What a great experience in our search for a new forever home. Anne was so informative and the reassurance in what is such a big life step was second to none! Everything was fully explained, including... See more
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Rebecca Ellison is a perfect sales agent. She was very knowledgeable and gave well informed answers to our questions. She gave good sound advice regarding optional extras provided by Eccleston Homes.... See more
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Carole Was lovely and very informative, told us a lot about part exchange and how to go about putting our house through with yourselves. Showed us plenty of properties and gave us good constructive re... See more
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Eccleston Homes were fantastic on our first purchase of a new build. From start to finish the communication and friendliness of the entire team has been second to none. The aftercare seems like it's g... See more
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Company details
About Eccleston Homes
Written by the company
Our Developments
Christy Brow, Hyde
Holland House Farm, Walton-le-Dale
Scholars Place, Scarisbrick
Viscount Green, Horwich
About Eccleston Homes
We are an independent North West housebuilder. We build characterful Arts and Crafts inspired new homes with all the innovative and contemporary features you expect in a modern, energy efficient, new home. Our passion is to create beautiful homes in desirable locations across the North West of England. We take pride in the quality of our developments and the service we offer to you. Eccleston Homes. Full of the good stuff…Our Mission
From our development based sales and construction colleagues, to our small head office team, we love what we do and hope this comes across in our quality homes and personal, helpful customer service. From your very first visit, to receiving your keys and beyond, we are committed to delivering a friendly, simple and informative journey, and your new home built to our highest standards.Contact info
101 Dalton Ave Birchwood Park , WA3 6YF, Warrington , United Kingdom
- 01925939030
- generalenquiries@ecclestonhomes.co.uk
- www.ecclestonhomes.co.uk
4.7
Excellent
301 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
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scholars place site visit
Helpful realistic and honest advice to all our queries by Martin. Obviously difficult to get a true picture of the site until some construction is done.
Good update on current situation.
Interesting style homes and impressive design suitable to different needs.
1 August 2022
Great Customer Service, Great Design
Chris and Marcus have been very helpful in our search for a new home. We have found Eccleston to be far more personable, informative and helpful than the majority of bigger building companies in the market. Chris and Marcus' tailored and helpful approach speaks volumes and makes us feel assured and confident in purchasing from them in the near future. Finally we found a huge consideration for us is the design and layout of our new home. From this perspective we felt Eccleston homes were very well designed. We have everything crossed for our dream Eccleston home in the near future!
28 July 2022
Reply from Eccleston Homes
Good Morning Kate
We hope that you're well.
Thank you for taking the time to leave your recent review and your complimentary comments that you have made regarding the service you received from Chris and Marcus and the properties that you've viewed. We really do appreciate it.
We'll pass your comments on, which we know will be gratefully received and we look forward to seeing you again in the future.
Regards
Eccleston Homes
We have just moved into our first home…
We have just moved into our first home on Garrett Manor in Mosley Common. I could not be happier with the service I received from reserving all the way up until completion, we received regular emails on any house updates which I think is a lovely touch when you’re impatient like me! Chris has made the experience of buying our first home so easy and I cannot thank her enough. We definitely would not have our beautiful home if it wasn’t for Chris and all her help along the way, we are absolutely over the moon with our first home and cannot wait for our future in there. We love you Chris! X
25 July 2022
Unprompted review
Reply from Eccleston Homes
Hello Abby
We hope that you're having a good week.
Abby, thank you so much for your super awesome 5* review and for taking the time to say such lovely things.
It really did make for great reading when we received this and I know that Chris is so pleased with your comments, and that she was able to work closely with you on your new home purchase, and make such a difference.
Thanks again and we wish you both the best of luck in your new home.
Regards
Eccleston Homes
Had a nice visit to the site in Hyde…
Had a nice visit to the site in Hyde and Dawn was lovely and not a pushy sales person which I’ve found at other places.
I’ve only left 4 star for now as I’m awaiting a response to an email ;) (It was only 2 days ago though)
21 July 2022
Reply from Eccleston Homes
Thank You Liz
******************
Hello Liz
We hope that you're well.
Thank you for your recent review and your kind comments regarding your visit to our sales centre and your experience with our Sales Consultant Dawn.
We'll certainly pass these comments on.
We can see on the system that Dawn has responded quickly to you regarding your initial enquiry and in confirming your appointment, with both a telephone and email follow up, once you had completed your viewing.
The sales centre is closed on Tuesday and Wednesday, so we apologise for the delay in a response, but we can see that Dawn has called you in response to your email and we hope that she has been able to fully answer any questions you had.
Hopefully you could now illuminate that fifth star :)
Have a good weekend.
Regards
Eccleston Homes
Asked for further information about…
Asked for further information about part exchange at Christy Brow, Hyde after viewing show homes. We were told someone would contact us. Never happened. Very disappointed as we were really interested .
9 July 2022
Reply from Eccleston Homes
Hello Adele
Thank you for your recent review.
We’re disappointed that you feel that our service has not been delivered to our usual high standards, as we always aim for 5*
All plot specific incentives are clearly advertised and these appear on the plot listing on the microsite on our website, the physical price list and the price list was included with our Viewing Confirmation email, which was sent to you dated 16 June 2022.
Part Exchange was not listed and is not being offered on any plot currently.
We have now discussed the point that you have raised, with our Sales Consultant Dawn and she has stated that she did inform you several times that Part Exchange was not on offer, and it appears that you insisted that she ask the question anyway.
We failed in that, prior to Dawn finishing for annual leave, she forgot to communicate this question in her handover to another colleague and so this was missed.
Therefore, we apologise for not coming back to you, to tell you what we’d already told you.
Regards
Eccleston Homes
Very impressed with the service and…
Very impressed with the service and information given to us today.
30 June 2022
Reply from Eccleston Homes
Hello Helena
We hope that you're well.
Thank you for your recent review. We're pleased that our Sales Consultant was able to deal with your enquiry to your satisfaction.
Kind Regards
Eccleston Homes
The help I have received from the team…
The help I have received from the team at Garrett Manor has been excellent, unfortunately I have missed out on a property in my price range but will be looking at Hyde for the future.
28 June 2022
Reply from Eccleston Homes
Good Afternoon
Thank you for your recent 5* review regarding the service that you have received from the team at our Garrett Manor development. We'll pass your kind comments on.
We're sorry here that you missed out on one of the properties there.
Our team at Christy Brow will stay in contact with you regarding new releases there and hopefully we can welcome you into your new home soon.
Regards
Eccleston Homes
Disgusted customer sales service …
Disgusted with the shockingly poor standard of customer service .I have received email for the home available to book at Garrett Manor, Mosley Common and replied at 19:57 to sales team and visited site to reserve the plot at 10:30am during office hours with out appointment. Sales person accepted deposit statements and ID documents from us and she requested to submit the updated Mortagage on principal copy to reserve the plot.
Rang up the bank to get the updated Mortgage on principal document sitting at the car park site office itself and when stepped in and about to hand over the document, sales advisor mentioned that you are late by 10 mins so the plot is blocked to some one who are about to come at 12:30pm and received their documents over email just 10 mins before.
Sales team lied mentioned they got doc’s from other customer 10 mins before I was trying to handover final doc. When we sent the mortgage on principal agreement email she confirmed that she received our email by showing us their mailbox (by turning the monitor towards us). During that time which is around 12:20 pm we could clearly see no mails from other customers received on that morning after our mails ( I could see all the latest emails are from our ID)
Clear lie and biased towards some customers and also they don’t send communication to customers who showed interest on plots. All of sudden they closed the bookings with out notification. (Last 6 plots )
I suggest people NOT to waste time waiting for homes at ecclestonhomes.co.uk
Response to reply from customer care:
Completely fake response:-
1)Sales person must have mentioned that there is another appointment scheduled and must not ask for documents in the first instance and request to have scheduled appointment.
2) No emails received for the last 6 plots
3) Answered all unnecessary points not addressing their LIE - THEY RECEIVED DOCUMENTS FROM ANOTHER CUSTOMER THROUGH EMAIL BEFORE 10mins WHILE I SHARED FINAL DOCUMENT. I have proof for the same.
Completely unprofessional/bully talk while he called to discuss about trust pilot review. I will take this issue to management to answer my issues and fooling customers.
26 June 2022
Unprompted review
Reply from Eccleston Homes
Thank you for your recent review.
We’re disappointed that you feel that our service has not been delivered to our usual high standards and that you feel that you have been treated unfairly by our Sales Consultant.
We have investigated the points that you have raised and following our telephone call to you today, we would respond as follows.
We have been in contact with you now for over 12 months and we can see from our system that you have received around 30 emails, regarding various sales releases, events, notifications, and appointments, along with around 10 follow up telephone calls. Our conversations with you will have also explained the reservation process and the documents and paperwork required. This information is also available on our website.
All those communications are written, or conducted, in a polite, professional and courteous manner.
On Friday 24 June 2022, we issued an email to our Garrett Manor mailing list at 16.32, advising the availability of our final home for sale at the development. The content of this email provided the house type, the price, links to our website and a link to our development pricelist. This mailout included an email to yourself. The email also requested that appointments were booked to view the show home.
As you are aware, all customer visits to our developments are by appointment only and this is clearly advertised on our website, on site signage and in all communications with customers and purchasers. We have worked in this way for the last two years and since the beginning of the first Covid restrictions. Our customers prefer this personal appointment time and so we have elected to remain on an appointment only basis.
Your original review stated that you had “immediately responded” to our mail out, but we can now see that your review has now been corrected to “19.57”. Our logs show that you emailed our sales centre at 19.57 and called at 19.48 and 19.49, stating that you would be at the development at 10.30 on Saturday morning to attend an appointment. Our sales centres close at 17.30 and so our Sales Consultant would have not have received your email, or known of your calls, until the next day.
When you attended the development on Saturday morning, you were waiting on the car park when our Sales Consultant arrived. We understand that you were then informed of the need of an appointment and that there were appointments already booked for the plot you were interested in.
You have stated in your review and during our telephone call that you feel that there is a bias towards some customers and that this is how you have been treated unfairly. However, our Sales Consultant was simply following our clear procedures for visits by appointment and that all customers who wish to reserve a property, must be in possession of the necessary correct and in date ID documents and Decision in Principle paperwork from a lender.
The requirement for in date and correct ID documents and lender Decisions in Principle paperwork is a standard requirement across the new homes and estate agency sectors.
The ID documentation is required under Anti Money Laundering regulations.
The appointments that were already booked had already supplied us with these documents and had confirmed their intention to proceed with the reservation of the property.
We believe that your documents were unavailable to you on your device. However, given the circumstances presented to our Sales Consultant and on the basis that the other interested parties may, (1) not attend the appointment, or (2) decide not to proceed with the purchase and, in an attempt to assist you, our Sales Consultant contacted a colleague on another development to see if they could assist. It was ultimately discovered that your documents were out of date and the lenders Decision in Principle was for an amount significantly less than the purchase price of the subject property. Our Sales Consultant advised that this paperwork would need to be updated and qualify for the correct purchase price.
Given that you hadn’t made an appointment, our Sales Consultant hadn’t received your telephone calls, or received your email from the previous evening, she feels that she assisted you in the best way that she was able, given the commitment that had already been made to other customers.
Unfortunately, timing is everything, and the property was reserved whilst you were dealing with the paperwork and our Sales Consultant had to advise you of this.
We appreciate your disappointment, but our Sales Consultant feels she did what she could given the various circumstances at play.
Regards
Eccleston Homes
5* Lords Fold
We have just bought a Hartford on Lords Fold. From day one, Yvonne the sales consultant was first class. The calm in a very stressful situation (as moving always is). She reassured us, helped us, advised us and was very friendly along the way. The house was delayed- massively disappointing along the way but to be expected with covid and brexit etc. Prior to completion we met Ian, the site manager. Top guy- showed us round. Pointed out the odd snag we hadn’t seen and told us how it was all underway. Those who say their shouldn’t be snags don’t live in the real world. There will always be snags. Two weeks down the line most have been sorted and Ian is well onto the ones that haven’t. Nothing is too much trouble. Also their is Steve-The Other site manager. Again- nothing is too much issue. They have helped along the way and fixed any issues we have raised. Cannot fault the staff. Like any developers they are sometimes
Let down by lazy trades- but they quickly put it right. I wouldn’t hesitate to buy from them again and the staff really do make the developers. Massive thanks to the three mentioned above and they really do
Make Eccleston homes. The house is amazing and the finish and quality is very high.
23 June 2022
Unprompted review
Reply from Eccleston Homes
Good Evening Mr Hayes
Thank you for your recent 5* review regarding your new Eccleston Home at Lords Fold and the service that you have received from the on site team, Yvonne, Ian and Steve.
We're really pleased that you felt able to leave such a great review and the whole team really appreciate the time and effort that you have taken.
We do always strive to provide an excellent service and we're happy to hear that this has been well received.
We also appreciate your patience and understanding, in what has been, and continues to be a challenging time in the construction sector.
Unfortunately, unprecedented demand, across the sector, and as you have mentioned, Covid and Brexit has lead to supply chain and labour issues. We are constantly looking for ways to work around these and mitigate any delays.
We do understand that any delay is disappointing and again we appreciate your clear understanding.
Thank you again for your great comments and we all wish you good luck in your new home.
Regards
Eccleston Homes
Everything explained clearly and very…
Everything explained clearly and very informative in a friendly and helpful way.
19 June 2022
Reply from Eccleston Homes
Hello Michael
Thank you for your recent review. We've passed your positive comments on to the colleague that handled your enquiry.
Regards
Eccleston Homes
Great advice and very professional
18 June 2022
Reply from Eccleston Homes
Good Afternoon
Thank you for your recent review and positive comments regarding the service you received.
Regards
Eccleston Homes
Martin was really good and I hope to…
Martin was really good and I hope to purchase a home from him very soon
Roy
18 June 2022
Reply from Eccleston Homes
Hello Roy
Thank you for taking the time to leave a review regarding the service that you received from our Sales Consultant, Martin.
We'll be sure to pass these on.
Regards
Eccleston Homes
Excellent reception.
18 June 2022
Reply from Eccleston Homes
Good Afternoon
Thank you for your recent 5* review of the service you received.
Regards
Eccleston Homes
Thanks Christine arranged the show room…
Thanks Christine arranged the show room viewing for me. Very helpful!
10 June 2022
Reply from Eccleston Homes
Good Morning
Thank you for your recent review. We'll pass your kind comments on to Christine.
Regards
Eccleston Homes
Great Customer Service!
A very good service from the sales consultant Louise of the Holland House Farm. She patiently explained the purchasing process to us since me and my wife is no good in English. She even used a translation app to explain most of the details to us. She is a very nice and helpful staff.
4 June 2022
Reply from Eccleston Homes
Hello Charles
Thank you for your recent 5* review and for sharing your thoughts on your experience at our Holland House Farm development.
We've passed on your comments to Louise, which we're sure she'll be very happy with.
Have a lovely weekend.
Regards
Eccleston Homes
Very Satisfied
Our journey with Eccleston homes in acquiring our first homes has been quite smooth and remarkable. This couldn't have been possible without Martin Coan. He was very pleasant, customer friendly and always willing to give a listening postures to our needs. No regrets or reservations whatsoever with our experience at all. Always there to answer our queries always. Very delighted.
2 June 2022
Reply from Eccleston Homes
Hello Mr & Mrs Fujah
We hope that you're keeping safe and well.
Thank you for your recent review and for your kind comments regarding your new home and your experience with us and with Martin at the development.
We're really pleased that you're enjoying your new home.
Regards
Eccleston Homes
Since we bought the house through…
Since we bought the house through Martin at Christy brow he has been brilliant and kept in touch just to see if everything was ok . Also can’t praise him and David enough For the help they given . Bee at customer service has been brilliant also getting snagging completed when needed
30 May 2022
Reply from Eccleston Homes
Good Afternoon
Thank you for your recent 5* review and your positive comments regarding your experiences with our Sales Consultant, Martin and our Site Construction Manager, David and Bee in our Customer Services team.
We've passed these on to them and we're sure that they appreciate you taking the time to say so.
Thanks again and we hope that you continue to enjoy your new home.
Regards
Eccleston Homes
We recently reserved our new home
We recently reserved our new home. Dawn at Ecclestons was very friendly, helpful and knowledgeable and guided us through all the stages and what to expect along the way.
30 May 2022
Reply from Eccleston Homes
Good Afternoon
We hope that you're staying well.
Thank you for your recent review and your positive comments regarding your experiences with our Sales Consultant Dawn. Just what we like to hear.
We've passed these on to Dawn, who we know will appreciate you taking the time to share your experience.
Regards
Eccleston Homes
Eccleston Homes
Eccleston homes have been very helpful from the get go. They helped to ensure that we were able to reserve a plot and kept us informed throughout the whole process. Our sales consultant Amy was brilliant, nothing was ever too much bother and was always at the end of the phone if I had a question. She allowed me to visit several times to look through all the choices and was very helpful with advice when we came to finally choosing fixtures and extras.
Our build was running behind schedule but we were always kept updated. This was understandable with all the delays with stock and parts arriving and not just a problem with Eccleston, this was the same issue with new builds from other developers.
We are extremely pleased with our new house, yes we have a snags that need sorting (any new build always have snags so this is nothing to be alarmed by). Our site manager Tony is very organised and has already had workers out going through our list. Again he keeps me updated and sends me emails to let me know when workers are booked in. Any problem or question is never too much.
Thank you to the Eccleston team!
30 May 2022
Unprompted review
Reply from Eccleston Homes
Good Afternoon
Thank you for your recent 5* review and for taking the time to leave such comprehensive feedback.
We've passed this on to both Amy and Tony and we're really pleased that you felt able to make such positive comments.
We also appreciate and acknowledge your understanding and patience of the challenges that we've been facing for some time with regards to supply chain and labour issues, which have unfortunately resulted in some delays for both ourselves and therefore our purchasers.
These delays are understandably frustrating for everyone involved and we do try to mitigate these where possible, to try and keep things on track.
Thanks again and we hope that you continue to be happy in your new home.
Regards
Eccleston Homes
Quite good service but can be better.
25 May 2022
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