Always super helpful and friendly staff, its a pleasure to go in there and chat for a bit! I hate it when I run out and I'm not near a store as it means I have to settle for an inferior brand from so... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Absolutely amazing customer service, always friendly and helpful when visiting the shop and the delivery service is top class. The Z Bar Nic Salts are the best quality around and the weekly deals are... See more
Company replied
The liquid is of consistently great quality and the customer service second to none. Delivery is always fast and reliable. However - and this is not meant in a negative way - may I suggest you reinfo... See more
Company replied
As usual another great service from the ecloud on line team. My orders are always processed, dispatched and delivered very quickly, cannot fault them Thank you
Company replied
Company details
Written by the company
eCloud is the leading e-cigarette brand in South Yorkshire with 13 specialist stores across the region, more than any other electronic cigarette retailer. Through its unique vision of the industry, eCloud aim to help people make the switch from smoking, to vaping, as smooth as possible. eCloud have helped 1000’s of smokers kick the habit leading to healthier and wealthier lifestyles. All eCloud products are made to the highest standard. All our e-liquids are manufactured and tested to the highest quality in specialist UK facilities and are fully compliant with the latest legislation. We are partnered with some of the biggest official manufacturers and are official stockists for brands including Aspire, Vaporesso, SMOK, Eleaf.
Contact info
25 Station Road, S35 2XE, Sheffield, United Kingdom
- 01142458888
- sales@ecloudonline.co.uk
- www.ecloudonline.co.uk
4.8
Excellent
138 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from eCloud Vapes Limited
Hi Russell,
Thank you for taking time to leave your feedback.
We are glad to hear that you are happy with your order!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Carol,
Thank you for taking time to leave your feedback.
We are very happy to hear that your order arrived promptly and you enjoyed our service!
Kind Regards,
eCloud
There's no match!
Very easy to use website and very…
Very easy to use website and very prompt deliver, great service, I even got 3 bottles of nic salts and an air freshener complimentary as a first time customer
26 June 2025
Reply from eCloud Vapes Limited
Hi David,
Thank you for taking time to leave your feedback.
We are very happy to hear you find our website easy to use, the delivery was quick and you've received great service!
We hope you enjoyed the complimentary nic salts!
Kind Regards,
eCloud
There's no match!
Outstanding customer service and rapid…
Outstanding customer service and rapid delivery!📦
23 June 2025
Reply from eCloud Vapes Limited
Hi Mr White,
Thank you for taking time to leave your feedback.
We are very happy to hear your comments about our customer service and delivery, we will make sure to maintain these standards every time you choose to shop with eCloud!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Samantha,
Thank you for taking time to leave your feedback.
We are really happy to hear you enjoyed shopping with eCloud and our delivery was prompt!
Kind Regards,
eCloud
There's no match!
Fantastic helpful service
Fantastic helpful service, I highly recommend them. Any issues I’ve had they’ve sorted quickly. Items come well packed and quickly.
4 June 2025
Always helpful and friendly ready to…
Always helpful and friendly ready to help if needed won't go anywhere else
29 May 2025
Great advice
Been using ecloud for 8+ years, customer service always first class whether buying in-store when im visiting or ordering online and getting my batteries etc posted up to Scotland. Never a hassle, always helpful and friendly.
Great team at Park Rd Worsbrough.
Rosie, Ayrshire
16 May 2025
Reply from eCloud Vapes Limited
Hi Daniel,
We are really sorry to hear that you have not received your order.
We can confirm from our end that the order was dispatched with Royal Mail same day, so it might be an issue at their end.
We do usually ask customers to allow up to 10 working days for orders to arrive (recommended by Royal Mail) but we are looking into a resolving this now. We have sent you an email and will contact you regarding the solution.
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Mike,
Thank you for taking time to leave your feedback.
We are really happy to hear you find our website is easy to use and the delivery is prompt!
Kind Regards,
eCloud
There's no match!
Best vape shop around
Couldn’t wish for a better store. Rotherham branch (stag) is great. Staff (Neil and Neil) are so friendly and give the best service. So helpful and welcoming. Great value and always sort any issues if there are any. Also do inpost parcel thingy, which is really useful. Thanks lads
1 May 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Steve,
Thank you for taking time to leave your feedback.
We are really happy to hear you have had a great experience when visiting the eCloud Stag store, we will make sure to pass this onto the Neils.
Kind Regards,
eCloud
There's no match!
Great service and friendly.
1st time user and received super service especially from Sean.
Highly recommend
Many thanks
24 April 2025
Reply from eCloud Vapes Limited
Hi Teresa,
Thank you for taking time to leave your feedback.
We are really happy to hear you have had a great first experience and that you highly recommend us!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Richard,
Thank you for taking time to leave your feedback.
We are really happy to hear you have had a great experience using our website!
Kind Regards,
eCloud
There's no match!
Rachel is always very friendly and…
Rachel is always very friendly and makes it a joy to shop there.
29 April 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Patricia,
Thank you for taking time to leave your feedback.
We are really happy to hear you have had a good experience visiting our Dodworth Road store, and you are receiving a friendly customer service which is our number 1 priority!
Kind Regards,
eCloud
There's no match!
Top vape store
Great site to use very good quality products site is easy to navigate and delivery was very quick
7 April 2025
Reply from eCloud Vapes Limited
Hi Jeremy,
Thank you for taking time to leave your feedback.
We are really happy to hear you have had a good experience using our website and that the delivery was prompt. We will continue to ensure these standards are met!
Kind Regards,
eCloud
There's no match!
Absolutely terrific customer service.
Absolutely terrific customer service, super friendly and super helpful. I even got a phone call after my order arrived to make sure everything was okay!
Definitely recommended.
29 March 2025
Unprompted review
Reply from eCloud Vapes Limited
Hi Andrew,
Thank you for taking time to leave your feedback.
Thank you so much for your kind words, it is great to hear you have had such a good experience.
We hope you enjoy your complimentary liquid!
Kind Regards,
eCloud
There's no match!
My order took 3 days to arrive paid for…
My order took 3 days to arrive paid for first class postage
11 March 2025
Reply from eCloud Vapes Limited
Hi Robert,
Thank you for taking time to leave your feedback.
We can understand your frustration, we always aim to dispatch orders to Royal Mail as fast as possible.
Kind Regards,
eCloud
There's no match!
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