Eden.co.uk Reviews 

7,509
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 1,982 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product selection, noting the great variety of books and items available for purchase. People appreciate the high quality of the items received and mention that the ordering process is smooth and easy to navigate. Shoppers also highlight the fast delivery service, often stating that parcels arrive promptly and well-packaged. However, some people mentioned experiencing frustrating delivery delays or issues with external couriers handling their parcels. A few consumers reported that their orders took longer than expected to reach them or occasionally went missing during transit.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and speedy... See more

Product

Consumers find product to be positive, highlighting the great selection and excellent quality of items... See more

Order

Users describe positive interactions with order, highlighting the clear website and simple process to find... See more

Service

People report overwhelmingly positive experiences with the service, highlighting excellent value and great... See more

Quality

Clients share positive opinions on quality, consistently highlighting pristine items received in excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to connect with. Great selection of various Bibles. Even explaining font text size (8pt) & it's millimeter size comparison. Now I know font sizing which is crucial for those of poor sight. Over... See more

Company replied

Rated 5 out of 5 stars

Ordered a mug for my husband for Fathers Day which looked fine but leaked when used for the first time. A hairline crack could be seen after using hot water to make coffee. Contacted customer service... See more

Company replied

Rated 5 out of 5 stars

I had a problem with the delivery of my order, it disappeared into the ether known as In-Post. I contacted Eden, explaining the situation and they really went above and beyond by re-issuing my order,... See more

Company replied

Rated 5 out of 5 stars

When I go on the site and hope to find just the right book for a particular reason, then it is so easy to order thebook and know if it states a date for delivery then that is when it will arrive! If I... See more

Company replied


Company details

  1. Christian Book Store

Written by the company

Eden.co.uk your one-stop-shop for Christian resources.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(7,509)

1,902 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My parcel arrived right on time I have…

My parcel arrived right on time I have always been a customer of Eden and found them excellent to deal with and will have no hesitation in continuing dealing with them and the postings have always been excellent,Thank you, Jenny. 👍🏻👍🏻

2 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Jenny,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Book arrived quickly once the mix up…

Book arrived quickly once the mix up had been sorted out. Had to use Google to get a number in order to speak to a person. Would help if contact numbers we’re on your website.

2 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Janet,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Looking for a bible

I found the bible I wanted and it was delivered quicker than expected.

1 July 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Susan,
Thanks for your custom and your review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Children's Bibles

The Bibles I ordered for the children's work at church arrived really quickly, thank you.

The font was a little smaller than I expected - perhaps it would have been an idea to have some way of showing that, but other than that they are super.

2 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Andrew,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

My book was in very good condition and…

My book was in very good condition and arrived quickly.I have bought other goods from Eden and they have been superb quality.Will continue to buy from them.

2 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Susan,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Colin - Eden Customer Service Team

Rated 5 out of 5 stars
Eden.co.uk logo

Reply from Eden.co.uk

Hi JKS,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 1 out of 5 stars

As yet I have not received my order

As yet I have not received my order. I have sent an email which was returned to me saying wrong address. Yodel was meant to deliver my order by 6th July. Yesterday I phoned your office and understood the problem would be sorted. I need the order by Monday 13th July. Please attend to my request for your urgent attention. Thank you.

1 July 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Mrs. Nicholls,
Thanks for your custom and your review.
We really appreciate your feedback.
Sorry to hear you haven't received your order yet, we'll look into this and email you directly in the next 15 minutes. 
Colin - Eden Customer Service Team

Rated 5 out of 5 stars

I ordered life Application study bible…

I ordered life Application study bible NIV and I enjoy reading it.

24 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi,
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Order arrived quickly

Order arrived quickly, sensibly packaged without plastic. Pleased with the books and happy to support a living wage company.

24 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Virginia,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Positive experience all round

Book was delivered in good time and in excellent condition. Availability and competive with Amazon.

23 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi JBz,
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Excellent service

Excellent service, keeping me up to date with the progress of my order. Thank you

30 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Ruth,
Thanks for your custom and your review.
We really appreciate your feedback.
Rich - Eden Customer Service Team

Rated 5 out of 5 stars

Fast delivery of what I asked for

Fast delivery of what I asked for. No errors

30 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Brenda
Thank you for your order and for reviewing your experience with Eden. We really appreciate your feedback.
Donna - Eden Customer Service Team


Rated 5 out of 5 stars

I order

I order, and my order is delivered within 3 or 4 days.

30 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Rosemary
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

The disappearing book

I had a problem with the delivery of my order, it disappeared into the ether known as In-Post. I contacted Eden, explaining the situation and they really went above and beyond by re-issuing my order, dispatching it via another carrier all at no extra cost to me. I had been waiting for nearly a week, they did it in 3 days! I can't thank them enough, for their kindness and diligence. Will definitely use again.

29 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Jane
Thank you for leaving us feedback.
We appreciate you choosing Eden and thank you for your understanding and continued support!
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Very easy to order

Very easy to order, quick delivery and excellent books!

Thanks Eden!

29 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Marion
Thanks for your order and for reviewing your experience with Eden.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Good stationery and good delivery time

Good stationery and good delivery time.
Thank you.

29 June 2026
Eden.co.uk logo

Reply from Eden.co.uk



Hi Rosie
Thanks for ordering with Eden and taking the time to leave a review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



Rated 5 out of 5 stars

Fast service

29 June 2026
Eden.co.uk logo

Reply from Eden.co.uk

Hi Revd Yvonne
Thanks for your custom and your review.
We really appreciate your feedback.
Chad - Eden Customer Service Team



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