Getting paid in USD in Pakistan doesn’t give you many options, which often forces you to compromise. Before Elevate Pay, I was using Payoneer and faced PRC issues along with heavy fees. So far, my exp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product - filling a gap for USD wallets in Pakistan and on point customer support makes life easier. Would appreciate better exchange rate with Apple Pay enabled cards like before.
Their service has been really amazing. Elevate helped me get payment when there was literally no other good option available. The service was good and customer support was also very responsive.
Solution: Payment was received on 19 Oct with the help of the Facebook page admin of ElevatePay, Hassan Ameer. He also made it clear that I should start the withdrawal at the start of the week... See more
Company details
Written by the company
Elevate Pay is empowering remote professionals and freelancers in emerging markets with access to USD banking. Our fintech platform offers a secure, transparent, and easy-to-use solution for receiving, sending, and saving money for remote professionals.
Contact info
2261 Market Street, STE 22803, 94114, San Francisco, United States
- help@elevatepay.co
- www.elevatepay.co
4.1
Great
98 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 2 weeks
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Elevate Pay Scam Alert: Don't Get Ghosted by Their "Customer Service"
I recently applied for an account with Elevate Pay and have been deeply disappointed by their lack of communication and customer support. Despite submitting all required information and documents, I received no response or updates on my application status.
Attempts to contact their customer support through email and the limited online channels proved fruitless. Emails went unanswered, and the lack of a direct phone number or live chat option made it impossible to get timely assistance.
This complete lack of communication is unacceptable for a financial service provider. I am now left uncertain about the status of my application and have serious concerns about the company's reliability.
For a company that claims to offer a seamless financial experience, their lack of basic customer support is a major red flag. I cannot recommend Elevate Pay until they significantly improve their communication and responsiveness to customer inquiries.
31 May 2024
Unprompted review
Reply from Elevate Pay
Dear Shoaib,
Thank you for bringing your concerns to our attention. We are truly sorry to hear about the difficulties you’ve experienced with our customer service and the lack of communication regarding your application.
Please accept our sincere apologies for any frustration this may have caused. We strive to provide timely and practical support to all our customers, and it is clear that we fell short in your case.
We have tried to identify your email and application to address your concerns, but unfortunately, we could not locate your specific details.
To ensure that we can effectively assist you, please feel free to reach out to us directly at help@elevatepay.co. We are committed to resolving your issue and improving our communication processes.
Thank you for your patience and understanding.
Best regards,
Elevate Pay Team
Electronic money service for remote professionals
I have been using the service since March. The app has a simple user interface and instant notifications on all transactions. Finally, a payment platform that allows me to receive payments and purchase services via a virtual debit card. And, I can send the money to my home country as well. By the way, this service only caters to remote professionals.
6 June 2024
Unprompted review
Reply from Elevate Pay
Dear Rowan,
Thank you for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
If you need any assistance, please get in touch with us at help@elevatepay.co
Best,
Team Elevate Pay
The Customer Support and the Ease of Use is out of this world
The customer support is great. Replies within minutes. They helped me a lot when applying for an account. Transaction in any country has not been a problem since I started using this.
5 June 2024
Unprompted review
Reply from Elevate Pay
Dear Nazmul,
Thank you for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
If you need any assistance, please get in touch with us at help@elevatepay.co
Best,
Team Elevate Pay
Useless customer support , Scammers
They are just here to steal User KYC information. They never accept any identity verification document or activate any account they want to steal your Data. and the worst scenario is their customer service, Some auto bot replying of my emails with the same messages again and again, and No solutions there, Complete SCAM Guys 🤬
27 May 2024
Unprompted review
Reply from Elevate Pay
Dear Barry,
Thank you for sharing your feedback. We sincerely apologize for the frustration you’ve experienced and understand your concerns regarding our identity verification process.
Please be assured that our company takes compliance and security very seriously. We have strict protocols to protect your data and handle all customer information carefully. Our procedures are designed to meet regulatory requirements and to safeguard your privacy.
We also want to clarify that we do not use automated bots to respond to inquiries. Our support team is dedicated to providing personalized assistance, and we regret if any of our responses seemed repetitive or unhelpful.
We recommend reapplying using new credentials, such as a different email address and phone number, to assist you further. If you need any help with this process or have additional questions, please get in touch with us directly at help@elevatepay.co. We are here to assist you and resolve any issues you might face.
Thank you for your understanding and patience.
Best regards,
Elevate Pay Team
Worst service ever 😡🤬👎
Worst service ever 😡🤬👎. They banned my account without any reason. They don't accept business payments. This is the worst platform I had ever used. They didn't refund my balance.
They send me mail that they will ban my account soon without any specific reason. I contact them and provide them with all proof and resources. They removed my account. After that, I tried to contact them through Whatsapp group and told the admin whole story. He didn't replied to me and banned me from Whatsapp as well. After doing this all, They also removed me from their group.
I'm very disappointed by their service & behaviour. I never recommend it to anyone out there.
6 February 2024
Unprompted review
Reply from Elevate Pay
Dear Mohsin,
Thank you for your feedback. We sincerely apologize for the frustration and disappointment you've experienced. Having your account offboarded can be upsetting, and we regret that our service did not meet your expectations.
Please be assured that the decision to offboard your account was made in strict adherence to our compliance policies. Our team conducted a thorough review, and the action taken aligned with our regulatory requirements. We understand this complicated situation and appreciate your effort in providing additional information.
Regarding your account balance, we want to clarify that the remaining funds were transferred to your account before the offboarding process was completed.
If you still wish to use ElevatePay, you can reapply using new credentials (email and phone number). We are here to support you and ensure a smoother experience moving forward. Please don't hesitate to contact us at help@elevatepay.co for further assistance and a smoother application process.
Thank you for being so understanding, and we hope to have the opportunity to assist you again.
Best regards,
ElevatePay Team
I never got my account accepted
I never got my account accepted, even though i provided them all the documents and had to wait so many days from their team and they just said they cant tell me anything. Poor service and slowest response time.
9 April 2024
Unprompted review
Reply from Elevate Pay
Dear Mahad,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced.
We want to assure you that we have reviewed your case and are sure that we have communicated the account activation requirements to you previously. Please don't hesitate to reach out if you have any further questions or need additional assistance.
If you are still interested in getting an account with Elevate Pay, we encourage you to re-apply with documents that fulfill the requirements using new credentials, and we will ensure prompt support throughout the process.
Please contact us at help@elevatepay.co, and our team will be more than happy to assist you with any questions you may have.
Thank you for your patience and understanding.
Best regards,
Elevate Pay Team
Reply from Elevate Pay
Dear Rahid,
Thank you for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
If you need any assistance, please get in touch with us at help@elevatepay.co
Best,
Team Elevate Pay
Have been using it for couple of weeks
Have been using it for couple of weeks. Super smooth transaction, a good alternate for wise or payoneer. Super responsive support team, got my virtual USD account approval within 24 hours.
Definitely recommended!
8 March 2024
Unprompted review
Reply from Elevate Pay
Dear Afnan,
Thank you for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
If you need any assistance, please get in touch with us at help@elevatepay.co
Best,
Team Elevate Pay
Using it for whUsing it for while ,now i became a kinda fan of elevate ,great stuffs ile ,now i became a…
Using it for while ,now i became a kinda fan of elevate ,great stuffs
22 March 2024
Unprompted review
Reply from Elevate Pay
Dear Minhajul,
Thank you for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
If you need any assistance, please get in touch with us at help@elevatepay.co
Best,
Team Elevate Pay
Ans easy and profitable Medium for freelancer
22 March 2024
Unprompted review
Reply from Elevate Pay
Dear Muktadir,
Thank you for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
If you need any assistance, please get in touch with us at help@elevatepay.co
Best,
Team Elevate Pay
Reply from Elevate Pay
Dear Abdul Kader,
Thank you for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
If you need any assistance, please get in touch with us at help@elevatepay.co
Best,
Team Elevate Pay
Best service
Been using their service. Their support team is very responsive.
Also got myself a free virtual debit card!
So far so good.
Recommend.
22 March 2024
Unprompted review
Reply from Elevate Pay
Dear Farhan,
Thank you for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
If you need any assistance, please get in touch with us at help@elevatepay.co
Best,
Team Elevate Pay
Worst experience ever
I regsitred an account with Elevate pay since 23 SPT 2023 and till this day I'm writing this review, I never got my account accepted and frankly never got reply from elevate again. I tried to contact them via email multiple times over and over and each time I get is same canned email "we are sorry due to high volume the verification can take time" I'm waiting over 4 months for simple account application. it's really bad given it's company that deal with money they can't even handle sign ups correctly.
UPDATE 8 Aug 2024: I got the email and uploaded my fiverr earnings but got no email back so not sure if that account rejected or accepted
23 September 2023
Unprompted review
Reply from Elevate Pay
Dear Esmail,
Thank you for bringing this to our attention. We appreciate your patience as we work to improve our service.
Kindly note we took your feedback seriously and we had a closer look, we have came a cross an agreement with the concerned team to give you second chance, upon this we:
1. Changed the account status to under review instead of rejected.
2. sent you new links to submit the required document.
We’re glad to hear you’ve received a solution from us! If it meets your expectations and resolves your issue, please consider updating or removing your review.
Best regards,
Elevate team.
Sent an email 3 days ago
Sent an email 3 days ago. No acknowledgement, no reply
21 January 2024
Unprompted review
Reply from Elevate Pay
Dear Janes,
Thank you for your feedback. We sincerely apologize for the delay in our response and any inconvenience this may have caused. We understand the importance of timely communication and are working to ensure that such issues are addressed more swiftly.
We attempted to reach you based on our information but could not connect. We are here to assist you with any questions or concerns. You can contact us at help@elevatepay.co, and we will prioritize your inquiry.
Thank you for your patience and understanding.
Best regards,
Elevate Pay Team
CONVENIENT transfers and receiving!
CONVENIENT transfers and receiving!
Great Exchange rates!
Good Customer Support!
FDIC Insured!
And also they Provide Master Debit Card (Virtual)
Overall best wallet for remote workers!
24 January 2024
Unprompted review
Reply from Elevate Pay
Dear Haddy,
Thank you for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
If you need any assistance, please get in touch with us at help@elevatepay.co
Best,
Team Elevate Pay
They simply never reply..scam
They simply never reply..
You just get an automated email.
Don't trust them.. they collect data ur passport.. etc.
And never open account or reply email..
Very shady scam
2 January 2024
Unprompted review
Reply from Elevate Pay
Dear Moustafa,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced. We understand the importance of timely and practical support and are sorry we fell short.
We’ve reviewed your case and made improvements to our processes to ensure better communication in the future. We would love to resolve any issues and assist you with any queries.
Please contact us directly at help@elevatepay.co with any details or concerns, and our team will be more than happy to assist you promptly.
Thank you for bringing this to our attention, and we look forward to resolving this matter for you.
Best regards,
Elevate Pay Team
Excellent Services
I have been using their services since the beta stage, and It's great; I only hope they will add receiving USD through wire transfers "SWIFT" in the near future.
18 January 2024
Unprompted review
Reply from Elevate Pay
Dear Mohamed,
Thank you for bringing this to our attention. We appreciate your patience as we work to improve our service.
We have looked into the issue that you are facing and we would like to inform you that:
We are currently working on providing SWIFT code soon within the upcoming next months, and we will announce once we have updates regarding this.
Thank you again for choosing Elevate Pay. We're committed to providing you with the best possible service and look forward to continuing to serve you.
If you need any assistance please contact us on help@elevatepay.co
Best,
Team Elevate Pay
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