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eCampus.com Reviews 3,519

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TrustScore 4 out of 5

3.9

Media & Publishing
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Review summary

Created with AI, based on recent reviews

Evaluating 403 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, often highlighting that books arrive in good condition, even when rented or used. Many appreciate the affordable prices and the ability to save money compared to other options. People also frequently mention the convenience and speed of delivery, with many orders arriving on time or even earlier than expected. However, some people were dissatisfied with certain aspects of the service. There were occasional issues with product availability and order fulfillment, leading to delays or cancellations. Some customers also experienced problems with delivery times, finding them longer than anticipated, and a few noted discrepancies in pricing or difficulties with customer service regarding order changes or returns.

What people talk about most

Product

People report ambiguous experiences with product. Many customers received their books in good condition, with... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise fast shipping,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praised the ease of ordering and prompt... See more

Price

Customers had ambiguous experiences with price. While many reviewers found prices to be great, affordable,... See more

Quality

Users describe positive interactions with quality. Many customers report receiving books in good to excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The order started off on a bad note as there was initially no product (textbook) available. Once the product was made available, the shipment progressed nicely to the point of delivery. I have the pro... See more

Rated 4 out of 5 stars

Boom made it in great time. No issues with packaging. Book in good condition as advertised.

Rated 4 out of 5 stars

price was the lowest for this book and it is still outrageous, especially in a time when print is not the first option for most.

Rated 5 out of 5 stars

I was in the market for a piano book for my daughter. She is a drummer. But as a music major she has learned other instruments in her classes. Knowing she won't likely use the books when the class i... See more

Company details

  1. Media & Publishing

Information provided by various external sources

Our goal at eCampus.com is to provide students access to the largest selection of textbooks at the lowest possible prices. With over 4 million titles available, we offer students access to used textbooks, new textbooks, eTextbooks and textbook rentals. Additionally, students can sell back their textbooks to us through our simple online buyback program.

About eCampus.com

Written by the company

We're committed to our customers!
We have a longstanding commitment to treat our customers right and ensure they have the best experience possible. Our customers rent, buy and sell their textbooks confidently through eCampus.com.

Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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Replied to 2% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

I was charged for a book I returned

I was charged for a book I returned, and was met with radio silence from customer service. They sent me an older version of a book that I ordered and then when I returned it, they claimed that I returned the wrong book and charged me for "purchasing" the book. None of their customer service options actually connect you to a real person. If you are looking to rent books from a reputable business with outstanding customer service... go to Chegg or something, it ain't here.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

This Company is fraudulent

The book was sent back in October because the class was dropped. I got a confirmation that said I wouldn't be refunded because it was too late and the book was unwrapped. The book was barely touched. Now in December they emailed me that it was due! I had to email them back to tell them it was sent back. Then they emailed me saying I owed money because it was Damaged! The book was in their care from October to December. The book was barely used. Whatever damages happened were in their care.
Beware that they don't teyo to scam you put of money!

17 December 2025
Unprompted review
Rated 1 out of 5 stars

I received an email from eCampus…

I received an email from eCampus stating that I had damaged the book. INcorrect...I returned the USED RENTAL Book in the same condition I received it in.
I will NEVER use eCampus again to rent a book.
I just assumed their company would be honest and credit me for the return, not charge me for a book used by others before me. I wonder if they've charged others now with the same excuse. That book was not in good condtion when I received it but used it for a semester to complete a class.
I find it interesting that they will CHARGE me to return it back to me for a $12/fee, but if I don't respond by 12/23/2025, they will recycle it...with what I can only imagine as another rental. Probably the same answer they gave someone else when they sent it to me, in the same damaged condition.

VERY disappointed with this company. Will definitely use AMAZON book rental or someone else in the future, as I have NEVER had any issues with other book rental sources.

16 December 2025
Unprompted review
Rated 2 out of 5 stars

Order canceled

I spent a decent amount of time on this site looking for books and was happy to find them. Some days after placing the order, I was notified that 4 of the books were unavailable. I was refunded. I just don't think you should advertise an item if you are not sure you have it in stock. I would have looked elsewhere.

19 November 2025
Unprompted review
Rated 2 out of 5 stars

ECampus.com buys back books

ECampus.com buys back books. PAYPAL PAYMENT OPTION DOES NOT APPEAR SECURE NOR WORK- When selling books back, they provide a few options on how to be paid. The PayPal option doesn't allow you to log int and I know the credentials were correct. Alternately you can provide bank routing and account information - there was no https or lock in the url when selecting this option

5 December 2025
Unprompted review
Rated 3 out of 5 stars

Rental unavailable for Alaska

Rental unavailable for Alaska. It would be nicer to have that option, but i am grateful to find the book i needed online and cheaper than places near by.

17 November 2025
Unprompted review

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