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Review summary
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What people talk about most
Based on these reviews
I order often on EMP and I am a customer since 2010. Excellent experience overall. The fact that you can book the delivery with the supplier is fantastic. Also return policy is remarkable. Quality and... See more
The company offers the best merchandise ever, you can choose from a lot of different brands with best quality. The service is amazing and they track the pack till the end; also the delivery is really... See more
Clothes are even better than they looked on pictures and clips. I bought a dress, 2 jumpers and 1 coat. I am a L size and I was worried because most of the models on their pictures were so skinny. Ins... See more
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Company details
Written by the company
EMP Italia dal 2007 rappresenta la destinazione principale per l'acquisto online di merchandise ufficiale, prodotti e accessori legati all'abbigliamento rock, metal, hard rock, punk, gothic, hardcore e alternativo per uomo, donna e bambino. Grazie a un assortimento di oltre 30.000 prodotti e al catalogo gratuito, a cui si combinano un servizio di assistenza clienti telefonico, via mail e su Facebook cordiale ed efficace e la possibilità di avvalersi del reso gratuito, EMP dà a tutti la possibilità di differenziarsi e creare il proprio stile personale.
Contact info
via XX Settembre 70/G, 37036, SAN MARTINO BUON ALBERGO, Italy
- assistenza.clienti@emp-online.it
- www.emp-online.it
4.7
Excellent
2K reviews
Replied to 70% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
It's great!
14 April 2026
Unprompted review
I received a box in a package that was…
I received a box in a package that was completely unsuitable for shipping a collector's item. The cardboard box was almost open and there was practically no protective packaging inside, such as bubble wrap. In fact, one of the four corners was dented. I think it is disrespectful to a collector to send goods in these conditions. Terrible experience
10 February 2026
Unprompted review
Reply from EMP Italia
Ci spiace Alessandro! Solitamente gli articoli da collezione, che siano Vinili o Funko Pop!, vengono spediti con la massima cura. Segnaleremo l'accaduto.
Very good merchandising site!
Wide choice, well organised site and quick delivering! Tank you!
28 January 2026
Unprompted review
Simply fantastic
23 January 2026
Unprompted review
Reply from EMP Italia
Grande Maggots!!
Great shirts
Great shirts. Many thanks for the fast delivery. Well done!
23 December 2025
Unprompted review
Reply from EMP Italia
Grazie Chiara!! Fedelissima <3
Excellent quality
Excellent quality , nice designed . Easy to understand size.
16 October 2025
Unprompted review
Fast delivery and nice t-shirt
Fast delivery and nice t-shirt! Thank you
31 October 2025
Unprompted review
Fantastic Coat
The coat is fantastic: for autumn and spring temperatures will work perfectly. The price was super good and also the shipment was very fast.
I’m very happy with this purchase and I will buy more from EMP! ⭐️⭐️⭐️⭐️⭐️
27 October 2025
Unprompted review
Fast service and beautiful t-shirt
Fast service and beautiful t-shirt! I love it
22 October 2025
Unprompted review
SIZES DO NOT CORRESPOND TO DESCRIPTION!
I ordered a Medium size T-shirt after having double-checked the size chart and received probably an XL or even a 2XL.
I can understand a 2-3 cm difference but the article I got is completely over-dimensioned.
I am disappointed and “how can I buy other items if I cannot trust the size-chart at all?”.
20 October 2025
Unprompted review
so I changed them for a pair more small…
so I changed them for a pair more small pair, as initially I got a 43, but they were more bigger than my foot, so I took 42, and now I fell them very good on my foot
26 September 2025
Unprompted review
Reply from EMP Italia
Grazie Herman! Ricordiamo a tutti che su EMP il reso è gratuito! :)
I'm very disappointed because the size…
I'm very disappointed because the size is wrong and I can't change the items with a bigger size!!! I could send you back the items but it's unbelievable the idea that I have to give you my bank details!!! What a pity!!! I'm your client from long time.....
19 September 2025
Unprompted review
Reply from EMP Italia
Salve Maddalena! Non c'è nulla di anomalo, ci spiace che ci assegni 1 stella per una gestione dei resi molto comune negli ecommerce. Il reso è possibile e totalmente gratuito. Non vi è un cambio taglia, ma un rapido rimborso così che la clientela possa acquistare un altro prodotto a scelta (o un'altra taglia). In caso di pagamento in contanti è normale che vengano chiesti i dettagli bancari per il rimborso, nulla di strano o pericoloso.
Awesome!
Very nice and originale merchandising items.
Fast and reliable shipping with DHL.
Absolutely satisfied!
17 September 2025
Unprompted review
Reply from EMP Italia
Ciao Marcello! Grazie mille!
Good price for cool clothes
Clothes are even better than they looked on pictures and clips. I bought a dress, 2 jumpers and 1 coat. I am a L size and I was worried because most of the models on their pictures were so skinny. Instead, I was very satisfied of the way they fit on me. The quality is good, although I found some good bargains in August. I would totally recommend EMP to all my friends looking for alternative clothing, which is so hard to find in shops, nowadays.
10 September 2025
Unprompted review
Reply from EMP Italia
Ciao Ilenia! Grazie della bellissima recensione!
Good quality and punctuality
The product is good and it arrived a few days before the expected date.
11 September 2025
Unprompted review
Always good!
Always good!! EMP has a lot of choices for people that love metal, rock and everything is out of ordinary. THANK YOU
Sorry for my English, I'm italian.
4 September 2025
Unprompted review
Reply from EMP Italia
Grazie Ellie! La tua passione per la musica ci accomuna! \m/
Reply from EMP Italia
Ottimo Pier! Ci teniamo che i collezionisti ricevano i Vinili in perfetto stato!
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