for.
Thank you for choosing Empire Medals. We really appreciate your support and look forward to helping you again in the future.
Reply from Empire Medals Ltd
Thank you for your lovely review.
We're so pleased to hear that your grandson was thrilled with his gift. There's nothing better than knowing we've helped make someone's day.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
Reply from Empire Medals Ltd
Thank you for your review.
We're delighted to hear you were happy with both the quality of your order and the service you received. Your kind words mean a great deal to the team.
Thank you for choosing Empire Medals. We really appreciate your support and look forward to helping you again in the future.
Reply from Empire Medals Ltd
Thank you for your review.
We're delighted to hear that your order arrived on time and was exactly what you were expecting. Providing a reliable service and quality products is what we always strive for.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
Site easy to navigate.
Site easy to navigate, product details described and displayed well. Purchase process efficient and uncomplicated. Items ordered were dispatched quickly and received in good order.
18 May 2026
Reply from Empire Medals Ltd
Thank you for your kind review.
We're delighted to hear that you found our website easy to navigate and the ordering process straightforward. It's also great to know your order was dispatched quickly and arrived safely.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
Reply from Empire Medals Ltd
Thank you for your review.
We're delighted to hear that your order arrived well packed, well presented and within the expected timeframe. We take great care in preparing every order, so it's wonderful to know you were pleased with your experience.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
Reply from Empire Medals Ltd
Thank you for your review.
We're delighted to hear you were happy with both the price and the speed of delivery. We always aim to offer great value alongside a fast and reliable service.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
Reply from Empire Medals Ltd
Thank you for your review.
We're delighted to hear that you found the ordering process easy and that your order arrived quickly. We always aim to make shopping with us as straightforward as possible while providing a fast and reliable service.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
From the moment I placed my order
From the moment I placed my order to the actual received finished product the communication was excellent.
The expected delivery date was 28 working days but received the framed product approximately 9 days from the time I posted the medals etc off to receiving the completed framing. All done to an excellent product that. Was perfect for me and my family. The medals were cleaned and ribboned and presented perfectly in order.
My experience with Empire Medals is 100% satisfaction and thank them for a beautiful product in memory of my father during WEII.
Thank you Empire Medals.
27 April 2026
Unprompted review
Reply from Empire Medals Ltd
Thank you so much for your wonderful review.
We're delighted to hear that you were happy with the communication throughout your order and that your framed medals arrived much sooner than expected. It's always our aim to complete orders as quickly as possible without compromising on quality.
We're especially pleased to know that the finished display was exactly what you and your family were hoping for. It means a great deal to us to be trusted with preserving such important memories, and we're honoured to have helped create a fitting tribute to your father.
Thank you for choosing Empire Medals and for taking the time to share your experience. We really appreciate your support.
I can only speak as I see.
I can only speak as I see.
Great Company.
Great Product.
Great Service.
Would recommend to all.
8 May 2026
Unprompted review
Reply from Empire Medals Ltd
Thank you for your kind review.
We're so pleased to hear that you were happy with your experience and that you were satisfied with both our products and service.
Thank you for your recommendation and for choosing Empire Medals. We really appreciate your support and look forward to helping you again in the future.
Reply from Empire Medals Ltd
Thank you for your review.
We're delighted to hear you were happy with both our service and the speed of delivery. We always aim to provide a smooth experience from ordering through to delivery, so it's great to know we achieved that for you.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
Empire Medals Ltd
Prompt dispatch and delivery. Good updates.
Excellent quality. Well made with good finish. Looks great.
Very helpful staff when contacted with any queries or issues.
Extremely pleased
20 April 2026
Reply from Empire Medals Ltd
Thank you for your fantastic review.
We're delighted to hear you were pleased with the quality of your order and that you found our updates and delivery service helpful throughout the process. It's also great to know our team was able to assist with your queries.
Thank you for your kind words and for choosing Empire Medals. We really appreciate your support and look forward to helping you again in the future.
Purchased as a gift for my Dad as he…
Purchased as a gift for my Dad as he has lost his Service Medal. Very impressed with the wooded box and the engraving on the medal.
20 April 2026
Reply from Empire Medals Ltd
Thank you for your lovely review.
We're so pleased to hear that you were impressed with the wooden box and the engraved medal. We hope it made a special and meaningful gift for your dad.
Thank you for choosing Empire Medals. We really appreciate your support and hope to help you again in the future.
highly recommend
everything from talking to the operative, who was very helpful, to receiving my clean and display boxed medals was excellent. would highly recommend.
17 April 2026
Reply from Empire Medals Ltd
Thank you for your wonderful review.
We're delighted to hear that you were happy with the service you received from start to finish. It's great to know our team was able to help and that you were pleased with your cleaned medals and display case.
Thank you for your recommendation. We really appreciate your support and look forward to helping you again in the future.
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