Elsons offered the best price with the confidence of collecting in store if wanted. I purchased on a Friday for delivery mid-following week but item arrived next-day, Saturday for no extra cost and at... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service and communication. Purchase of new wheeled tool bag. They had stock of all size options when others didn’t. Priced at the genuine price, not inflated as other suppliers were due to... See more
Company replied
I wanted to purchase a new jigsaw, I have taken a liking to Festool equipment. For various reasons I prefer a cordless machine (pat testing regulations at some sites) So I contacted a supplier lo... See more
Company replied
The service was painless and efficient. The items are also very priced competitively and was an easy choice. Every time I’ve used Elsons Tools, their service has been consistent.
Company replied
Company details
Written by the company
We are friendly, helpful and knowledgeable team looking to offer our customers the very best in customer service. We offer great prices and free next day delivery on the majority of our product range. When online ordering, things can, on occasion, not go to plan, we are always on hand to assist and resolve any issues as quickly as possible. We have power tool and building material experts on hand to answer your questions relating to the products we sell.
Our promise to you
Written by the company
- We're committed to our customers!
- As well as offering great prices, huge stock range and fast delivery, we also pride ourselves on offering our excellent customer service
Contact info
Unit 1 Brick Knoll Park, AL1 5UG, St Albans, United Kingdom
- 01727790750
- online@elsons.co.uk
- www.elsons.co.uk
4.8
Excellent
548 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Elsons Tools
Thank you for the great review
Amazing customer service and support
Amazing customer service and support, fantastic price and speedy delivery. Will know doubt be using Elsons Tools again.
Ordered my package, it came well within the time frame. Unfortunately the charger was faulty I contacted Elsons Tools they were understanding and apologised for the issue and I received a new charger the next day.
Thank you Elsons Tools
3 July 2026
Reply from Elsons Tools
Thank you for the 5 stars
Great competitive prices and even got…
Great competitive prices and even got delivered a day earlier than expected, awesome!!
3 July 2026
Reply from Elsons Tools
Thank you for the positive review
Item was exactly what I ordered at a…
Item was exactly what I ordered at a very competitive price. Delivery was swift and tracked
3 July 2026
Reply from Elsons Tools
Thank you for the great review
Great communication and rapid delivery…
Great communication and rapid delivery will be using again for future purchases.
3 July 2026
Reply from Elsons Tools
Thank you for the amazing review
Great service
Great service, customer service always polite even when you call with multiple questions. Definitely recommend.
2 July 2026
Reply from Elsons Tools
Thank you for the fantastic review
Reply from Elsons Tools
Thank you for the positive review
Best price on the internet and a very…
Best price on the internet and a very speedy and efficient delivery.
2 July 2026
Reply from Elsons Tools
Thank you for the 5 stars
Amazing services
Amazing services Elsons tools has everything I’ll ever need so will be definitely ordering again from them.
Delivery was quick and the price was the best I’ve seen online.
5 February 2026
Reply from Elsons Tools
Thank you for the positive review
Reply from Elsons Tools
Thank you for the 5 stars
Ordered and delivered without any fuss
Ordered and delivered without any fuss. I am a returning customer and will do so in the future
1 July 2026
Reply from Elsons Tools
Thank you for the 5 stars
Reply from Elsons Tools
Thank you for the amazing review
Reply from Elsons Tools
Thank you for the wonderful review
APC delivery Service
The whole purchase was nice and smooth.
Company Elsons Tools was pretty quick to respond with any issues with delivery service.
APC delivery Service unfortunately this company is not up to the standard. The delivery slots was not accurate. One day he will say that he’s going to be delivered between hours in the afternoon. He tried to deliver it in the morning complaining that no one was at home even if he gives the actual timeslot eventually after first time I receive a text message saying that he’s gonna be delivered between 5 o’clock in the afternoon to 7 o’clock in the afternoon he comes along and deliver the stuff at 12:30 pm
Luckily, my wife was at home to pick up the stuff. He literally shovel the package into her hands like he was a piece of garbage.
Not very happy I will think twice to buy from this company despite that they try to help.
I think that’s it .
29 June 2026
Reply from Elsons Tools
Thank you for your review. I am sorry to hear you are unhappy, we strive to provide a good service to our customers. Apologies for the issues you encountered with the courier company. Your feedback has been taken on board and we will strive to do better, if you was to use us in the future.
Reply from Elsons Tools
Thank you for the great review
Makita E-22953 125mm Thin Metal Cutting Discs
Very good price, efficient service and quick delivery. Will happily buy from Elsons Tools again.
15 June 2026
Reply from Elsons Tools
Thank you for the great review
Best prices and the fastest delivery…
Best prices and the fastest delivery I've experienced for tools . Ordered after 5pm and still arrived the next day for no extra cost. All paperwork emailed instantly and constant updates. Brilliant experience
15 June 2026
Reply from Elsons Tools
Thank you for the positive feedback
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