Nadeem gave me full support. As I wasn't the named account holder (my wife is) he made a note of the information I gave and made the process easy through the chat. I am truly graeful as I hate doing t... See more
Company replied
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See what reviewers are saying
Nadeem is an excellent ambassador for your company. My query on live chat was dealt with quickly, professionally and with great customer service. Many thanks. Account: E7E0075152
Company replied
Great customer service, Nadeem dealt with my query in a professional manner and made a grumpy customer a very happy one in the end.Account number: E7E0084381
Company replied
I didn't receive an email when I first emailed and I am still waiting for the Welcome Letter. I haven't switched fully yet, so cannot comment on the whole process. Registration wise is ok, but as a lo... See more
Company replied
Company details
Information provided by various external sources
Paying too much for your energy? Switch to Eco 7 today. We will save you money. Please note: This company is not Economy Energy. That company is no longer operating and unfortunately, a number of ex-customers have reviewed this page mistakenly.
Contact info
North Mills, LE3 5DL, Leicester, United Kingdom
- 0800 288 9053
- hello@economyseven.co.uk
- www.economyseven.co.uk
4.0
Great
511 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All seems to run smoothly
23 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Since starting the service no problems…
Since starting the service no problems have occurred. The initial monthly charge was deceptively low and was later corrected. Thre were 2 blackouts over the last year which were the fault of power stations, apparently, not this provider.
23 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Comfort and satisfaction with Economy7
At the moment I am very happy with Economy7. I believe I am paying a fair price for the fuel I use and especially for the 'equal/fixed' payments I make each month. I feel I can trust them to give me a good deal and look after my interests along with their own.
23 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
No hassel easy to manage my account.
22 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
AVOID, take bad to a whole new level
"Estimate of account was so far out it was a joke. Tried to take more money based on the terrible estimate, despite the fact I'd supplied 12 months previous meter readings. Finally accepted a meter reading but failed to change the direct debit so my account is currently in credit by over £200 and they continue to take £30 odd more than I use every month, that's about 25% of the whole bill. According to them in June and July I managed to use MINUS 300 Kilo watts of electricity. Look at me being all green and generating electricity, must be the Velcro hair. They've increased the price since I joined too. Will bail as soon as I can. Seriously avoid this shower of sh**. By the way I've been bribed to give a review with the offer of a price draw for an Amazon voucher. Hope I win but something tells me I won't."
21 September 2019
Unprompted review
Reply from Economy Seven Energy
Dear Mr. Pearson,
We are sorry to hear that you feel this way.
We have sent you an email in regards to your review.
We offer a voucher to all feedback whether this is positive or negative.
Kind Regards,
Team E7E
The switch process was straight forward…
The switch process was straight forward but the website and entering meter readings was not as easy as with my previous supplier.
The site has been updated since and is now a little better to navigate.
Also the promised savings seem a little over estimated as we approach a year post switch.
Speaking to a real person on the phone is easy to do, less waiting in a line and when we have had occasion to ring the staff have always been efficient and helpful, being able to sort the issue.
20 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
If there are any areas you wish for us to improve, please do let us know and we'll be more than happy to take your comments and feedback on board.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Keep delaying energy meters
Keep delaying energy meters. Increased
payments which led to overpayment. Not happy
20 September 2019
Unprompted review
Reply from Economy Seven Energy
Dear Rachthomp,
We have sent you an email in regards to your review.
Kind Regards,
Team E7E
value for money no problems
20 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
It’s took so long to hear from the…
It’s took so long to hear from the nearly 9 months from opening the account that I now owe a fortune! They quoted me £30 a month for combined and of course it’s far too low!
20 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
Our website gives quotes based on the information that is inputted. We normally conduct direct debit reviews every 3-6 months on every account to ensure that the direct debit is set at a level which is adequate enough for your usage.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Only problem was they forgot to send me…
Only problem was they forgot to send me email reminders, then panicked when they realised my meters had not been read for a year
19 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
We are improving our communications to our customers at the moment. You should start receiving meter reading reminders very soon!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Very easy to deal with
Very easy to deal with - and 100% renewable.
19 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Reserving judgement
Not sure how annual electricity bill will pan out so reserving judgement. Not over impressed by no email prompt for meter reads.
19 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
We are improving our communications to our customers at the moment. You should start receiving meter reading reminders very soon!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Great service but not offering the…
Great service but not offering the smart meter.
19 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
We're happy to hear of your comments!
We are looking to roll out smart meters in March 2020. Once this has been rolled out, we will make all our customers aware.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
It's an energy provider and it's cheap
It's an energy provider and it's cheap. Irritating that the marketing, supply and billing can all be in different company names. This makes them look dodgy. They seem to be okay so far.
18 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
Economy Seven Energy is part of Foxglove Energy Supply Ltd which is the license holder for Economy Seven Energy.
We will look into this and ensure that the communications sent to you is in the correct name.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Very poor and stressful switch,took…
Very poor and stressful switch,took months to get everything sorted but ok now and happy with the amount i am paying per month,£30.00 less than my original provider.
18 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
We're sorry to hear that your switch did not go smoothly.
We are happy that things are ok now for you!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
never a problem
18 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Pretty good up to now!
Signing up was really easy and only took a few minutes, I received the details of the contract almost immediately and they confirmed the quoted price. The direct debit details followed within 24 hours so all I am waiting for now is the request for meter readings and to start and use this supplier. So up to now everything is great, not what Martin Lewis was suggesting by saying nothing yet known and needs thought. Only one thing perturbs me and that is why everyone asks for D.O.B. - how does this have a bearing on the price of fish?
18 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
Most suppliers ask this as it forms part of prove ID.
As with any credit reference agencies is to check if the person living in the address with the name, address and D.O.B are indicators for the correct person.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Good and fair tariffs for electricity.
Good and fair tariffs for electricity.
I hope this will continue.
18 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
It's okay
It's okay. However, charging a lot. First supplier I am in debit despite using the same amount of energy
18 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
We have sent you an email in regards to your review.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
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