El Corte Inglés Reviews 

Never buy from this shop.
Shipping was rapid, it was good.
But the product didn't fit my size so, I asked for return.
They say '' You can request a free collection from your home by the GLS return'' '' In order to do so, you will need to confirm the items you wish to return''
It was not clear for me who to confirm with.
They don't say how to comfirm so, I asked about that
they just answer the same thing '' You can request a free collection from your home by the GLS return'' '' In order to do so, you will need to confirm the items you wish to return''...
I already told them that I would like to confirm my return with all the information.
But they just answer me, you will have to confirm...
There's no '' confirm my return '' on their website..

Very very unpleasant company. I wanted to return some clothes which I sent to the address they gave. It was returned to me stating not claimed. Attempting to deal with customer service is like banging one’s head against a wall. They do absolutely nothing and couldn’t care less. I sent it back to them again and it was returned a second time. This has taken over a year and I have clothes I don’t want and cannot return. Do not buy from these people.

Doesn’t accept foreign cards online. Good luck

Atencion de clientes la mas pesima!!!

The worst experience I have ever had. I didn't recieve 1 of 5 clothes I have ordered (but they wrote to me that I did after I sent a claim). And also they totally ignored my return request. Never do any purchases here!

Charging almost 3x what I pay elsewhere in Malaga for 2 items, hardly one of the costliest cities in the world. Well until you buy something in El Corte Ingles. I'll never return there. 1.5 times ok, for the ambiance etc. But more is a rip-off. They get the 2nd star because they refunded my money the next day for one (unopened) item, even though I can spend a lot of time giving reasons.

Charged me 6.5 euros for a 2032 battery that costs 2.75 euros in the USA. Also 35 euros for battery watch replacement, Tissot watch, which cost $15 in New York 2 years ago. I will never shop there again whether in Spain or anywhere else

Cancelation of order is not possible ONLINE although terms say this! This is not customer friendly.

I was quite worried having read all of the reviews on here, however, I ordered a skirt from the eu website and was very happy. It was exactly as described and arrived within the week.

Attention people's!! Don't buy here!! I was buying two flying ticket 904,76€ and after delete the travel I take back only 276€. No good, for nothing. The customer service is so acid and slowly. Really badly experience.

I ordered a piece of clothing from them 3 months ago. It took 2 weeks to get delivered (as opposed to 3 days like they had promised) and once I received the package, the zipper on the piece of clothing was broken. I emailed them right away stating I wanted to exchange this piece of broken item with a new one, they took a couple of days to reply, saying they will look into it. Since then I have not heard from them again. I emailed a second time 2 weeks ago for an update and they have now gone silent. I am extremely disappointed in El Corte Inglés, how can such a big business behave like this? I should have read all the negative comments before purchasing from them. I will never buy from them again.

Stores are way too crowded now. Not enough people at cashiers.

I ordered an item online and clicked the button to have it delivered next day, when I received the confirmation email it said delivery 7 days later. I emailed them straight away as I required the item urgently,when they replied they said it would be before the 7 days. When I checked the item on line again they had altered the website to read the delivery date.
I waited until the day it should have been delivered and got a message from the delivery company to say it would be the next day.
Come on El Corte Ingles, get your act together and perform like the large company that you are and sort out your customer service as I am still waiting for a reply to my 2nd email it should be common courtesy to obtain a reply.

Ordered an item online and they called me to confirm delivery within two hours. They cancelled my order immediately after the call and when I tried to contact them, it was impossible. When I managed to get to someone after a long time, they didn’t provide any information or details for a refund and terminated the chat. Just go and spend your money somewhere else

Muy muy mal. He esperado 3 semanas por un frigorifico que aun no he recibido. Su online ayuda no ayuda. Si sabia cuando he hecho la compra cuantos veces necesitaria contactar el corte Ingles, nunca habria comprado de ellos. They are unhelpful and dont respond to complaints about goods that dont arrive when they say they will. After many messages on online chat they advised that they only deliver on one particular day of the week which is hopeless.
POR FAVOR NO COMPRA DE ESTE COMPANIA

Do not ever use the online service of El Corte Ingles. They do not meet the minimum standards for it. I do all my shopping online and never had an experience as bad as this one with any other provider. They should be banned.

I bought a Panama hat at the shop in Barcelona in early July for €112.50. Within weeks, the brim was coming apart. I notified them on 29th July, provided full details of the transaction, and offered to send a photo.
They have still not offered any form of settlement, nor any idea of when they might.

Ordered a new cooker as I was tempted by the discount. Arrived with broken glass in the door. Really helpful people on website but still no replacement and just been called to be told it will be another 2 weeks.
Ridiculous amount of time to get a delivery when I've paid for the item. I won't be purchasing from them again!

I ordered two products becasue the prices were nice and only after I checked the Trustpilot (my mistake). Then when I saw that it might be problematic, I cancelled the order from the account - which was a nice option and I got the confirmation that my order was cancelled. But the pending PayPal transaction was not cancelled by ElCorteIngles - either they do not know how, their system is not so advanced to do that or I don´t know. Now I am going back and forth with ECI and PayPal to release the pending funds .. which to my shock none of them can help. In the worst case scenario they will be blocked for one year and then I can have the €€ back for an order I have cancelled. This is a very shady business .. I would not order from them ever again.