Nadeem gave me full support. As I wasn't the named account holder (my wife is) he made a note of the information I gave and made the process easy through the chat. I am truly graeful as I hate doing t... See more
Company replied
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See what reviewers are saying
Nadeem is an excellent ambassador for your company. My query on live chat was dealt with quickly, professionally and with great customer service. Many thanks. Account: E7E0075152
Company replied
Great customer service, Nadeem dealt with my query in a professional manner and made a grumpy customer a very happy one in the end.Account number: E7E0084381
Company replied
I didn't receive an email when I first emailed and I am still waiting for the Welcome Letter. I haven't switched fully yet, so cannot comment on the whole process. Registration wise is ok, but as a lo... See more
Company replied
Company details
Information provided by various external sources
Paying too much for your energy? Switch to Eco 7 today. We will save you money. Please note: This company is not Economy Energy. That company is no longer operating and unfortunately, a number of ex-customers have reviewed this page mistakenly.
Contact info
North Mills, LE3 5DL, Leicester, United Kingdom
- 0800 288 9053
- hello@economyseven.co.uk
- www.economyseven.co.uk
4.0
Great
511 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Good service and price
29 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Stay clear of these jokers !
Inept supplier who kept getting my direct debit details wrong & did not take out any payments that mounted up to 9 months, then all of a sudden they started to contact me about non payment for bills. They do not send any bills out to customers via e-mail or post, so you have to check out all usage details and calculate bill amount for yourself on their website to see if it is correct.
I have never before experienced such issues with any other supplier before and definitely Would not recommend this supplier to anyone i know.
P.s They are not registered with the ombudsman so that the ombudsman can not take your complaints up with them !
28 September 2019
Unprompted review
Reply from Economy Seven Energy
Dear O Singh,
We can see that the Credit Control department are looking into this for you and are in contact with you in regards to your payments.
Foxglove Energy Supply Ltd is our license holder and Economy Seven Energy is a sister company.
Kind Regards,
Team E7E
as soon as i had changed to Economy…
as soon as i had changed to Economy Seven, they put the price up significantly, they now owe me money , not impressed.
27 September 2019
Unprompted review
Reply from Economy Seven Energy
Dear Mr. Broughton,
We have sent you an email in regards to your review.
Kind Regards,
Team E7E
Second review!
This is my second review as Economy 7 replied to the first saying there had been no price increases since November 2018.
I originally started paying 66.08 in December 2018. This increased without warning to 75.64 in Feb 2019 and then again to 92.49 in July 2019.
Furthermore I have an email from Economy 7 Energy dated 8th Feb 2019 stating that prices for energy would be rising on 10th March 2019. These are definitely price increases! And they happen without warning.
27 September 2019
Unprompted review
Reply from Economy Seven Energy
Dear Suzanne Lambden,
Many thanks for your review.
We have not had a price increase across the board since November 2018. This would have been a direct debit review on your account.
We make sure that our customers get notification before any changes happen on their accounts.
If you could provide us with your account number, we are able to look into this further for you and send you an email.
Kind Regards,
Team E7E
Did all the hard work of the changeover…
Did all the hard work of the changeover of suppliers.
26 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
So far so good
26 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
more expensive than my last supplier
more expensive than my last supplier, and they put the prices up twice after 2 months,
26 September 2019
Unprompted review
Reply from Economy Seven Energy
Dear Ms. Lucas,
Granted, we made mistakes in November 2018 which we have learnt from and continue to learn from every day. We reverted back to the 12 equal monthly direct debit splits in January 2019 after listening to our customers and it has been the same ever since.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Very simple to switch
Very simple to switch, staff have been polite and helpful & pricing is acceptable. I can enter meter readings when I want (although I think they should be done monthly but we are away a lot and this option does help). Do not see any reason to change soon.
26 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
spoke to Farha today regarding meter…
spoke to Farha today regarding meter readings very helpful
26 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear that Farha was of great assistance to you!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Difficult to get hold of customer…
Difficult to get hold of customer services and bills seem higher than expected despite applying for heavy use family paymentd but overall cheaper than other suppliers.
25 September 2019
Unprompted review
Reply from Economy Seven Energy
Dear Carrie Woodman,
We do apologise if it has been difficult to get in contact with us. Please note that there are different ways to reach us. We have provided a link below.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Ask for information on meter and once…
Ask for information on meter and once given no feedback or what our credit is or adjustments to billing
25 September 2019
Unprompted review
Reply from Economy Seven Energy
Dear Mic Stedmans,
Many thanks for your feedback.
We have sent you an email in regards to your review.
Kind Regards,
Team E7E
I'm happy with Economy seven energy…
I'm happy with Economy seven energy supply. I hope you will continue to look after me
24 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Increased price a month after I joined.
Increased price a month after I joined.
Website poor, keep getting error messages when trying to download bills
24 September 2019
Unprompted review
Reply from Economy Seven Energy
Dear Miss Gilmore,
We have looked into your account and sent you an email in regards to your review.
Kind Regards,
Team E7E
Not helpful or good communication
Not helpful or good communication. No number to call. All online until when you need to speak to them and then very difficult to contact.
24 September 2019
Unprompted review
Reply from Economy Seven Energy
Dear P. Noble,
We are sorry to hear that we have not been helpful to you.
Please note that we do have a FREEPHONE number which is 0800 288 9053 and we thrive ourselves on the shortest wait time to answer the phones.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
I am very happy with the price and…
I am very happy with the price and service that I have received.
24 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
A great company
A much improved website in recent months makes for a better online experience. Telephone contact is also very good and along with a good price an all round great company.
24 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Everyrhing ok.
24 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Smooth changeover
Smooth, efficient changeover with a competitive tariff
24 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 5* review.
We're happy to hear of your comments!
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
Credible & Fair Alternative ...
Credible & Fair Alternative ...
Switch process easy but the website a lot to be desired.
Not sure how DD is calculated and how can be influenced. Seems they claim an amount but with no customer control over it. That is something I strongly recommend Economy 7 to change promptly
The promised savings seem ok should you want to go through the process.
Speaking to a real person is refreshing and easy to do.
24 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 4* review.
We're happy to hear of your comments!
We normally calculate your direct debit using your Estimated Annual Consumption and AQ to the unit rates we charge on the tariffs available.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
I switched to Economy Seven
I switched to Economy Seven energy because it offered a good reate and specialised in Economy 7 plans. I was disappointed when shortly after joining the tariff was increased substantially. I had thought that the price was fixed. More fool me for not checking!
24 September 2019
Unprompted review
Reply from Economy Seven Energy
Hello,
Many thanks for leaving us a 3* review.
We have not had any price increases since November 2018. This would have been a direct debit review on your account.
If you require any assistance or have any queries, please do contact us and one of our customer care agents will happily assist you with your query.
You are able to get in touch with us by viewing the information via our new website here - https://www.economyseven.co.uk/contact/
Kind Regards
Team E7E
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