Hello, I recently had to change all of the utilities at my late mother's house into the executors names. After submitting an initial email to EDF asking what I should do, I was contacted by Julie who... See more
Company replied
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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Having tried unsuccessfully to complete an online request for a refund, Alfie answered my call, gave sound advice, activated the credit request promptly and efficiently and was courteous throughout.It... See more
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My only complaint is that it's taken over 4 years to get this smart meter in ,however this was mostly down to the national grid taking so long to complete necessary work before the meters could be put... See more
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Hi Christopher Thankyou so so much for your help. When i first rang you I was in a bad place. But after speak to you and how u solved all my issues. I felt relieved. We Need every single per... See more
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Company details
Written by the company
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
Contact info
United Kingdom
- hello@edfenergy.com
- www.edfenergy.com
Save cash and carbon with EDF
4.8
Excellent
260K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Discussed tariffs and EV charging
Discussed tariffs and EV charging, excellent call handler, very knowledgeable answered all my questions. Which now allows me to make the best decisions. Well done.
30 September 2026
Reply from EDF UK
Hi Mr Whitehouse,
We're so pleased to hear about your excellent experience! It's wonderful that our team member was knowledgeable and answered all your questions, enabling you to make informed decisions. Thank you for your fantastic feedback!
Thanks, Heidi
Spoke to Nicola …..🙂…what a great…
Spoke to Nicola …..🙂…what a great customer services agent…EDF are lucky to have her .. Walked me through billing process etc also set up new mail..very good indeed ..I hope that EDF recognise good people that work for them. Thanks Nicola for helping….
30 September 2026
Reply from EDF UK
Hi,
We are so pleased to hear about your excellent experience! It's wonderful that our colleague was so helpful and efficient, and we truly appreciate your kind feedback.
Thanks, Heidi
Scottish Alan
Scottish Alan
What a man ! Sorted everything talked me through everything. Made his job easier by having all my details at hand
It was a pleasure to chat to Alan for 50 minutes. Making sure everything was correct edf should be proud to have him work there
30 September 2026
Reply from EDF UK
Hi Tom,
We are so pleased to hear about your excellent experience! It's wonderful that our team member sorted everything and talked you through it. We truly appreciate your kind feedback!
Thanks, Heidi
Reply from EDF UK
Hi,
Thank you for your fantastic five-star review! We are so pleased to hear that you had such a positive experience and found our team member to be very helpful and polite. Your kind words are truly appreciated.
Thanks, Heidi
Rapid response to emails sent with…
Rapid response to emails sent with meter readings and bills sent frequently.
29 September 2026
Reply from EDF UK
Hi Louise,
We're so pleased to hear that you're happy with the speed of our email responses and bill delivery. Thank you for your wonderful feedback and this fantastic 5-star rating!
Thanks, Heidi
Friendly and helpful
Every one there is friendly and professional to talk to at any time about your electrical concerns which is very reassuring especially if you are in a energy crisis
30 September 2026
Reply from EDF UK
Hi Curtis,
We're so pleased to hear about your excellent experience! It's wonderful that our team is friendly and professional, providing reassurance, especially during an energy crisis. Thank you for your fantastic feedback!
Thanks, Heidi
The gentleman as I said in my previous message the gentlemen I spoke to was absolutely wonderful and he deserves a medal I spoke to was absolutely…
The gentleman I spoke to was absolutely wonderful I've never had things explained so well this man deserves a medal I was very impressed I have dyslexia and a few other mental health problems and he helped me through it and explained it so well I was impressed this man deserves another medal
30 September 2026
Reply from EDF UK
Hi Paul,
We are so pleased to hear about your excellent experience! It's wonderful that our colleague was able to explain things so well and help you through your concerns. We truly appreciate your kind feedback!
Thanks, Heidi
Edf - Query solved in minutes
Jan as very helpful & solved my query with in minutes.
30 September 2026
Reply from EDF UK
Hi,
Thank you for your fantastic 5-star review! We are so pleased to hear that your query was resolved quickly and efficiently. Your positive feedback is greatly appreciated.
Thanks, Heidi
Meter reading !
Speaking to a customer service agent Miguel who kindly took my meter reading was very pleasant...great to have the human connection....
30 September 2026
Reply from EDF UK
Hi Bridget,
We're so pleased to hear about your excellent experience! It's wonderful that our team member was kind and that you appreciated the human connection. Thank you for your fantastic feedback!
Thanks, Heidi
Very helpful telephone operator
Very helpful telephone operator. Long wait but worth talking to someone who could help and offer advice.
30 September 2026
Reply from EDF UK
Hi Sophia,
We're so pleased to hear that our telephone operator was able to provide such helpful assistance and advice. It's wonderful to know that the wait was worthwhile for you. Thank you for your fantastic feedback!
Thanks, Heidi
Job done!
Kelly was very easy to deal with, the whole process was easy. Wish I had done it sooner!
30 September 2026
Reply from EDF UK
Hi Emma,
We're so pleased to hear about your positive experience! It's wonderful that our team member made the process easy for you. Thank you for your fantastic feedback!
Thanks, Heidi
Reply from EDF UK
Hi,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team was polite, friendly, and resolved your issues quickly. Your kind words are truly appreciated.
Thanks, Heidi
Friendly and informative
The waiting time was acceptable and the advice and guidance was useful. Friendly service. However, the follow up email didn't include my electric EV tariff discussed so I had to email for clarification.
30 September 2026
Reply from EDF UK
Hi Laura,
We're glad to hear that the waiting time was acceptable and that you found the advice and guidance useful, along with friendly service. We apologize that your EV tariff wasn't included in the follow-up email, requiring you to seek clarification.
Thanks, Heidi
Spoke to a very pleasant lady Elaine
Spoke to a very pleasant lady Elaine , took time to explain new Tarrif choice .
30 September 2026
Reply from EDF UK
Hi Janet,
Thank you for your fantastic 5-star review! We are so pleased to hear that you had such a positive experience and found our team member took the time to explain your tariff choices. Your kind words are truly appreciated.
Thanks, Heidi
Reply from EDF UK
Hi Pamela,
Thank you for your fantastic 5-star review! We are so pleased to hear that you had such a positive experience and found our team member to be very helpful and knowledgeable. Your kind words are truly appreciated.
Thanks, Heidi
Reply from EDF UK
Hi Denise,
We're so pleased to hear that your contract renewal was a very easy and quick service for you. Thank you for your wonderful 5-star review!
Thanks, Heidi
Reply from EDF UK
Hi William,
Thank you for your review! We are so pleased to hear that we were able to listen and resolve your problem effectively. Your feedback is greatly appreciated.
Thanks, Heidi
Efficient and friendly service.
29 September 2026
Reply from EDF UK
Hi Peter,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be efficient and friendly. Your kind words are truly appreciated.
Thanks, Heidi
Very polite and helpful
29 September 2026
Reply from EDF UK
Hi Karen,
Thank you so much for your wonderful feedback. We are delighted to hear that you found our team to be so helpful and polite. We truly appreciate you taking the time to share your positive experience.
Thanks, Heidi
The lady was very polite
The lady was very polite, and happy to help look at my bills and advice what fixed would mean to me, i fixed
Thank you.
30 September 2026
Reply from EDF UK
Hi Gillian,
We're so pleased to hear about your positive experience! It's wonderful that our colleague was polite and helpful in reviewing your bills and offering advice. Thank you for your fantastic feedback!
Thanks, Heidi
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