ebookers.nl Reviews 

Great prices, no problems, no extra charges

It is very easy to use the webside and the offers are good

I had problems with my online reservation on a particular day; next day I was helped and able to keep the reservation. I was also compensated with a discount since I was not able to use the discount code anymore.

To the point easy and correct

Good overview of possibilities which makes making a choice easier

Prima portal

As a result of bugs and glitches in their web site ,I ended up with a different name on my flight ticket then the one that I typed in and booked.
The company didn't took responsibility for this,and i had to arrange it my self against the air line.
Luckly ebookers also messed up big with my credit card and confirmed my credit card for payment with another person name then mine,so it was easier to show the air line that what the company did was not a valid booking,so i could change it by the airline for free,instead of paying heavy cost or even losing my ticket.

Beside this big fails,the web site is full of other small confusing mistakes and misleading information..for example,they will offer you travel insurance,if you decline,next page you might get a pop up that offer it cheaper,what is not case-you get only cancellation insurance that is automatically get booked.

Don't count on the 24/7costumer service they promise,they don't have it,also, don't expect easily accessible email address that work or a contact form. they do have Chat & telephone lines durring their working hours.

Also don't really expect help from the different options that build in your online account with them .-if you want to manage or change your booking,you might end up ,like me, with a message that basically tell you they cant help you cause you fly " within 4 hours"(regarding a flight that is still 30 days a head in my case!).

Also,as i learned in the past,a booking you made on line with them and payed for,might not be honored; you might be informed after 2 days that they don't have a ticket for you,and your money will be refunded...still,this joke cost me in the past a few hundred's euro as after the two days cheap available rates were finished,and i needed to buy much more expensive ticket

l was stupid enough to continue booking with them after that time,and now got my fingers burned again -no extra direct costs this time,but still it was a hassle and cost me few wasted hours of my time to get their mess fixed..
I did had also some good booking with this company,but it is laking reliability and not up to the standard one should expect ...you can't trust a a ticket service that get it badly wrong from time to time.
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As ebookers cared to answer here,it's only appropriate i will relate to their answer here as well.
Regarding to the name change.i seriously doubt they carried any investigation,and if they did,it was not a good one.
I know what names I filled up,I typed them with my own hands,one name for the passenger(who is not me),and my own name with my credit card information.

Apparently mistakes in their website & data base structure/processing changed both names to one, third name that is very different then both names,I can have some educated guesses how their faulty site have made this changes,but so can their website programmer.
He ,unlike me, does work for them so they should get him to work.

Regarding the travel insurance ,their answer here clearly show they are ignorant about their own website faults,or deliberately not telling the true.
In one page they offer the following options(copy from their screen):
"* Soort verzekering
Prijs
Annuleringsverzekering
€9,75
Reis- en annuleringsverzekering
€25,00
Nee, dank u. Ik neem geen reisverzekering. "

Further in this page you are asked for the passenger information and other issues.
If a passenger chose in the beginning of the page he doesn't want any insurance,then when he click for next page,he comes to a new page,with the following pop up message:
"Verzeker je reis
Neem de Allianz Global Assistance-verzekering en ga met een gerust hart op pad.
Dit is de laatste kans om een verzekering aan je reis toe te voegen voordat je boekt.
Sluit een annulerings- en reisverzekering af voor slechts €9,75.

Ja, ik wil me verzekeren
Nee, bedankt"

So now ebookers offer you a package of both cancellation and travel insurance for only €9,75.isn't that great (-;
They even add a hyperlink that will detail the cancellation & the travel insurances you get for the 9,75
If you approve this, you later get asked for your credit card information and other final conformation.
meanwhile,this cost added to your bill.
You think you booked cancellation and a travel insurance as they stated clearly in their offer, but the small description next to this cost on your billing list will read only "annuleringsverzekering".
If you didn't notice this,you end up paying for something else then what you wanted and was promised,and worse , you go travel while thinking you are insured when you're not.
It can very much be that this blunder originate from an Innocent text mistake and not as a planned fraud ,yet I find it amazing that even after they were informed in details about it on the phone,and again in emails ,they chose to ignore this and not to fix this...and anyway i can't believe I'm the first to complain about this.

Now they are even bold and dishonest enough to say here this problem doesn't exists "the insurance is offered always at the same rate as the previous page so this information is not correct"

It is anyone guess how many of their costumers fall victims to this stupid fault alone.
dozens? hundreds? thousands?
Lets hope that not too many of the victims found them self with no cover after they got injured or robbed.

It is sad that in their efforts to avoid taking of responsibility for their mistakes and problems,they try to roll it all on their costumers.
They asked me in their response here to take responsibility for my actions-
Well ,I already said before I was stupid to continue ordering with them,it was indeed not responsible on my part!

BTW,regarding the older booking of mine that was canceled,the first reason that was giving me then by their call center after two days was that the flight changed schedule.
when i pointed out this is not true,and the flight is still on the original schedule,i was transferred then up the ladder ,where i was told by another employee that someone made a booking in the same moment i did,and that is why this problem came to be.
Lets say this things can happened,but one wonder why you don't get automatically a message that there is no booking for you directly after the system recognize the double booking.
When i asked this to the employee,he explained that in many cases they manage to confirm this problematic orders manually with the airline, so you will only get notice after this attempts fail.
This means in practice they choose not to let you know that in fact you don't have a confirmed booking & sit with the airline,when they know this to be the case.

They might be covering them self legally in their "general conditions",it still doesn't change the fact they are intentionally withholding information & choices from you ,with the hope to still manage to make the sell .

When they fail,you might get to know this a few days after you made this booking ,and by then you most likely find your self with less booking options and higher prices then before-in my case ,this joke cost me then around 300 euro extra.

On an earlier booking i had to do a lot of effort to get an misatke of ebookers undone, but this time all when smooth so far ;-))

Good service and easy to use.

FRIENDLY INTERNET SITE

So far, so good...

We're using Ebookers for every of our bookings now. Love the bonus-programme, makes us come every time, as well as the good-to-handle website.

Ik maakte de booking via de ebookers app op mijn iPad.
De app is heel user friendly, en brengt je feilloos door de ganse procedure. Een plezier !

Good and quick.

booking a hotel is very easy, and you get a lot of info about it.

I do love this website, because of the plenty of you option and commodities (fights and Hotels + prices) that it offers.
If you want to go anywhere in Europe for a weekend e bookers will be a great option for you in terms of finding flights-hotels etc.
Also it is quite easy to use or follow your booking process.

It has been my number one since I found it few years ago.

Very recommended

I am using ebookers.nl for almost every flight I take with my family. I always compare with other sites and in almost all cases ebookers provides better prices. However, there are two aspects that I deeply dislike:1. complete inflexibility (you do not have even 24h to change your mind and change or modify the booking; if you still need to change-like you have typed in the wrong return date and call them within the hour, you are taxed heavily for any changes), 2. always need to check the airlines' sites as sometimes the airlines' prices are better. Customer service is friendly, but the restrictive "no change allowed for free" policy makes me look continuously for competitors' offers (e.g. priceline has a 24h free modification policy).

Very irritating to get two confirmations/bills: one from airline, one from ebookers for commission. Added they are to amount the flight cost.
Very irritating! Never happened before.

Prima service

I thought the service was easy enough, but as an English speaker I found the site difficult to use. I was also confused on the insurance specification. I was very happy with the price of my ticket and would definitely book again if the tickets are priced that competitively.