Elsons offered the best price with the confidence of collecting in store if wanted. I purchased on a Friday for delivery mid-following week but item arrived next-day, Saturday for no extra cost and at... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and communication. Purchase of new wheeled tool bag. They had stock of all size options when others didn’t. Priced at the genuine price, not inflated as other suppliers were due to... See more
Company replied
I wanted to purchase a new jigsaw, I have taken a liking to Festool equipment. For various reasons I prefer a cordless machine (pat testing regulations at some sites) So I contacted a supplier lo... See more
Company replied
An absolute dream to find a business that delivers on what they say. I have ordered on a Monday morning and it’s been delivered Tuesday afternoon at no extra cost. My go to company for quality goods,... See more
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Company details
Written by the company
We are friendly, helpful and knowledgeable team looking to offer our customers the very best in customer service. We offer great prices and free next day delivery on the majority of our product range. When online ordering, things can, on occasion, not go to plan, we are always on hand to assist and resolve any issues as quickly as possible. We have power tool and building material experts on hand to answer your questions relating to the products we sell.
Our promise to you
Written by the company
- We're committed to our customers!
- As well as offering great prices, huge stock range and fast delivery, we also pride ourselves on offering our excellent customer service
Contact info
Unit 1 Brick Knoll Park, AL1 5UG, St Albans, United Kingdom
- 01727790750
- online@elsons.co.uk
- www.elsons.co.uk
4.8
Excellent
549 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Elsons Tools
Thank you for the great review
Delivers on what they say
An absolute dream to find a business that delivers on what they say. I have ordered on a Monday morning and it’s been delivered Tuesday afternoon at no extra cost. My go to company for quality goods, competitive prices and exceptional good delivery service. Thank yous.
11 May 2026
Reply from Elsons Tools
Thank you for the amazing review
Very efficient company
Very efficient company, I made an error in ordering the wrong item, this was helpfully resolved.
22 May 2026
Reply from Elsons Tools
Thank you for the wonderful feedback
Reply from Elsons Tools
Thank you for the amazing review
Excellent customer service by Emma…
Excellent customer service by Emma Wilson. Need a part for my Festool midi. Emma took the time to verify the part I needed to match my model.
Purchased it directly on the website. Ordered in the morning and came the next day.
No fitting issues as I was a like for like part.
Definitely use you guys again for Festool parts.
Emma Wilson definitely 10 out of 10
Company definitely 10 out of 10
Delivery service 10 out of 10
So I a word would I recommend them YES
21 May 2026
Reply from Elsons Tools
Thank you for the excellent feedback and the 5 stars
Reply from Elsons Tools
Thank you for the amazing review
I've ordered a hop up and received…
I've ordered a hop up and received different model. They've managed prepaid delivery and I've received a refund.
12 May 2026
Reply from Elsons Tools
Thank you for your review. Sorry to hear that you was unhappy with our service on this occasion. We did contact you directly with an explanation with regards to the item you received.
Reply from Elsons Tools
Thank you for the 5 stars
Reply from Elsons Tools
Thank you for the 5 stars
Great service and delivery
Really great delivery and service. Product section and prices are good.
18 May 2026
Reply from Elsons Tools
Thank you for the positive review
Reply from Elsons Tools
Thank you for the amazing review
Reply from Elsons Tools
Thank you for the excellent review
Should have been next day delivery but…
Should have been next day delivery but took 3 days which was a pain as the whole reason I ordered through them was for next day delivery. Not technically their fault but not offering any compensation either.
18 May 2026
Reply from Elsons Tools
Thank you for your review. Sorry to hear that you was unhappy with our service on this occasion and the courier company let us down. We did contact you directly with an explanation regarding the compensation.
Reply from Elsons Tools
Thank you for the positive review
Reply from Elsons Tools
Thank you for the 5 stars
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