I was so excited to try this company to buy some new toys and I haven't been disappointed! The website is very descriptive, helpful, and easy to navigate. My purchase experience was a breeze. I had on... See more
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Review summary
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We ordered products from EdenFantasys and one of them was defective (would not turn on). Both Abel and Ivy had fantastic customer service walking us through the steps of troubleshooting and eventually... See more
Anna is pretty great! I was having address/delivery issues and without any hesitation, she got a replacement sent! Also, she is quite pleasant through text. Thanks to her, I will definitely be orderi... See more
Company replied
Always shop here for my private items. Packages always arrive on time and with no indication of what is inside (perfect for privacy reasons). Items are of excellent quality and durable. Had a recent i... See more
Company details
Written by the company
Shopping for sex toys at EdenFantasys is like shopping with a friend you trust 100%. For over 20 years, our sex shop is offering the best products at the best prices, the best quality, and lots of great advice. We are constantly scanning the market for new and exciting new products to satisfy all your fantasies and desires. Every sex toy is tested and reviewed by our experts and our customers. We are a community of sex-positive, sex-loving, sex-inclusive, sex-progressive, and sex-affirming.
Contact info
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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These folks are very accommodating
These folks are very accommodating, they ship stuff out fast enough to literally compete with Amazon, they polite & ANY issue.you have WILL be corrected promptly. This is where you want to buy.
1 January 2026
Unprompted review
Reply from EdenFantasys
Thank you so much for the amazing feedback! We’re thrilled to hear we could deliver both speed and great service — that’s exactly what we aim for. It truly means a lot to know you trust us with your orders. We can’t wait to serve you again soon!
Warmest thanks,
EdenFantasys Customer Care Team
I ordered a very expensive product from…
I ordered a very expensive product from EdenFantasys. It’s a Lelo product. When it arrived I could tell it wasn’t worth all of the hype. It was much smaller than I had expected so I chose not to unbox it and reach out to EF. Anna was so helpful and promptly sent me all the info I need to return. She and everyone I’ve ever dealt with from EF have been kind, supportive, HAPPY to help in any way possible! I exclusively shop THIS SITE over any other for these reasons! THANKS ANNA AND EVERYONE FROM EDENFANTASYS!!🤗🌸
7 January 2026
Unprompted review
Reply from EdenFantasys
Hi Madeline! 💖
It’s always such a pleasure helping you! We’re so glad Anna could make the return process smooth and that you feel supported every time you shop with us. Your loyalty truly means the world, and we love being your go-to place for all your favorites 🤗🌸
Thanks again for the kind words — we can’t wait to help you find your next perfect pick!
Warm hugs,
EdenFantasys Customer Care Team
I had a issue with an item i purchesed…
I had a issue with an item i purchesed and ivy was quick to respond to my text and took care of my problem fast.she was freindly and helpul.thank you ivy for great service.
8 January 2026
Unprompted review
Anna was very respectfully and help me…
Anna was very respectfully and help me a lot in the process of trying to get the order right wit the pump great customer service
8 January 2026
Unprompted review
Reply from EdenFantasys
Hi Jackson!
Thank you so much for your kind words! We’re thrilled Anna could help you get your order just right — she’ll be so happy to hear your feedback. We always love making sure our customers have a smooth, stress-free experience!
Warmly,
EdenFantasys Team
Great service!
7 January 2026
Unprompted review
I highly recommend!
I highly recommend EdenFantasys for the high quality products and amazing customer service!
2 January 2026
Unprompted review
Reply from EdenFantasys
Thank you for your kind recommendation! We truly appreciate your feedback and are delighted to hear that you’re pleased with both our products and customer service. Your support means a great deal to us, and we look forward to serving you again in the future.
Sincerely,
EdenFantasys Customer Care Team
Very quick response from Anna,I'm…
Very quick response from Anna,I'm pleased with the outcome to my situation great customer service pleased to do business today and the future!!
31 December 2025
Unprompted review
Lars and Anna were both great
Lars and Anna were both great. Had a defective item that was covered under a 90 day warranty. Mailed out another unit and the experience was hassle free
29 December 2025
Unprompted review
Reply from EdenFantasys
Thank you for your feedback! We’re so glad Lars and Anna could make the replacement process smooth and hassle-free for you. It’s wonderful to hear everything was resolved quickly, and we appreciate you taking the time to share your experience.
Warm regards,
EdenFantasys Customer Care Team
Anna was fast
Anna was fast, friendly and was able to help me with my order number. Took 2 seconds and was able to find my order number! Thank you!
26 December 2025
Unprompted review
Order error
I ordered some things this morning and didn’t realize I need to clink for free items. I sent a text and received a response. I called and explained what I did wrong. The young lady was most helpful. She was able to correct my error and followed up with a very nice text.
23 December 2025
Unprompted review
Reply from EdenFantasys
Thank you so much for your kind words! We’re thrilled our team could help correct the order and make sure everything was set just right. It’s wonderful to hear that the follow-up made a difference — we always strive to make our customers’ experience smooth and enjoyable.
Warm regards,
EdenFantasys Customer Care Team
Your attention to
Your attention to, and communication regarding my problems with the original order has been exceptional and greatly appreciated. All are worthy of merit. I most sincerely thank you.
9 December 2025
Unprompted review
Reply from EdenFantasys
Thank you so much for your kind words! 💜 We’re thrilled to hear that our team could assist you and make the process smooth. Your appreciation means a lot to us, and we’re so glad we could help. We truly value you as a customer and look forward to serving you again!
Warm regards,
EdenFantasys Customer Care Team
Incredibly easy to look around
Incredibly easy to look around. Chat support was on point!
20 December 2025
Unprompted review
Customer service
Customer service was nice and great at the problem I had!
20 December 2025
Unprompted review
She was very clear and precise
She was very clear and precise. Very kind customer service and professional communication!
17 December 2025
Unprompted review
Reply from EdenFantasys
Thank you so much for your kind feedback! We’re delighted to hear that our team could provide clear, precise, and professional assistance. It truly means a lot to us to know our efforts make your experience smooth and enjoyable.
Sincerely,
EdenFantasys Customer Care Team
know her stuff didnt mind talking about…
know her stuff didnt mind talking about them
18 December 2025
Unprompted review
Anna is pretty great
Anna is pretty great! I was having address/delivery issues and without any hesitation, she got a replacement sent! Also, she is quite pleasant through text. Thanks to her, I will definitely be ordering from you guys again!! Give that gal a raise!! Or at least something good.
18 December 2025
Unprompted review
Reply from EdenFantasys
Thank you so much for your kind words! 💜 We’re thrilled Anna could help get your replacement sorted so quickly and make the process pleasant for you. We’ll be sure to pass along your compliments. We hope your next visit brings even more fun surprises!
Warm regards,
EdenFantasys Customer Care Team
Very good customer service
I had a problem with a product, and they sent me a replacement
18 December 2025
Unprompted review
Extreme customer service being practiced
Not only did they work with me by email to make sure my order was correct, they also work to change my shipping and did so immediately I've never seen a place reply so fast with customer service and react so well to change this is the best adult toy store I've ever done with
15 December 2025
Unprompted review
Love that store and the customer…
Love that store and the customer service.
12 December 2025
Unprompted review
Incredible Ivy
My customer service rep Ivy was very thorough in answering all my questions a concerns. They were extremely sweet and very helpful. I would recommend this site to any of my friends.
10 December 2025
Unprompted review
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