Always super helpful and friendly staff, its a pleasure to go in there and chat for a bit! I hate it when I run out and I'm not near a store as it means I have to settle for an inferior brand from so... See more
Company replied
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Review summary
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Reviews shaping this summary
Absolutely amazing customer service, always friendly and helpful when visiting the shop and the delivery service is top class. The Z Bar Nic Salts are the best quality around and the weekly deals are... See more
Company replied
The liquid is of consistently great quality and the customer service second to none. Delivery is always fast and reliable. However - and this is not meant in a negative way - may I suggest you reinfo... See more
Company replied
As usual another great service from the ecloud on line team. My orders are always processed, dispatched and delivered very quickly, cannot fault them Thank you
Company replied
Company details
Written by the company
eCloud is the leading e-cigarette brand in South Yorkshire with 13 specialist stores across the region, more than any other electronic cigarette retailer. Through its unique vision of the industry, eCloud aim to help people make the switch from smoking, to vaping, as smooth as possible. eCloud have helped 1000’s of smokers kick the habit leading to healthier and wealthier lifestyles. All eCloud products are made to the highest standard. All our e-liquids are manufactured and tested to the highest quality in specialist UK facilities and are fully compliant with the latest legislation. We are partnered with some of the biggest official manufacturers and are official stockists for brands including Aspire, Vaporesso, SMOK, Eleaf.
Contact info
25 Station Road, S35 2XE, Sheffield, United Kingdom
- 01142458888
- sales@ecloudonline.co.uk
- www.ecloudonline.co.uk
4.8
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Ordered again,arrived on time thanks
10 April 2026
Reply from eCloud Vapes Limited
Hi Carole,
Thank you for taking time to leave your feedback.
It makes us feel great to see our loyal customers continuing to have great experiences with us. Hope to see you again soon!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Kerry,
Thank you for taking time to leave your feedback.
We're glad to hear that you've had ease in ordering from us and hope to see you again soon!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Melanie,
Thank you for taking time to leave your feedback.
We are glad that you are happy with the service we have provided, if you have any further queries please do not hesitate to call us!
Kind Regards,
eCloud
There's no match!
Absolutely amazing service
Absolutely amazing service, lots of choice easy to order and really fast delivery. Will definitely order online again. Massive thank you 👍🏼.
27 March 2026
Reply from eCloud Vapes Limited
Hi Kate,
Thank you for taking time to leave your feedback.
We are glad to hear that you will be coming back in the future! Your custom and kind words are greatly appreciated!
Kind Regards,
eCloud
There's no match!
Fantastic customer service
The staff that work at ecloud are brilliant. Always welcoming and always help you out no matter what. Customer service is always reliable and they are always there to help you with anything. Never been let down
17 December 2025
Reply from eCloud Vapes Limited
Hi Sam,
Thank you for taking time to leave your feedback.
Thank you for your kind words, we are glad to hear that you are happy with the service you have received while shopping with us and hope that we can maintain that level of customer service we have given you already. We look forward to seeing you again soon!
Kind Regards,
eCloud
There's no match!
Great service
Great service. Didn’t have what I wanted. Was very helpful with changing my purchase for a different one.
25 February 2026
Reply from eCloud Vapes Limited
Hi Mr Harper,
Thank you for taking time to leave your feedback.
We are very sorry that we didn't quite have what you were after, but we are glad that we could sort you out with a product you are happy with!
Kind Regards,
eCloud
There's no match!
Excellent
I have been a customer of ecloud products for many years. I buy on line and in the local shop. Customer service is excellent. The products are really good and great value for money. I will continue to buy from ecloud for years to come and would recommend them to anyone.
23 February 2026
Reply from eCloud Vapes Limited
Hi Jackie,
Thank you for taking time to leave your feedback.
It's fantastic to hear how much you like our products! We are proud to provide excellent value for money. We look forward to seeing you again soon!
Kind Regards,
eCloud
There's no match!
Ordered on line delivered the next day…
Ordered on line delivered the next day which is brilliant
11 February 2026
Reply from eCloud Vapes Limited
Hi Joan,
Thank you for taking time to leave your feedback.
We ship all our orders before 3:30pm to try and ensure that our customers get the fastest delivery possible, we are glad that this is getting parcels to you the next day!
Kind Regards,
eCloud
There's no match!
For the first time in many purchases
For the first time in many purchases, the Royal Mail did not deliver my package (it was posted first class). Excellent customer service from ecloud when I contacted them. Thankyou.
9 February 2026
Reply from eCloud Vapes Limited
Hi Dawn,
Thank you for taking time to leave your feedback.
Apologies that the Royal Mail didn't deliver your parcel, but we are glad that we could sort things out with you so that you still received the products you paid for. We look forward to seeing you again soon!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Gary,
Thank you for taking time to leave your feedback.
We are glad that your parcel got to you promptly.
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Paul,
Thank you for taking time to leave your feedback.
We're glad you're happy with the service you were given, enjoy your order!
Kind Regards,
eCloud
There's no match!
Excellent service provided by the…
Excellent service provided by the Company’s owner over a recent purchase I made. Dealt with quickly and efficiently. Their customer advisors always provide quality service and I highly recommend them.
22 January 2026
Reply from eCloud Vapes Limited
Thanks for the review Keith - we hope you like the new kits!!
Vaping fluids were 3 years out of date
Ecloud on Southey Green Road Sheffield 5 sold me 2 vaping fluids today 3.1.26 for £4.99 each just checked the dates on them both Jan 23 thats 3 years out of date. Will be going back after the weekend for a refund. Google says they cabn cause health problems when over 2 years out of date or manufacture.
3 January 2026
Unprompted review
Reply from eCloud Vapes Limited
Good morning, we replied to your email to us yesterday and informed you that our liquids have a produced on date and not a best before date , Under the specific product legislation that governs the Vape Market (Tobacco Product Directive (2014/40/EU and the Tobacco and Related Products Regulations 2016) does not dictate the requirement for a Best Before Date. Liquids over 2 years old cause no health issues, Most vape products have a shelf-life of around 2 years, but this varies slightly depending on the formulation, nicotine types and storage. Our stability studies demonstrate that the products do not expire after two years and are still safe to use after this date. Stability studies were conducted over 1,2 and 3 years. We have offered to swap the liquids for newer produced dated liquids and look forward to seeing you.
Great customer service
The communication experienced was excellent, efficient great customer service thank you
8 December 2025
Reply from eCloud Vapes Limited
Hi Kerrie,
Thank you for taking time to leave your feedback.
We are glad that our service has been up to a good standard, we aim to help with any queries that customers have about the products.
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi C Radford,
Thank you for taking time to leave your feedback.
We are glad that you have received your item and are sorry that there was a delay in your parcel getting to you, we hope to see you shop with us again soon!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi B. Hucknall,
Thank you for taking time to leave your feedback.
We are very glad that you received satisfactory service, we hope to. see you again soon!
Kind Regards,
eCloud
There's no match!
Excellent customer service
Excellent customer service, courtesy call. Perfect 10 out of 10
28 November 2025
Unprompted review
Reply from eCloud Vapes Limited
Thank you for the review - hope you like the new kit & liquids.
Fast delivery and good products.
10 November 2025
Reply from eCloud Vapes Limited
Hi Tina,
Thank you for taking time to leave your feedback.
It's brilliant to hear that you're happy with our products and services. Enjoy!
Kind Regards,
eCloud
There's no match!
very rude customer service and juices…
very rude customer service and juices taste nasty.
7 November 2025
Unprompted review
Reply from eCloud Vapes Limited
13/11/25 - Jay - could you please respond to give me detials of your interaction with Ecloud - which store & when and which poducts were purchased.
Without this information I can do litle to address the points you raise.
9/11/25 - Thanks for leaving a review.
In order for us to better understand andinvestigate your concerns, please let me know which our our stores you visited and when, and also what eliquids you purchased. I appreciate vaping is a matter of taste - but with 13 stores operating for 13 years you feedback is most unusual.
We can be contacted on 0114 3216254 or sales@ecloudonline.co.uk
Thanks
My local branch went that extra mile
My local branch went that extra mile
for me with a personal delivery to my home address thats what i call a great service
27 October 2025
Reply from eCloud Vapes Limited
Hi Ronald,
Thank you for taking time to leave your feedback.
Thank you for your kind words, we are glad that you are so happy with the products and service we have provided for you!
Kind Regards,
eCloud
There's no match!
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