Ecosusi Reviews 

228
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Disappointing. The strap broke on my bag not long after I got it. Unfortunately I had lots going on at the time so it took me a little while to go to customers services about replacing the strap. My e... See more

Rated 1 out of 5 stars

Horrific !! 3 ignored emails and 1 month waiting. “Lost in transit” then the product is “sold out” despite it still being available online!! Awful service,Disgusting treatment, No apology !! Do not... See more

Rated 1 out of 5 stars

Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel... See more

Rated 1 out of 5 stars

I ordered two items. One item arrived really squashed, the kind of squashed that won't come out over time. I am suprised and annoyed they didn't pack it better because considering the package was tr... See more

Company details

  1. Bag Shop

Written by the company

Shop Ecosusi online for a wide selection of heritage-inspired messenger bags, tote bags, travel weekender bags for men, women. Free shipping on orders over $50.


Contact info

1.9

Poor

TrustScore 2 out of 5

228 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.9

All reviews

(228)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Misleading company !

This company is based in China - not UK which it stated on the site when when I bought a pair of shoes. I ordered a pair of UK size 7 shoes - which are more like a UK size 5!? I can't even get my feet into them. I asked about returns / refund and have been to told to post them back to China! I will have to pay for the postage! Really bad.

9 April 2022
Rated 2 out of 5 stars

Disappointed

The bag came dirty to start off. There was some weird staining along the bag straps that I couldn't get off no matter how hard I tried. The other factor was that the bag ripped only a month after. I only had my wallet and waterbottle in my bag long with a sketchbook and some art supplies. But the bag somehow ripped from the straps so easily it was depressing. I'm quite reluctant to purchase anything else from ecosusi now

6 April 2022
Rated 5 out of 5 stars

I love my bag

I love my bag! The way it shipped around was a little sketchy but once I got it I knew I’d want to buy more from them in the future. The quality is so nice and not to mention it is absolutely adorable!

30 March 2022
Rated 5 out of 5 stars

AEWSOME ECOSUSI

The Ecosusi brand is unparalleled in the bag business. I received mine before the delivery date, in excellent packaging and protection. I'm quite satisfied. products that there will be a supplier closer to my country and be able to consume them more frequently. May they be multipliers of this form of product management.

29 March 2022
Rated 1 out of 5 stars

Website sizing chart is incorrect

I followed exactly the size chart on the website and i got sandals that are big, but i’m still supposed to pay for the return fees, if your sizing is wrong don’t recommend people to follow it , if i had ordered my usual size it would have been fine, it’s now up to me to figure the whole exchange thing, i would not be recommending the website or products obviously.

29 March 2022
Rated 5 out of 5 stars

I Love Cute Things

The online store was very easy to navigate.
The product when it arrived looked exactly like advertised. It was beautifully wrapped as well. I tend to work from home every couple of days so it necessary for me to take my laptop and other things with me at all times. My only criticism of the product is that I can’t cram anymore stuff inside. I had to be selective of what I take with me.

29 March 2022
Rated 5 out of 5 stars

Briefcase came quickly, No incident

I got their small briefcase and it is the cutest thing ever. It came super quick and in good condition. The whole process went super smoothly and I am happy with the purse so far
Update: This has been my everyday purse since I got it and not only is it holding up with mild wear but I still get so many compliments on it!

27 March 2022
Unprompted review
Rated 1 out of 5 stars

Don’t spend money to buy a crushed bag!

Don’t spend money to buy a crushed bag!

I have waited more than one month to receive my briefcase. But I am sooooo disappointed after opening it! It is crushed and has lots of wrinkles!
The bag is not well protected, only covered by a thin plastic bag.
I doubt I will use this crushed briefcase for my trip. Totally waste my money

16 March 2022
Unprompted review
Rated 5 out of 5 stars

I was nervous to order, but…

I ordered an Alani bag for work and school. I was a bit nervous to buy from one of the online-only made overseas brands, but this bag is beautiful. It is clearly well made, with good quality vegan leather. It also has nicely padded pockets for my laptop and other supplies - I cannot say enough good things about this bag! Even coming from China to the States, it only took about two weeks to come in. I will absolutely buy another bag from them in the future. If you’re on the fence - DO IT. I’m thrilled!

12 March 2022
Unprompted review

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