Ecclesiastical Insurance Reviews 588

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, helpfulness, and efficiency, noting that interactions are pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and empathetic approach, especially when dealing with claims. The service provided is often described as top-class, with consumers noting the promptness and ease of the overall experience, particularly with claim handling. However, some people mentioned dissatisfaction with the pricing, finding it to be expensive or experiencing significant increases in renewal premiums. A few other people also felt that communication was poor or that their employment status was questioned, leading to difficulties in obtaining a quote or progressing with a claim.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Claim

People report positive experiences with claims. Many customers praise the efficient and sympathetic handling... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the fast, professional,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, courtesy, and efficiency... See more

Price

Clients share ambiguous opinions on price. While some reviewers find prices fair, competitive, and even a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend this company enough - and for many years have been doing so! On contacting them you are almost immediately speaking to a warm and empathetic real human being! They follow throu... See more

Company replied

Rated 5 out of 5 stars

I didn't contact the broker but went directly to Ecclesiastal as I had dealt with them on a previous occasion. I submitted a full explanation of how the accident occurred. I provided the receipt bea... See more

Company replied

Rated 5 out of 5 stars

The ‘no extra charge for monthly premium payments’ is a game changer, as well as the £130 donation to a church or charity of our choice. There was no pressure from the associate on the phone: rather a... See more

Company replied

Rated 5 out of 5 stars

Their agent was very sympathetic and helpful -even went the second mile, so to say, when I got my maths wrong and under-represented our loss financially. The reimbursement came through quickly and wit... See more

Company replied


Company details

  1. Insurance Company
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Home Insurance Agency
  5. Insurance Agency

About Ecclesiastical Insurance

Written by the company

ecclesiastical orange logo

The home of specialist insurance

Our mission is to protect what matters most to people, with specialist insurance, dedicated expertise and award winning service*.

Ecclesiastical offers insurance products and risk management services to customers in the faith, heritage, leisure, professions, charity, education and real estate markets. We also provide a range of specialist policies for individuals including home insurance, clergy home insurance and high net worth insurance. Find out more by visiting our website.

We are proudly part of the Benefact Group – a charity-owned family of financial services companies that exist to donate available profits to good causes. This has helped us become the 3rd largest corporate donors in the UK, listed on the DSC UK Guide to Company Giving 2023/24.

Together, we are building a Movement for Good.

ecclesiastical award list

Contact info

  • Benefact House, 2000 Pioneer Avenue, Gloucester Business Park, Brockworth, GL3 4AW, Gloucester, United Kingdom

  • www.ecclesiastical.com

4.7

Excellent

TrustScore 4.5 out of 5

588 reviews

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Rated 5 out of 5 stars

Extremely helpful Insurance.

Extremely helpful, and knowledgeable, staff. The whole process, of making a claim, was very straight forward. The insurance payment was made quickly.

22 October 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Hi Sally,

Thank you for taking the time to leave us such a positive review. We're pleased to hear that you are happy with your service.

Many thanks,
Ecclesiastical

Rated 5 out of 5 stars

Ecclesiastical Insurance is extremely well placed to help your home, business or church

Ecclesiastical Insurance is highly recommended for both churches and private homeowners due to their exceptional level of customer support, ensuring clients receive dedicated assistance when they need it most. Their approach is characterized by transparency, providing clear and straightforward information that builds trust and confidence. Furthermore, their demonstrated professionalism in handling claims and inquiries offers peace of mind and reliability for all policyholders.

3 November 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

We're pleased to hear that our customer support and transparent approach have helped build trust and confidence. It's great to know our professionalism offers peace of mind. Thank you for your positive feedback!

Many thanks,
Ecclesiastical

Rated 4 out of 5 stars

Professional and pleasant staff.

Good staff, professional and helpful. Only reason I didnt give 5* was because I had to finance the work first and claim back from insurance but the payment process was quick.

29 September 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Hi Mandy,

Thank you for taking the time to leave your review, we appreciate your feedback.

Many thanks,
Ecclesiastical

Rated 5 out of 5 stars

Admirable speed and efficiency in…

Admirable speed and efficiency in settling our claim

12 September 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Hi Mrs Slater,
Thank you for taking the time to leave us such a great review. We're pleased to hear you were happy with your service.
Many thanks,
Ecclesiastical

Rated 5 out of 5 stars

Replacement of a ceramic hob

The claim for a replacement hob was processed and agreed without undue delay and settled promptly upon receipt of the invoice.

15 September 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Hi Richard,

We're happy to hear that your claim was processed smoothly and settled quickly. Thank you for sharing your positive experience with us.

Many thanks,
Ecclesiastical

Rated 5 out of 5 stars

We received a very helpful service

We received a very helpful service

19 September 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Thank you so much for taking the time to leave us your review.
Many thanks,
Ecclesiastical

Rated 5 out of 5 stars

pleasure of dealing with Ecclesiatical

I recently had the pleasure of dealing with Ecclesiastical Insurance, and I can confidently say that their professionalism is unmatched. From start to finish, the team handled my claim with efficiency and care, making the entire process smooth and stress-free. Their commitment to excellent customer service truly sets them apart. I would recommend Ecclesiastical Insurance to anyone without hesitation, any day, and twice on Sunday! Thank you for a fantastic experience!

9 September 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Hi Kimani,

We appreciate your kind words! We're happy to hear that you had a smooth, stress-free claim experience and that our team's efficiency and care met your expectations. Thank you for taking the time to leave such a positive review.

Many thanks,
Ecclesiastical

Rated 4 out of 5 stars

Ecclesiastical Insurance Church exorctatiin

Ecclesiastical prices increased vastly and we have to pay as a Medaeval church with special requirements.

4 September 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Hi Phil,
We appreciate you taking the time to leave us your feedback.
Many thanks,
Ecclesiastical

Rated 1 out of 5 stars

Not very Christian

I am a pastor of a church in Scotland and went to this insurer because of its church/ Christian connection. They would not give me insurance because I have a criminal conviction from when I was a teenager. I just replied this to them:

“Thank you for your reply, for which I am grateful. However, I must admit it is very disappointing that a company which for years would have made a fortune out of church work and church workers will not entertain a church-worker (me) because of my past. It is ironic that God Himself sees it fit to wipe my slate clean, yet a Christian/ church-connected insurer will not. Kind regards…….”

6 October 2025
Unprompted review
Rated 5 out of 5 stars

An efficient helpful organisation

An efficient organisation staffed by helpful and knowledgeable people

19 September 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Thank you. We really appreciate you taking the time to leave us your review.
Many thanks,
Ecclesiastical

Rated 5 out of 5 stars

I can rely on Ecclesiastical

I've been with Ecclesiastical since about 1976, insuring personal effects at uni and in due course all of my home contents.
I know I can rely on them if needs be.

6 October 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Hi Chris,
It's wonderful to know we've provided reliable insurance for your personal belongings and home contents over the years. Thank you for taking the time to leave us such a positive review.
Many thanks,
Ecclesiastical

Rated 5 out of 5 stars

Sorting out a water leak.

From the moment we discovered a water leak under our kitchen floor to the repair work being completed, the service we obtained was exemplary.

3 December 2024
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Hi Barry,

We're happy to hear that the service we provided met your expectations. Thank you for your positive feedback!

Many thanks,
Ecclesiastical

Rated 5 out of 5 stars

Good company

Friendly, efficient service. Prompt when settling claims. Competitive. Good company to deal with.

3 October 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Hi Joseph,

Thank you for taking the time to leave us such a positive review.

Many thanks,
Ecclesiastical

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