Elsons offered the best price with the confidence of collecting in store if wanted. I purchased on a Friday for delivery mid-following week but item arrived next-day, Saturday for no extra cost and at... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and communication. Purchase of new wheeled tool bag. They had stock of all size options when others didn’t. Priced at the genuine price, not inflated as other suppliers were due to... See more
Company replied
I wanted to purchase a new jigsaw, I have taken a liking to Festool equipment. For various reasons I prefer a cordless machine (pat testing regulations at some sites) So I contacted a supplier lo... See more
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An absolute dream to find a business that delivers on what they say. I have ordered on a Monday morning and it’s been delivered Tuesday afternoon at no extra cost. My go to company for quality goods,... See more
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Company details
Written by the company
We are friendly, helpful and knowledgeable team looking to offer our customers the very best in customer service. We offer great prices and free next day delivery on the majority of our product range. When online ordering, things can, on occasion, not go to plan, we are always on hand to assist and resolve any issues as quickly as possible. We have power tool and building material experts on hand to answer your questions relating to the products we sell.
Our promise to you
Written by the company
- We're committed to our customers!
- As well as offering great prices, huge stock range and fast delivery, we also pride ourselves on offering our excellent customer service
Contact info
Unit 1 Brick Knoll Park, AL1 5UG, St Albans, United Kingdom
- 01727790750
- online@elsons.co.uk
- www.elsons.co.uk
4.8
Excellent
552 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Elsons Tools
Thank you for the positive review
Reply from Elsons Tools
Thank you for the 5 stars
Reply from Elsons Tools
Thank you for the wonderful review
Carnt fault them they are friendly…
Carnt fault them they are friendly really helpful and would buy of them again
14 May 2026
Reply from Elsons Tools
Thank you for the positive feedback.
Reply from Elsons Tools
Thank you for the amazing review
Great shop always very fast and all…
Great shop always very fast and all packaged nicely, not a problem so far after two order be back again for sure
13 May 2026
Reply from Elsons Tools
Thank you for the excellent review
Reply from Elsons Tools
Thank you for the great review
I booked next day delivery implicitly…
I booked next day delivery implicitly urgent.
Delivery was signed for only whilst I was at work i couldn't ask for leave in safe place as Elson have blocked option. Noneof this was clear when i ordered.
28 April 2026
Reply from Elsons Tools
Thank you for your review. Sorry to hear your experience wasn't a positive one, your feedback has been noted
Recommend
Makita cordless spears. Best price on line and delivered the following day. Recommend.
12 May 2026
Reply from Elsons Tools
Thank you for the wonderful review
Reply from Elsons Tools
Thank you for the excellent review
Reply from Elsons Tools
Thank you for the great feedback
I wanted to cancel my item few hours…
I wanted to cancel my item few hours after order but they didn’t answer my email, 2 weeks later still no answer.
11 May 2026
Reply from Elsons Tools
Apologies for this, all emails are answered within 24 hours. I will look into this further to why there was no response to your email.
Very happy with purchase and delivery…
Very happy with purchase and delivery was very quick
11 May 2026
Reply from Elsons Tools
Thank you for the great review
Reply from Elsons Tools
Thank you for the wonderful review
Bought a Makita 18v cordless combi…
Bought a Makita 18v cordless combi drill. Best price I could find and prompt shipping. And really good customer service answering a technical question before purchase.
11 May 2026
Reply from Elsons Tools
Thank you for the great feedback
Amazing company
We are floor sanders and rely on our extractors every day . Ordered the festool part at 2pm ish . Part turned up at 9.30 am the next day. Absolutely seamless and amazing service . Thankyou so much guys . Also part was really easy to find and order on their website.
8 May 2026
Reply from Elsons Tools
Thank you for the amazing review
Good Company
Fast delivery and when it turned out I'd ordered the wrong product then took it back and issued a full refund within a week.
28 April 2026
Reply from Elsons Tools
Thank you for the great review
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