EDF UK Reviews 

Anna was very easy to talk to and most helpful.She ran through the options without any pressure on me, although I did know what I wanted.

I hardly write reviews, but I feel like it is needed now.
I am frustrated with the misleading e-mails that I receive from EDF, like "you can save if you move to a new x tariff". Perfect. I click on "change" and it ALWAYS says "we can't change your tariff online now, please call whatever". No I won't. I hate phones, I hate having to wait for customer service, I hate having to stop what I'm doing in the limited time that I have to call and God-knows-for-how-long wait without even knowing if it will not be a complete waste of time. Very simple: stop sending those e-mails or make your online customer service work.

Glen was patient, concise, understanding & very helpful. A useful member of staff at EDF.

I spoke with Trexie this morning, she was most helpful and empathic to my situation. She is arranging a visit from an engineer in order to repair or replace my electricity meter.

Terry

If I could write a minus I would but 1 is the lowest. Seriously think twice before having anything to do with this company. I have been with them for 17 years and in the last 2 they have gone completely down hill. Like its really bad. Incorrect bills. Poor customer service Incorrect processing of complaints . . . There is a whole group set up by EDF victims set up to support each other with dealing with their horrific tactics. Read the stories in there before you have anything to do with them. Although there are the poor people who have never been customers of them in there trying to get advice and help because EDF are randomly going after people who have not even been with ie moved into a property and signed up to another energy provider and then years later EDF will go after those people and we are talking large amounts of money. Anyone dealing with EDF please go to the Ombudsman. I know its stressful and I am in the middle of preparing myself to do so but they need to be held accountable just because they are a large company they cannot be allowed to continue to scam money out of random people and their customers. Glad to say Ive left today. I would have been a really easy customer to retain especially considering its been 17 years but after their 3rd go at failing me I am getting myself free of this circus.

Everything was explained clearly

Danielle was very helpful and resolved my issue swiftly. She was kind and reassuring.

The mistake that had been made by a colleague of hers at EDF was explained away as a mistake. I’m not sure how a mistake of this level could be made with all of the checks that are done to confirm a caller’s identity. I do still have concerns that my account has been accessed by someone other than genuine authorised to do so but at this time I’m not out of pocket and Danielle appears to have resolved it.

Very good customer service from Rachel Moorhead Cruz - she went above and beyond yesterday to help me, incredible knowledge of the products available and saved me a lot of money

Beware this Tarrif from the crooks at EDF.

Contract details

Tariff name: Simply Tracker Sep27v3

Fixed term expires immediately prior to 1st October 2027

Payment method: Direct Debit (Fixed)

Exit fee £50.00

Prices rise and fall in line with Ofgem's price cap.

This is a standard tracker tariff that EDF charge £50 to exit

NO EXIT CHARGES SHOULD BE APPLIED TO A STANDARD TRACKER.

A £50 Exit fee is an underhand method that this disreputable company uses to fleece its customers yet again.

Took a good 15 minutes to get through to someone but when i did, Danielle was very helpful and gave me the information i needed.

Great help, very easy understanding/going, professional and great bloke

Efficient, thank you.

The lady I spoke to was very efficient and she dealt with it in a very professional manner

Alan provided helpful and useful advice which was taken on board - a pity all of your staff are not as helpful as Alan.

Great advisor, very helpful and knowledgeable

To Rachel(Cruz)And The EDF Management Team

A Brief Note Rachel To Say A Massive THANK YOU—!Moving To A New Home Is Never Without Difficultés/However I Cannot Express How Deeply Heartfelt Et Sincèrement Appreciative I Am To Rachel For Making The Switch To EDF For Our New Home So Very Stress-Free And So Straightforward—Not Only Was Rachel So Warm Et Thoughtful In Knowing And Hearing How Drained And Exhausted The House-Move Has Left Us—Rachel Allayed Any Concern And Stress With Regards To Our New EDF Tariff And Ensuring That Everything Is Taken Care Of Ahead Of Our Imminent House-Move—Thank You Again Rachel For All Of Your Kindness/Thoughtfulness And For Sincèrement Caring About Our New Home—EDF Are Extremement Fortunate To Have Such A Kind And Caring Colleague On The Customer Service Team/Kind Wishes Rachel—Mr.Shaire

I have had a number of occasions where I have needed help and assistance from the helpline and have been put in touch with a chap called Dave.

Each and every time he has managed to address every single issue to my satisfaction and without delay. He has kept me informed throughout each process with constant updates and kept me fully informed.

I once thought he was an AI Bot because he was so efficient and friendly. His informal and friendly, helpful manner means I have great confidence in speaking to him regarding any issues I might have with my energy supply

Thanks for the help Dave and in a nice way I hope I don't need to speak to you again!

Excellent speedy and friendly

Having waited for some time for someone to answer, I was thrown off the line. A second attempt got through after a good ten minute wait, the line was so appalling, I could hardly hear anything that was being said plus the accent of the person didn't help. When I commented about the problem, I was told to call back....but having waited so long to speak with someone, I battled through. I assumed they could hear me so explained my problem. The problem was solved, but only because I guessed what was being said. Strangely enough, when the guy asked if I would do a review, I could hear perfectly!