Ecosusi Reviews 

228
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Disappointing. The strap broke on my bag not long after I got it. Unfortunately I had lots going on at the time so it took me a little while to go to customers services about replacing the strap. My e... See more

Rated 1 out of 5 stars

Horrific !! 3 ignored emails and 1 month waiting. “Lost in transit” then the product is “sold out” despite it still being available online!! Awful service,Disgusting treatment, No apology !! Do not... See more

Rated 1 out of 5 stars

Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel... See more

Rated 1 out of 5 stars

I ordered two items. One item arrived really squashed, the kind of squashed that won't come out over time. I am suprised and annoyed they didn't pack it better because considering the package was tr... See more

Company details

  1. Bag Shop

Written by the company

Shop Ecosusi online for a wide selection of heritage-inspired messenger bags, tote bags, travel weekender bags for men, women. Free shipping on orders over $50.


Contact info

1.9

Poor

TrustScore 2 out of 5

228 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(228)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Really satisfied with my order

The bag was expected exactly like I wanted, it was packaged even better than I expected with really sturdy plastic type of packaging. It also arrived a lot faster than I anticipated and when it came I was so happy with the quality. Even though some people complain about the price it's totally worth it!

6 September 2021
Unprompted review
Rated 2 out of 5 stars

Cute and Disappointing

This bag is super cute, however this is not safe for your computer as the only thing padded is the center divider. No padding on bottom or sides so make sure you laptop has a sleeve before putting it in your ecosusi bag. Additionally, my pen holders came pre-ripped and my pens just slide right on through to the bottom. So although I look great carrying this bag around I'm pretty disappointed with the functionality- especially for the price.

5 September 2021
Unprompted review
Rated 4 out of 5 stars

Was looking for the perfect vintage…

Was looking for the perfect vintage style cross body bag and this website had it. Really sleek and great color. Stitching on the border is already fraying however and I’ve only worn it a few days. Happy with purchase but do I think it was worth the price? Not really. Maybe half $

1 September 2021
Unprompted review
Rated 2 out of 5 stars

Creased bag that look like marked up taobao

It is ok I guess. The bag came with creased sides that looks like it’s been squeezed for a period of time. The one thing I wasn’t expecting was the interior cloth to not be sewn down. You can actually just pull the whole interior up and out of the bag. I like the design of the bag but I would think twice before buying another bag from this brand again.

25 August 2021
Unprompted review
Rated 5 out of 5 stars

Lovely bags

Lovely bags! The bag arrived well packed and looked exactly how I expected. Customer service is very responsive. So I'm very satisfied! :)

21 August 2021
Unprompted review
Rated 4 out of 5 stars

Good quality and durable

The material is good quality. I've been using it for months now and nothing breaks or tears. I do feel like there is not much storage space once you put a laptop in it, considering the material is pretty solid (Though I know that's what keeps the bag looking good as new, I do wish it was softer because it would be more comfortable.) I must say I have a BIG laptop that barely fits in there, it works. One last comment is that the straps are a bit too short when you carry it on the side and too long when you carry it on your back. The bag also deforms a little if you carry it on your back when it has considerable weight in it, it starts caving in on the lower part.

17 August 2021
Unprompted review
Rated 3 out of 5 stars

The bag is beautiful, but

The bag is beautiful, but the purse should have clips like the backpack because the snaps are always a struggle to line up! then your purse is left hanging open awkwardly, also I have had mine for about 6 months and the edges are beginning to shed material, so it doesn’t last a lifetime or anything.

13 August 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeus handbag

Absolutely gorgeus handbag, the people on the site has been nice when I needed help, first I needed a refund for a mistake order, then I ordered the wrong bag but they were kind and helpfull to switch it out to the corrwct one. Shipping was as promised, everything good.

8 August 2021
Unprompted review
Rated 5 out of 5 stars

Love!!!

I ordered a backpack from this website. I was a little skeptical in ordering from this website, as I never ordered from it before. But, I was incredibly pleased upon receiving my package. My backpack was wrapped securely (without causing any damage to the product.) And on top of the thoughtful packaging, this included a small note on how to maintain my order in good condition. I wish every other company took this much consideration in their deliveries.

3 August 2021
Rated 4 out of 5 stars

The backpack is beautiful

The backpack is beautiful. The only thing I was a little sad about was the fact it got bent in transit. One side of the bag is a bit bent which looks as if it were wrinkled.
But aside from that, I am in love with the bag and can not wait to use for school.

3 August 2021

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