Hello, I recently had to change all of the utilities at my late mother's house into the executors names. After submitting an initial email to EDF asking what I should do, I was contacted by Julie who... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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Having tried unsuccessfully to complete an online request for a refund, Alfie answered my call, gave sound advice, activated the credit request promptly and efficiently and was courteous throughout.It... See more
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My only complaint is that it's taken over 4 years to get this smart meter in ,however this was mostly down to the national grid taking so long to complete necessary work before the meters could be put... See more
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Hi Christopher Thankyou so so much for your help. When i first rang you I was in a bad place. But after speak to you and how u solved all my issues. I felt relieved. We Need every single per... See more
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Company details
Written by the company
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
Contact info
United Kingdom
- hello@edfenergy.com
- www.edfenergy.com
Save cash and carbon with EDF
4.8
Excellent
260K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very helpful and explained everything…
Very helpful and explained everything thoroughly
30 September 2026
Reply from EDF UK
Hi Jasmine,
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our service very helpful and that everything was explained thoroughly. Your kind words are truly appreciated.
Thanks, Danielle
Customer service member very kind and…
Customer service member very kind and helped a lot
30 September 2026
Reply from EDF UK
Hi Ancy,
Thank you for your fantastic 5-star review! We are so pleased to hear that you had such a positive experience and found our customer service to be kind and helpful. Your kind words are truly appreciated.
Thanks, Danielle
Very easy to deal with a human.
30 September 2026
Reply from EDF UK
Hi Paul,
Thank you for your fantastic five-star review! We are so pleased to hear that you found it easy to communicate with a human. Your kind words are truly appreciated.
Thanks, Danielle
Quick and efficient response
I emailed EDF and received a very quick response from John who dealt with my request in a friendly and efficient manner.
30 September 2026
Reply from EDF UK
Hi Mr Webber, Thank you for your fantastic feedback. We'll ensure your comments are passed on to John who will be pleased to know their efforts were appreciated. Thanks, Danielle
The lady was very polite and addressed…
The lady was very polite and addressed my concerns
30 September 2026
Reply from EDF UK
Hi there,
Thank you for your fantastic 5-star review! We are so pleased to hear that you had such a positive experience and that our team was polite and addressed your concerns effectively.
Thanks, Danielle
Danny made this an easy-to-understand
Danny made this an easy-to-understand, efficient process. We have signed up for another year and are happy with our rates. Thanks very much for your help.
30 September 2026
Reply from EDF UK
Hi Elizabeth,
Thank you for your wonderful review. We're pleased that Danny was able to help and provide the level of service we strive for every day.
Thanks, Danielle
Nadine was very helpful and friendly
Nadine was very helpful and friendly. She advised and explained our options in clear terms without being over technical. A pleasure to deal with.
30 September 2026
Reply from EDF UK
Hi there,
We're thrilled to hear you had such a positive experience with us. Thank you for recognising Nadine for their excellent service. Your feedback is greatly appreciated.
Thanks, Danielle
Helpful and friendly Customer Service…
Helpful and friendly Customer Service person Scott who competently guided me through tariffs and fixing.
30 September 2026
Reply from EDF UK
Hi Janette,
Thank you for sharing your experience. It's great to hear that Scott provided clear and professional support. We truly appreciate your recommendation.
Thanks, Danielle
Very unhelpful and inefficient
Very unhelpful and inefficient. Could wait to pass the buck and get us of the phone.
30 September 2026
Reply from EDF UK
Hello, we're sorry to hear that your experience has been unhelpful and inefficient. We appreciate you taking the time to share your feedback.
I have passed your comments to the leader responsible for your account and an Energy Specialist will contact you directly to discuss your concerns in more detail and work towards a resolution. Thanks, Joanne
John Bateson could not have been more…
John Bateson could not have been more helpful in making the switch to EDF. He made evetything clear and in words that you could understand giving you all the options available.
30 September 2026
Reply from EDF UK
Hi Danny,
Thank you for your kind words and 5-star review. We're pleased that John was able to assist you and ensure your query was handled smoothly.
Thanks, Danielle
Person was friendly and very helpful
30 September 2026
Reply from EDF UK
Hi Glenys,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team member to be friendly and very helpful. Your kind words are truly appreciated.
Thanks, Danielle
It was pleasure to talk with Jenny
It was pleasure to talk with Jenny, very helpful and understanding and have patience with my little boy in the background making noises. Thank you so much!
30 September 2026
Reply from EDF UK
Hi Neda,
Thank you for awarding us 5 stars. It's wonderful to hear that Jenny provided friendly and helpful support. We'll make sure your comments are shared with them.
Thanks, Danielle
Reply from EDF UK
Hi Katie,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be super friendly and helpful. Your kind words are truly appreciated.
Thanks, Danielle
Tariff change at EDF
Kaylee was very helpful and answered my questions in a clear and precise manner. She set up my new tariff very easily for me to understand, and for that I am thankful.
J. Enstone
30 September 2026
Reply from EDF UK
Hi James,
We're so pleased to hear about your excellent experience! It's wonderful that our team member was helpful and clearly answered your questions, making it easy to understand your new tariff. We truly appreciate your kind feedback!
Thanks, Danielle
i got thru relatively quickly
i got thru relatively quickly, Bryan was knowledgable, polite and effective
30 September 2026
Reply from EDF UK
Hi Pauline,
We're delighted to hear about your positive experience and that our team member was so helpful!
Thanks, Danielle
Oisin listened to my query and gave me…
Oisin listened to my query and gave me appropriate advice and dealt with the problem in a friendly and professional manner.
30 September 2026
Reply from EDF UK
Hi Beverley,
We're delighted to hear about your excellent experience! It's wonderful that our team member listened to your query, provided appropriate advice, and dealt with the problem in such a friendly and professional manner. Thank you for your fantastic feedback!
Thanks, Danielle
Very helpful
Very helpful, clear with advice. Advising me on the best option for me.
30 September 2026
Reply from EDF UK
Hi Ann,
We're so pleased to hear that you found the advice helpful and that we were able to guide you to the best option. Thank you for your positive feedback!
Thanks, Danielle
Resolving account query
I had a query regarding my monthly account from EDF and decided to phone their customer help line to sort it out. The call was taken by Cal who was able to answer my queries, resolve the issue and update my account whilst I was on the phone. By the time we had finished the call and I had looked up my account online, it was up to date with the correct information. Thank you.
30 September 2026
Reply from EDF UK
Hi Andy,
We're so pleased to hear about your excellent experience! It's wonderful that our colleague was able to answer your questions, resolve the issue, and update your account so efficiently. We truly appreciate your kind feedback.
Thanks, Danielle
Reply from EDF UK
Hi Infan,
We're happy to hear that we provided good information. We appreciate your positive feedback.
Thanks, Danielle
Reply from EDF UK
Hi Jo,
Thank you for your wonderful 4-star review! We are so pleased to hear that you had such a positive experience and found our team member to be helpful and clear in their explanation. Your kind words are truly appreciated.
Thanks, Danielle
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