Electrical Showroom Reviews 

Ordered a ring camera over 2 weeks ago. No one answers 0800 phone number. Not returning emails - feel like I've been scammed

Don't use!! Ordered ring camera and Google doorbell. Money taken from my account but no update about delivery. 0800 number never answered. Then got email suggesting my card was fraudulent and could report me to police. They don't seem legit.

Excellent customer service, cannot recommend highly enough
5*****
A++++++

They wouldn't answer the phone after getting our order wrong

Excellent company. The ring security spot light was the cheapest on line with these guys. I incorrectly selected the wrong delivery method. Called them up and they rectified my error immediately and got it out for next day delivery.

When I contacted them for an order they helped me to choose the right one for the best price.

At the time of writing, I had purchased a Honeywell Doorbell from "Electrical Showroom" (ES) just over 14mths ago. Recently the doorbell push-button became faulty, so I contacted ES via email, since the product had a 2yr warranty.

Within days of contacting ES, they had sent me a replacement push-button without any question or quibble. They had also sent a free post label for me to send the faulty push-button back to them - what fantastic customer service!

Well done and I will definitely be shopping here again!

Regarding order number: #100073673

I ordered 2 wired NEST smoke alarms and a NEST thermostat. The electrical showroom failed to deliver the thermostat and sent me the wrong alarms (battery-powered), which need to be returned for either the correct ones or a full refund. Check with John Lewis if they can price-match as that is what I plan to do.

A member of their team called me after placing the order to let me know they're waiting for stock of the thermostat and will receive it in several days and will either send it the following day, with next day delivery. This hasn't happened yet, so I don't know when I will receive it. This is causing a delay with my house renovation project as I can't plan when to book a plumber or electrician to install the smoke alarms and thermostat.

They've so far demonstrated to be incompetent on 2 counts, they can't read and check if the difference between battery-powered or wired, and they knowingly accepted my order when they don't have stock and have lied to me about delivering it.

Excellent Customer Service, really very good communication, gave clear details on issues I raised and resolved to my satisfaction. Have purchased items in past from Electrical Showroom and always been impressed, Happy to recommend.

Excellent, impressively quick delivery. Although one of the items (Ring Camera) was the wrong colour, customer service sorted without issue and had sent out the correct one within hours of getting the incorrect item returned.

Ordered two exterior lights for next day delivery. One light was wrong one ordered. Rang up, phone answered immediately and correct item dispatched as I was on the phone. Received next day. So almost perfect experience and they certainly made every effort to put right the mistake immediately. Recommended.

Lost order initially but rectified the issue promptly.

Excellent quick delivery, product as described.

Sent the wrong items and I am still waiting for replacements 1 week after.

Very reasonably priced and great delivery. Would use again.

Ordered something, recieved it in good time, kept updated throughout, can’t ask for more.

Speedy delivery, no problems a pleasure to do business with.

Very good service
Happy got my lights on time

I order just about every Nest product for a renovation I'm doing, and Electrical Showroom beat everyone on price, and I'm glad to say service was good too. First delivery arrived very quick. Second order said it had shipped, but 3 days later nothing in the post... However, I had missed some calls that turned out to be from the customer service team advising there was a delay on stock and they would overnight me the items on an agreed date. Overall very happy.