Efoam Reviews 

566
•
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Obviously you don't gat the free pillow.. unless it comes separately from the main delivery, oh well, must be a sales tactic...

Company replied

Rated 5 out of 5 stars

Ordered what we thought we wanted, but was advised what was suitable for the job. They stated to come and visit and try out the different options and were very helpful. Came away with the correct fo... See more

Rated 5 out of 5 stars

What joy! The new foam-filled cushions for my sofa offer truly superior comfort and support. Why, because they are comfortable, distribute weight evenly and are clearly going to maintain their structu... See more

Company replied

Rated 5 out of 5 stars

I used Efoam for two new sofa cushions. We have had a brilliant sofa bed for 20 years that was still in great condition apart from two backrest cushions that were losing their shape. I sent off mea... See more

Company replied

Company details

  1. Bedroom Furniture Store

Written by the company

eFoam foam cut to size and shape.


Contact info

4.2

Great

TrustScore 4 out of 5

566 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(566)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered a piece of rigid foam for my…

I ordered a piece of rigid foam for my camera bag to give it a bit of form. The order process was very easy and so was payment. I received an email confirming my order and an approximate delivery time. My order arrived within a week. Well pleased.

20 June 2024
Unprompted review
Efoam logo

Reply from Efoam

Dear Ian,
Thank you for your wonderful review! We're delighted to hear that you found the ordering and payment process easy and that your foam arrived promptly. It's great to know you're pleased with your purchase. Enjoy your newly reinforced camera bag!
Kindest regards
eFoam Customer Care Team

Rated 5 out of 5 stars

More than impressed

More than impressed, the site was easy to navigate, foam cut to the size I asked for, very clear guide on what foam to order. No issues what so ever. And very fast delivery. Highly recommend.

11 June 2024
Unprompted review
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Reply from Efoam

Thank you so much for your kind words Edward! We're thrilled to hear that you found our site easy to navigate and our foam cutting guide helpful. It's great to know that you had a smooth experience with your order and delivery. Your recommendation means a lot to us!
Kindest regards
eFoam Customer Care Team

Rated 5 out of 5 stars

Excellent product, prompt delivery.

The foam I ordered for a very old arm chair was made to the exact measurements I provided and arrived within a couple of days. The website is very easy to use and I followed Efoam's guidance on selecting the type of foam which is just right for the chair. Excellent quality & very good value.

10 June 2024
Unprompted review
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Reply from Efoam

Dear Jo, Thank you for your 5 star review! We're thrilled to hear that the foam fit your old armchair perfectly and arrived quickly. It's great to know our website and guidance were helpful in your selection process. We appreciate your kind words, thanks again.

Kindest regards
eFoam

Rated 3 out of 5 stars

Good value, questionable customer service

I bought a medium density slab of foam in 2020 from Efoam, mainly for the purpose of sleeping on (I have ME which makes finding a suitable mattress a nightmare).

It was comfortable and good value for what I got, however I've never been able to use it without it triggering eczema and allergy symptoms (runny nose, runny eyes, sneezing, coughing, rashes over face and body). Obviously it's always been wrapped up and looked after.

I've been fine with the majority of foam sofas I've used in my life, so I have no idea what the problem with this foam is.

I'm not saying that this is a problem which would affect the majority of people (indeed, it'd probably only be people who are unfortunate enough to be chemically sensitive).

However, I'm writing this fairly negative review because I sent an email to Efoam on the 30th May to try and get to the bottom of what the difference might be between foams which don't irritate me and foams which do and never received the courtesy of a reply.

I don't blame them for selling a product which might trigger allergies in one person in every hundred. I do blame them for ignoring me when I politely asked them for information/advice which would greatly improve my quality of life.

I have nowhere comfortable to sleep at the minute barring this foam which makes me unwell, which anyone with any experience of ME will know is horrific.

10 June 2024
Unprompted review
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Reply from Efoam

Dear James, We are sorry to hear of your concerns. However, having done a search in our emails with your name, we cannot locate any email from yourself or any email with regards to this matter.
We typically respond to all emails within hours.
If you could kindly resend your email to info@efoam.co.uk or contact us on freephone 0800 0439990 so we can ensure receipt of your email and advise further. Kindest regards, eFoam

Rated 1 out of 5 stars

Very shady experience with this company

I would rather have spoken to a manager privately about this, but the staff unfortunately made that impossible.

I made a payment for some foam over the phone, and less than half an hour later a reoccurring direct debit to an unknown account was created. Perhaps this was a coincidence, but as I never usually give my bank details to anyone, I think not.

The incredibly shifty way the staff acted when I asked to speak with/get a call back/email a manager also suggests something very odd is going on among the sales team at this company. I have now had to cancel my card and make a claim to refund the fraudulent reoccuring payment and have reported the incident. I would avoid.

If any of the management team see this, I’d be keen to discuss further. On a different note, the foam was fine.

28 May 2024
Unprompted review
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Reply from Efoam

Dear Eliisa,

We are truly sorry to hear about your concerns. However, we find the accusation of fraud to be both unfair and unjust. We assure you and others that we are a well-established, legitimate business with over 25 years of reputable service.

Please note that we do not retain any of your financial details. Our sales team were unable to assist further over the phone due to the lack of specific information regarding your inquiry. As it was mentioned by yourself to be a private matter, you were advised to email us for further assistance.

SIMPLY FOAM PRODUCTS LTD T/A Efoam is enrolled in VikingCloud's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe.

We are committed to resolving any issues you may have. You can contact us directly at info@efoam.co.uk so we can address your concerns promptly.

Regards
eFoam

Rated 5 out of 5 stars

eFoam, Why look anywhere else ?

Ordered x3 seat cushions for a rattan sofa in our conservatory. After looking at various types of cushion foam on the website i opted for reflex superior firm foam with a stockinette cover. Price was surprisingly reasonable as there is an excellent discount if you purchase more than 1. Arrived by tracked FREE delivery in 48hrs and surpassed my expectations. Quality is amazing and fitted into our original cushion covers perfectly and are super comfy. I would highly recommend this great company and would not hesitate to use them again. ⭐️⭐️⭐️⭐️⭐️

30 May 2024
Unprompted review
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Reply from Efoam

Thank you so much for your wonderful review Gareth! We're delighted to hear that you are pleased with the reflex superior firm foam cushions and that they fit perfectly into your original covers. It's great to know our discount and free tracked delivery met your needs. We appreciate your recommendation and look forward to serving you again in the future!
Kindest regards
eFoam

Rated 5 out of 5 stars

excellent service from start to finish

excellent service from start to finish

17 May 2024
Unprompted review
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Reply from Efoam

Thank you for your 5 star feedback Charlie, it is highly appreciated. We continuosly strive to provide a high level of service in all aspects and we are delighted to hear you have been happy with our service from start to finish.

Kindest regards
eFoam

Rated 1 out of 5 stars

POOR PRODUCTS AND SERVICE -AVOID

As mentioned by others here, the density is NOT AS DESCRIBED. The seller provided foam which was IDENTICAL to soft foam previously purchased and the seller advertised this as "severe density" meaning it should be MUCH harder. Hence the product WAS MIS-SOLD. The seller was obstructive and has poor customer service. As the seller knows, it is not practical or cost effective for us to return the foam as the shipping and travel to shipping office is hardly worthwhile so wants the claim rejected, very, very poor business practise.

11 April 2024
Unprompted review
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Reply from Efoam

Dear Jeff,

We are sorry to hear you did not find the foam as firm as you had hoped. Please know that we take product accuracy very seriously, and as explained we assure you that the foam supplied matches the specifications advertised, including the density. Upon receiving your claim of a refund, we agreed for the item to be returned and refunded in full.

Kind regards
Efoam

Rated 5 out of 5 stars

The service was amazing.

The service was amazing. Ordered Sunday p.m.
Delivery Tuesday p.m. Foam exactly the correct size.
Made my home made bench covers look really good.
I would highly recommend.

27 February 2024
Unprompted review
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Reply from Efoam

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our service and that the foam was the perfect fit for your bench covers. We appreciate your recommendation and are here to assist you anytime you need. Thanks again for choosing us!
Kindest regards
eFoam

Rated 5 out of 5 stars

Ordered online true to there word…

Ordered online true to there word delivery was spot on as sizes too perfect well done.

29 February 2024
Unprompted review
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Reply from Efoam

Thank you for your review David, we are delighted you were pleased with our cut to size foam products and speedy delivery, thanks again!

Kindest regards
eFoam

Rated 5 out of 5 stars

Easy to use guidance for sizing and…

Easy to use guidance for sizing and shape of foam I needed to order. Great price and excellent delivery time.

26 February 2024
Unprompted review
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Reply from Efoam

Hi Michael, thank you for your review! We're delighted to hear that our sizing and shape guidance made your ordering process easy.

Kindest regards
eFoam

Rated 5 out of 5 stars

Excellent service

The receptionist I originally spoke was very helpful and advised me to go into the offices as I hadn’t realised how close I lived to them. The advice and help I was given was clear and useful making my final choice an easy decision. The final product was just what I wanted. Excellent service from beginning to end. Thank you.

16 February 2024
Unprompted review
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Reply from Efoam

Thank you for your kind feedback! We're pleased to hear that our receptionist was able to assist you and that you found our advice helpful. It's great to know that your experience with us was excellent from start to finish, and that you're satisfied with the final product.
Kindest regards
eFoam

Rated 5 out of 5 stars

Foamidable!!!!

I required some foam for the Doggies bed. Debbie was a great help. Ordered the foam and it arrived within 2 days. Grear service, Great Prouduct Prompt delivery. (I'llbe back....)

1 February 2024
Unprompted review
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Reply from Efoam

Thank you very much for your 5 star feeback Kelvin, we are glad to hear you were pleased with our service and our customer care teams assistance met with your expectations.

Kindest regards
eFoam

Rated 1 out of 5 stars

Ordered foam that was advertised as…

Ordered foam that was advertised as severe (very firm)
Arrived and is very soft.
Definitely not as described.
They ignored my first email but eventually replied.
Not willing to refund.
Would definitely not recommend.

31 January 2024
Unprompted review
Efoam logo

Reply from Efoam

Dear Andrew

We are sorry to hear you did not find the foam as firm as you had hoped. Please know that we take product accuracy very seriously, and as explained we assure you that the foam supplied matches the specifications advertised, including the density. As this was a bespoke customized order, we were not able to accept a return or refund on this ocassion.

Kind regards
eFoam

Rated 5 out of 5 stars

Highly recommended - prompt service and good quality

I used Efoam for two new sofa cushions. We have had a brilliant sofa bed for 20 years that was still in great condition apart from two backrest cushions that were losing their shape.
I sent off measurements to Efoam and they sent, within days, 2 made to measure cushions, with dacron/stockinette cover, which fit perfectly into our cushion covers.
Brilliant, accurate and quick service. Also very reasonably priced at £71 for both foam cushions. Would highly recommend.

23 January 2024
Unprompted review
Efoam logo

Reply from Efoam

Thank you so much for sharing your experience, Anna! We're delighted to hear that our made-to-measure cushions were the perfect solution for your sofa. Providing accurate and quick service is our goal, and we're thrilled that we could meet your expectations. We appreciate your recommendation and look forward to serving you again in the future!
Kindest regards
eFoam

Rated 5 out of 5 stars

Excellent service

Excellent service, very pleased with the foam cushion replacements for my sofa, looks like new!! Thank you, will certainly buy from this company again!

10 January 2024
Unprompted review
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Reply from Efoam

Thank you for your kind feedbakc, we are pleased you have been happy with our service and can now enjoy your comfy new sofa cushions!

Kindest regards
eFoam

Rated 5 out of 5 stars

Fantastic service and excellent quality…

Fantastic service and excellent quality of foam. We ordered our modular sofa from another company and they did a horrible job of the seat fillings. Efoam made it extremely easy to order and vastly improve our sad seating. I made a mistake on my first order and Debbie helped rectify it immediately the next day. Very happy and will definitely order again!

19 January 2024
Unprompted review
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Reply from Efoam

Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our service and that our foam helped improve your seating comfort. We're glad Debbie could assist you promptly and efficiently.
Kindest regards
eFoam

Rated 5 out of 5 stars

Quick and Great Range if Foams

Very quick delivery and packaged well so nothing was damaged, great range of all sorts of foams you’ll be hard pressed to find a better range, I’ll use them again no problem

1 January 2024
Unprompted review
Efoam logo

Reply from Efoam

Many thanks for taking the time to leave feedback, we appreciate your kind words and are happy to hear you have been pleased with all aspects of our service and products. Thanks again.

Kind regards
eFoam

Rated 5 out of 5 stars

Great Response

Debbie was very helpful and responded to my emails quickly and provided a speedy service. Highly recommend using this Company as their products are good quality for what we need them for.

17 January 2024
Unprompted review
Efoam logo

Reply from Efoam

Thank you for your 5 star feedback, we are glad to hear you were pleased with our service and high quality foam products.

Kindest regards
eFoam

Rated 1 out of 5 stars

Dont waste your money buying samples…

Dont waste your money buying samples from efoam, they sent thin bits that all felt the same. Wasnt able to make a decision based on what they sent so visited The Foam Centre Glasgow, which is where i thought i was ordering samples from as efoam had hijacked their google link. Gavin at The Foam Centre cut within an hour exactly what i needed.

3 January 2024
Unprompted review

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