Hello, I recently had to change all of the utilities at my late mother's house into the executors names. After submitting an initial email to EDF asking what I should do, I was contacted by Julie who... See more
Company replied
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Having tried unsuccessfully to complete an online request for a refund, Alfie answered my call, gave sound advice, activated the credit request promptly and efficiently and was courteous throughout.It... See more
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My only complaint is that it's taken over 4 years to get this smart meter in ,however this was mostly down to the national grid taking so long to complete necessary work before the meters could be put... See more
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Hi Christopher Thankyou so so much for your help. When i first rang you I was in a bad place. But after speak to you and how u solved all my issues. I felt relieved. We Need every single per... See more
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Company details
Written by the company
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
Contact info
United Kingdom
- hello@edfenergy.com
- www.edfenergy.com
Save cash and carbon with EDF
4.8
Excellent
260K reviews
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Phone conversation, 12:11 p.m.
Pauline was easy to talk to, very easy to understand and follow, and extremely clear, concise and informative. In consequence, having undertaken a lengthy comparison of prices and customer service with several other providers, I have transferred to EDF.
29 September 2026
Reply from EDF UK
Hi there,
We're pleased to hear that your interaction was easy to understand, clear, and informative. We appreciate you sharing your experience with us.
Thanks John
Long time customer
I’ve been a customer for many years (over 5). They offer competitive rates. Easy to use app. Available customer service. No long waits or difficulty contacting like some companies. I’ve stayed as a disabled person as I’d rather have reliable service than be faced with stressful long waits and high costs.
29 September 2026
Reply from EDF UK
Hi there,
We are so pleased to hear about your positive experience and loyalty over the years! It's wonderful that you find our rates competitive, our app easy to use, and our customer service readily available without long waits. We truly appreciate your kind words.
Thanks John
Joemar was very helpful in dealing with…
Joemar was very helpful in dealing with my requests, thank you. And thank you for following up with the required tasks needed.
29 September 2026
Reply from EDF UK
Hi Lucie,
We're so pleased to hear that our team member was very helpful in dealing with your requests and followed up with the required tasks. Thank you for your wonderful feedback!
Thanks John
Stephen was very helpful and friendly
Stephen was very helpful and friendly, used plain English. The quote (which was slightly more complex, due to our unique needs) and switch took about 15 minutes.
29 September 2026
Reply from EDF UK
Hi Steven,
We are so pleased to hear about your excellent experience! It's wonderful that our team member was so helpful and provided such clear communication, even with your unique needs. We truly appreciate your kind feedback!
Thanks John
Reply from EDF UK
Hi Richard,
Thank you for your fantastic 5-star review! We are so pleased to hear that you had such a positive experience and found our customer service to be most helpful. Your kind words are truly appreciated.
Thanks John
I was trying to arrange a new direct…
I was trying to arrange a new direct debit and had conversations with two or three people in customer services but unfortunately things didn’t go to plan. I tried again and was lucky enough to speak with Andrew from team 5D who was very knowledgeable and very helpful he sorted my problem in 15 minutes or so. Many thanks Andrew.
28 September 2026
Reply from EDF UK
Hi Susan,
We're so pleased to hear about your positive experience! It's wonderful that our team member was very knowledgeable and helpful, and able to sort out your problem quickly.
Thanks John
good job Joan
29 September 2026
Reply from EDF UK
Hi there,
We truly appreciate your kind feedback!
Thanks John
The contact took too long to answer…
The contact took too long to answer english was bad spoke too fast
29 September 2026
Getting a date for the installation of new smart meters…
Mahir managed to book an engineer for the installation of new smart meters that I had been waiting for for almost a month, and had become more crucial as the gas meter had no readings being displayed and the latest bill had not been generated. Fantastic service. Thank you.
29 September 2026
Reply from EDF UK
Hi there,
We're so pleased to hear about your excellent experience! It's wonderful that our team member was able to arrange the smart meter installation so promptly, especially with the issues you were facing. We truly appreciate your kind feedback!
Thanks John
Thandeka from team 2D was helpful
Thandeka from team 2D was helpful, polite and respectful
Good quality of meeting customer need
29 September 2026
Reply from EDF UK
Hi Lynfa,
We're so pleased to hear about your positive experience! It's wonderful that our team member was helpful, polite, and respectful, and met your needs with good quality service. Thank you for your fantastic feedback!
Thanks John
I had selected a different tariff but…
I had selected a different tariff but realised this would prevent me from receiving some of the other benefits available. I contacted EDF and was dealt with promptly and switched to a new tariff which would cost me less on the longer term. Very straightforward process although I was surprised with the amount of information the agent had to hand which certainly helped resolve things
29 September 2026
Reply from EDF UK
Hi David,
We're so pleased to hear about your positive experience! It's wonderful that switching tariffs was a straightforward process and that our team member had the information needed to help resolve things efficiently. Thank you for your kind feedback.
Thanks John
Customer service was excellent
Customer service was excellent
The gentleman I spoke with explained everything I asked in easy to understand terms
Polite and professional
29 September 2026
Reply from EDF UK
Hi Manjit,
We're delighted to hear about your excellent experience! It's wonderful that our team member explained everything clearly and was polite and professional. Thank you for your fantastic feedback!
Thanks John
Good Customer Service
Francis was very helpful, lets hope all goes smoothly in the next few days
29 September 2026
Reply from EDF UK
Hi there,
Thank you for your fantastic 5-star review! We are so pleased to hear that you had such a positive experience and found our team member to be very helpful. We hope everything continues to go smoothly for you.
Thanks John
Great service from Steve in Team 18F
Steve from Team 18F was very knowledgeable and guided me through the complexities of sorting out my existing meter and tariffs so that I will be able to charge my new EV Car!
A smart meter is now scheduled to be installed very promptly and I can now source an appropriate compatible charger unit.
Thanks very much.
29 September 2026
Reply from EDF UK
Hi Alan,
We're so pleased to hear about your excellent experience! It's wonderful that our team member was knowledgeable and guided you through the complexities of your meter and tariffs for your new EV. We truly appreciate your kind feedback.
Thanks John
Emma at Team T listened to what I was…
Emma at Team T listened to what I was saying and was polite at all times. Great customer service
29 September 2026
Reply from EDF UK
Hi Roger,
We're so pleased to hear about your positive experience! It's wonderful that our team member listened to your needs and was polite. Thank you for your fantastic feedback!
Thanks John
Exceptional customer service from Jeff (Team 16D)!
Exceptional customer service from Jeff (Team 16D)!
I am incredibly grateful for the outstanding support I received from Jeff in Team 16D. After a highly stressful experience with a previous call-taker, Jeff stepped in with immense empathy, patience, and true professionalism. He listened to my situation, offered a practical way forward, and even took the time to send kind birthday wishes. He is an absolute credit to EDF, and it is because of his exceptional care that this matter is being resolved. Thank you, Jeff!
29 September 2026
Unprompted review
Reply from EDF UK
Hi Santosh,
We are so pleased to hear about your excellent experience! It's wonderful that our team member provided immense empathy, patience, and true professionalism, offering a practical way forward. We truly appreciate your kind feedback.
Thanks John
One very happy customer
The gentleman I spoke to was amazing so friendly helpful nothing a problem helped me sort everything think out with ease
29 September 2026
Reply from EDF UK
Hi Maggie,
We're so pleased to hear about your excellent experience! It's wonderful that our team member was so friendly and helpful, and that they were able to assist you with ease. Thank you for your fantastic feedback!
Thanks John
The person I spoke to I could…
The person I spoke to I could understand, the explained everything I needed to know.
29 September 2026
Reply from EDF UK
Hi Gail,
We're so pleased to hear that our team member clearly explained everything you needed to know. Thank you for your wonderful feedback and this great 5-star rating!
Thanks John
I had a very helpful person called…
I had a very helpful person called Kamil I hope I’ve spelt that right , I have spoke to many other suppliers to get a rate but EDF energy was the only company that had time for my questions as him to call me back so could get my head around the figures which he did 45 min later , I probably could have got a slightly better rate but only a few pounds but the hassle and headache not worth it so thank you one less thing to worry about
29 September 2026
Reply from EDF UK
Hi Phil,
We're so pleased to hear about your positive experience and that our colleague took the time to answer all your questions thoroughly. It's wonderful that you felt supported in understanding the figures, making your decision hassle-free. Thank you for sharing your feedback!
Thanks John
Reply from EDF UK
Hi Val,
Thank you for your fantastic five-star review! We are so pleased to hear that you had such a positive experience and found our team member to be patient and helpful. Your kind words are truly appreciated.
Thanks John
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